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Can someone please explain the difference between the different smartnet
packages, or point me to an official explanation.

I want to have access to IOS images (directly, not individually on request
though a support person), but I don't need hardware replacement. I would
also like to be able to submit bugs. It's for a cat 1 device.

What would be the cheapest option to do this? Does CON-SW-PKG1 provide what
I need? Or does that only allow IOS fixes on a limited basis? Also, what is
the difference between PKG and VPKG?

TIA,
Richard.

"Richard Antony Burton" <richardaburton-NOSPAM-@hotmail.com> wrote in
message news:mn6kc.14337442$.. .
> Can someone please explain the difference between the different smartnet
> packages, or point me to an official explanation.
>
> I want to have access to IOS images (directly, not individually on request
> though a support person), but I don't need hardware replacement. I would
> also like to be able to submit bugs. It's for a cat 1 device.
>
> What would be the cheapest option to do this? Does CON-SW-PKG1 provide
what
> I need? Or does that only allow IOS fixes on a limited basis? Also, what
is
> the difference between PKG and VPKG?
>
> TIA,
> Richard.

You might try sending an email to cisco. This is not the right address
exactly but maybe someone here will tell you who you should talk to: pkgreg
@ cisco dot com.

Hi Richard,

This link might be useful, you don't need a Cisco login to see it.

http://www.cisco.com/en/US/products/...serv_home.html

Here is a bit more info that you won't find on the website:

I believe that all SMARTnet packages are now called 'virtual packages' - I just checked the latest price list and all 159 listings were VPKG's

You probably need a "SMARTnet Packaged Software Application Support Plus Upgrades" Category1, part number CON-SAU-VPKG1

This gives you software support and also upgrades via their website. This Category 1 package in the UK would sell for about £40 so it is quite cheap.

Regards,

Martin


"Richard Antony Burton" <richardaburton-NOSPAM-@hotmail.com> wrote in message news:mn6kc.14337442$.. .
> Can someone please explain the difference between the different smartnet
> packages, or point me to an official explanation.
>
> I want to have access to IOS images (directly, not individually on request
> though a support person), but I don't need hardware replacement. I would
> also like to be able to submit bugs. It's for a cat 1 device.
>
> What would be the cheapest option to do this? Does CON-SW-PKG1 provide what
> I need? Or does that only allow IOS fixes on a limited basis? Also, what is
> the difference between PKG and VPKG?
>
> TIA,
> Richard.
>
>

> "Martin Kayes" <> wrote in message
news:c6t9db$c87$...

> You probably need a "SMARTnet Packaged Software Application Support
> Plus Upgrades" Category1, part number CON-SAU-VPKG1

> This gives you software support and also upgrades via their website.
> This Category 1 package in the UK would sell for about £40 so it is quite
cheap.

Thanks for the advice. Looks like it isn't going to cost me a small fortune,
which is nice.

Richard.

"Richard Antony Burton" <richardaburton-NOSPAM-@hotmail.com> wrote in message news:<aT2lc.14549052$> ...
> > "Martin Kayes" <> wrote in message
> news:c6t9db$c87$...
>
> > You probably need a "SMARTnet Packaged Software Application Support
> > Plus Upgrades" Category1, part number CON-SAU-VPKG1
>
> > This gives you software support and also upgrades via their website.
> > This Category 1 package in the UK would sell for about £40 so it is quite
> cheap.
>
> Thanks for the advice. Looks like it isn't going to cost me a small fortune,
> which is nice.
>
> Richard.

Hi - I have recently purchased a Cisco 837 as well with an
IP/Firewall/IPSec 3DES PLUS feature set. Unfortunately I ran into the
same problem as Richard re SMARTnet and Categories. I already browsed
through the group for more info and found amongst others this
discussion.

I am still not fully clear on the fact that an 837 is CAT1, is this
only HW related or also feature set? And therefore still struggeling
with which SMARTnet package to purchase.

Hope someone can shed some more light on this issue (no clue btw why
Cisco does not just publish this info freely).

TIA Marcel.

(Marcel Broijl) writes:
>"Richard Antony Burton" <richardaburton-NOSPAM-@hotmail.com> wrote in message news:<aT2lc.14549052$> ...
>> > "Martin Kayes" <> wrote in message
>> news:c6t9db$c87$...
>>
>> > You probably need a "SMARTnet Packaged Software Application Support
>> > Plus Upgrades" Category1, part number CON-SAU-VPKG1
>>
>> > This gives you software support and also upgrades via their website.
>> > This Category 1 package in the UK would sell for about £40 so it is quite
>> cheap.
>>
>> Thanks for the advice. Looks like it isn't going to cost me a small fortune,
>> which is nice.
>>
>> Richard.

>Hi - I have recently purchased a Cisco 837 as well with an
>IP/Firewall/IPSec 3DES PLUS feature set. Unfortunately I ran into the
>same problem as Richard re SMARTnet and Categories. I already browsed
>through the group for more info and found amongst others this
>discussion.

>I am still not fully clear on the fact that an 837 is CAT1, is this
>only HW related or also feature set? And therefore still struggeling
>with which SMARTnet package to purchase.

>Hope someone can shed some more light on this issue (no clue btw why
>Cisco does not just publish this info freely).


The CISCO837-SEC-K9 bundle is still in Smartnet Packaged level 1 as
well, but for the most part, SmartNet covers hardware, not any
software feature packs.

Cisco really drives their sales to their resellers or internal sales
reps, which do have access to this info. Sales to individuals off
self-serv web stores really isn't their thing, even though they
probably get some business that way.


--
Doug McIntyre
Network Engineer/Jack of All Trades
Vector Internet Services, Inc.

In article < >,
Marcel Broijl <> wrote:
> ...
>I am still not fully clear on the fact that an 837 is CAT1, is this
>only HW related or also feature set? And therefore still struggeling
>with which SMARTnet package to purchase.

Theres two related but distinct cost items here.

1) IOS software must be licensed. The cost of the license depends upon
what hardware its for and what feature set is included.

2) SMARTnet coverage allows you to download the IOS feature set you've
licensed.

The first is a one time cost (unless you want to upgrade your feature
set) which is included in the hardware purchase from an authorised
distributer, or, when you licence a *used* router bought off of EBay
or the equivalent.

The second is an annual charge.

--
-- Rod --
rodd(at)polylogics(dot)com

[ITHSC]

Cisco SMARTnet is split it to two product ranges:

1) Cisco Software Application Support - CON-SAS and CON-SAU for Cisco applications that run on your network i.e. Call Manager.

2) Cisco Hardware and Software support - CON-SW, CON-SN, CON-OS, and CON-PREM for hardware that runs IOS ('phone s are in this group)

The CON-SW-PKG1-VS package, provides software support and upgrades for all products in "category" 1, CON-SW-PKG2-VS products in category 2 etc.

It is a bit complicated to ensure you get the correct SMARTnet contract, so we've created an online calculator to guide you through the hardware support maze.