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I have got a Cisco 7920 Wireless IP Phone which was given at the 2004
Partner Summit and the phone is locked down. I have the configuration
utility and the usb cable, however, I am uable to unlock the phone, to
enable the usb connection settings on the phone to function.

In my lab, I have CallManager, AccessPoint (AP1200), Configuration
Utility and Usb Cable, yet I am unable to reset the phone. Is there
anyway to reset the phone, so that I can get full access to the phone
menu and enable the usb connection settings to function?

I would be most obliged

Thanks

Syncom

Hi there,

go to:

http://www.cisco.com/univercd/cc/td/...0adm/index.htm

and download the pdf and read it. I haven't played with the 7920 yet but I'm
pretty sure to unlock the other cisco phones you press **#, you might try it
on the 7920.

The link mentioned above does not contain any information on how to
enable a locked down setting but I managed to get the usb port on the
phone working by holding dowm the # key while powering up the device.

Now I can get the PC to talk to the phone but I cannot change any
settings because it prompts for a firmware upload image first. So I
tried to upload a new firmware image to the phone but after 50 seconds
it came up with an error saying "The memory in phone is insufficient
for uploading firmware image!" ( Error Code ) ERR304.

When I checked out the fix for the error code on the administrator
guide, it just said try later and after several attempts I still get
the same error msg.

Any ideas?

Thanks

Syncom.

[rnye623]

Does anyone have a copy of the Configuration manager for the 7920? I just purchased one, but I need a copy of the Config Manager.

ralph at nye dot com