Velocity Reviews - Computer Hardware Reviews

Velocity Reviews > Newsgroups > Computing > Cisco > Please help me in my recruiting efforts (looking for ICM Engineer)

Thread Tools

Please help me in my recruiting efforts (looking for ICM Engineer)

Thomas recruiter
Posts: n/a
Please help me in my recruiting efforts

My name is Thomas F.X. Licari, and I'm a Senior Recruiter with
hrclicks. I'm currently working exclusively for Allstate Insurance
located in Northbrook, IL. I'm the sole retained recruiter searching
for an ICM Engineer professional. This project has me reporting to
Melaine Caldarella of the Allstate Recruitment & Selection team. Could
you please post my letter to your listserv members? If any of your
list members are interested in this ICM Engineer position. Please do
the following:

 Please review the position listed below
 Send me your resume (word document only)
 If you know someone that might be interested please feel free
to forward.

Thank you so much for considering this position – I look forward to
speaking with you ASAP.

Best Regards,

Thomas F.X. Licari
Human Capital Management Certified
Diversity Certified
__________________________________________________ _
Office 847-923-0822
Cellular 847-609-9065
Fax 847-589-1694 Removed)
ICM Engineer
The position is located in Northbrook, IL.
The purpose of the department is to design and engineer enterprise
telephony based equipment.
The scope of this job is designing, building, and implementing Cisco
ICM (Geotel) multi-site call routing & CTI infrastructure and
applications. Experience should include: ICM configuration; scripting;
reporting; monitoring; troubleshooting. This is an excellent
opportunity to join an organization that is committed to leading edge
voice technology and training.
The individual will be responsible for:
1. Design, code, and test system requirements for call routing
initiatives for the Allstate Contact Centers.
2. Translate business requirements into detailed system requirements
for ICM, PBX, IVR, and systems.
3. Code ICM system based upon defined business requirements.
4. Develop and execute test plans for call routing initiatives.
5. Provide after-hour ICM scripting/configuration 3rd level support as
The skills required are:
1. Advanced - Technical proficiencies with PBX, ACD and IVR
2. Advanced - Written and verbal communication skills
3. Intermediate - Project management experience preferred
4. Advanced - Experience developing/implementing CTI applications
5. Intermediate - Proficiency with SQL language, WinNT / Windows 2000,
Experience Required:
3-4 years experience working in a call center ; 2-3 years of
experience with Cisco Intelligent Contact Management (Geotel) product
Computer Proficiency:
Proficiency with MS Office (e.g., Word, Excel, Access, PowerPoint,
Visio); understanding of TCP/IP networking & server administration
College Degree - Preferred
Major preference: Computer Science/Telecommunications
Reply With Quote

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
standardization-efforts concerning output of validating parsers jean-gert nesselbosch XML 0 10-20-2005 01:57 PM
Anti Spam efforts Collector»NZ NZ Computing 13 02-07-2005 09:31 PM
White Paper: XERT Your Data, Refocus Your Efforts Holmespundit VOIP 0 09-08-2004 03:30 PM
White Paper: XERT Your Data, Refocus Your Efforts Holmespundit XML 0 09-01-2004 02:14 PM
Measure Performance Tuning Efforts Jeff S ASP .Net 2 12-05-2003 07:24 PM