Dell

Prospective DELL buyers: BEWARE!! Should you decide to buy a Dell, and if
you have any problems or questions, you'll embark on an unprecedented trip
around the entire country of India. I bought a Dell in February of 2003. I
wanted to add a TV card to it, and had some problems. I spent hours on the
phone being transferred from one technician to another, all throughout
India. They are very friendly people and speak fair English, but when you
have a technical problem and need concise information....forget it. The
phone calls kept coming back to the same people. They didn't have a clue
what they were doing and kept sending me in circles. Because of that, I
swore I'd never buy another Dell. And oh yeah, to this day I still haven't
gotten my $100 rebate. I gave up. Every time I'd call and check on it,
they had a different excuse, and that was after being on hold for a minimum
of 30 minutes. The last time I called they told me that they'd send it if
the salesperson would verify my purchase. He was the only one that could
authorize it. He won't return my phone calls or emails. His name is Jarrod
Drawbaugh.

My close friend decided to buy a new computer, and she insisted on a Dell.
I had heard that Dell had gotten away from their previous policies, so I
didn't fight her very much on it. WRONG!!! They delivered her computer
yesterday (1/21/04). I told her that I would remove the hard drive from her
old computer and install it in her new Dell so she could transfer all her
data, and then use it as a backup storage device. When I opened the new
Dell, I found that they have configured it so that you can't add a second
hard drive. There is a special bracket that is needed. OK, it's a little
disheartening, but I can live with it. So I called Dell this morning for
her, and guess where I went?? Yep, India! 3 out 4 sentences that the
technician spoke to me, I had to ask him to repeat. In the end, after
countless attempts to try to make him understand what I needed, he told me
that they can't sell me the bracket, that it comes as a kit with a new hard
drive. In other words, I have to buy the second hard drive from Dell. Dell
has fallen victim to the same policy that hurt Gateway several years ago.
The bottom line here is that when you buy a Dell, its still theirs. It's
not yours. You can't add what YOU want. You have to ADD what they allow,
and apparently you have to buy it from them. About 6 months ago, Gateway
sent me a letter (I was a former Gateway customer), and told me that they
have changed their policy regarding these matters, and that when you buy a
Gateway, it's yours once again and not theirs. So I will definitely
consider Gateway the next time I buy, as well as recommending to friends NOT
to buy a Dell.

Chuck Ammon

"Chuck Ammon" <> wrote in message
news:%MUPb.124516$xy6.442973@attbi_s02...
> Prospective DELL buyers: BEWARE!! Should you decide to buy a Dell, and
if
> you have any problems or questions, you'll embark on an unprecedented trip
> around the entire country of India. I bought a Dell in February of 2003.
I
> wanted to add a TV card to it, and had some problems. I spent hours on
the
> phone being transferred from one technician to another, all throughout
> India. They are very friendly people and speak fair English, but when you
> have a technical problem and need concise information....forget it.

(some snipped)

You are absolutely correct!! I've had this same experience with Dell
systems. In fact, the TV show '60 minutes' did a segment on this
"outsourcing" a couple of weeks ago. More and more of these types of
customer support functions are going to India. Unfortunately, Dell isn't
the only company to do this. I have a client with a Gateway computer and
I've had the same experience as Chuck describes. Although I don't know it
as a fact, I suspect many other computer (and other) companies are turning
to this very low cost "customer support" strategy. It makes me think
seriously of turning to a "locally built and serviced" computer the next
time I'm looking for one.

Loren

The Watchdog program recently covered problems with Dell here in the UK.

--

Kenny

"Cigarettes are killers that travel in packs."


"LPV" <> wrote in message
news:...
>
> "Chuck Ammon" <> wrote in message
> news:%MUPb.124516$xy6.442973@attbi_s02...
> > Prospective DELL buyers: BEWARE!! Should you decide to buy a Dell, and
> if
> > you have any problems or questions, you'll embark on an unprecedented
trip
> > around the entire country of India. I bought a Dell in February of
2003.
> I
> > wanted to add a TV card to it, and had some problems. I spent hours on
> the
> > phone being transferred from one technician to another, all throughout
> > India. They are very friendly people and speak fair English, but when
you
> > have a technical problem and need concise information....forget it.
>
> (some snipped)
>
> You are absolutely correct!! I've had this same experience with Dell
> systems. In fact, the TV show '60 minutes' did a segment on this
> "outsourcing" a couple of weeks ago. More and more of these types of
> customer support functions are going to India. Unfortunately, Dell isn't
> the only company to do this. I have a client with a Gateway computer and
> I've had the same experience as Chuck describes. Although I don't know it
> as a fact, I suspect many other computer (and other) companies are turning
> to this very low cost "customer support" strategy. It makes me think
> seriously of turning to a "locally built and serviced" computer the next
> time I'm looking for one.
>
> Loren
>
>

In one of the Dell Usenet groups it was mentioned that tech support for
business customers has been brought back from India, but not for
individuals.

"LPV" <> wrote in message
news:...
>
> "Chuck Ammon" <> wrote in message
> news:%MUPb.124516$xy6.442973@attbi_s02...
> > Prospective DELL buyers: BEWARE!! Should you decide to buy a Dell, and
> if
> > you have any problems or questions, you'll embark on an unprecedented
trip
> > around the entire country of India. I bought a Dell in February of
2003.
> I
> > wanted to add a TV card to it, and had some problems. I spent hours on
> the
> > phone being transferred from one technician to another, all throughout
> > India. They are very friendly people and speak fair English, but when
you
> > have a technical problem and need concise information....forget it.
>
> (some snipped)
>
> You are absolutely correct!! I've had this same experience with Dell
> systems. In fact, the TV show '60 minutes' did a segment on this
> "outsourcing" a couple of weeks ago. More and more of these types of
> customer support functions are going to India. Unfortunately, Dell isn't
> the only company to do this. I have a client with a Gateway computer and
> I've had the same experience as Chuck describes. Although I don't know it
> as a fact, I suspect many other computer (and other) companies are turning
> to this very low cost "customer support" strategy. It makes me think
> seriously of turning to a "locally built and serviced" computer the next
> time I'm looking for one.
>
> Loren
>
>

Chuck Ammon wrote:
> Prospective DELL buyers: BEWARE!! Should you decide to buy a Dell, and if
> you have any problems or questions, you'll embark on an unprecedented trip
> around the entire country of India. I bought a Dell in February of 2003. I
> wanted to add a TV card to it, and had some problems. I spent hours on the
> phone being transferred from one technician to another, all throughout
> India. They are very friendly people and speak fair English, but when you
> have a technical problem and need concise information....forget it. The
> phone calls kept coming back to the same people. They didn't have a clue
> what they were doing and kept sending me in circles. Because of that, I
> swore I'd never buy another Dell. And oh yeah, to this day I still haven't
> gotten my $100 rebate. I gave up. Every time I'd call and check on it,
> they had a different excuse, and that was after being on hold for a minimum
> of 30 minutes. The last time I called they told me that they'd send it if
> the salesperson would verify my purchase. He was the only one that could
> authorize it. He won't return my phone calls or emails. His name is Jarrod
> Drawbaugh.
>
> My close friend decided to buy a new computer, and she insisted on a Dell.
> I had heard that Dell had gotten away from their previous policies, so I
> didn't fight her very much on it. WRONG!!! They delivered her computer
> yesterday (1/21/04). I told her that I would remove the hard drive from her
> old computer and install it in her new Dell so she could transfer all her
> data, and then use it as a backup storage device. When I opened the new
> Dell, I found that they have configured it so that you can't add a second
> hard drive. There is a special bracket that is needed. OK, it's a little
> disheartening, but I can live with it. So I called Dell this morning for
> her, and guess where I went?? Yep, India! 3 out 4 sentences that the
> technician spoke to me, I had to ask him to repeat. In the end, after
> countless attempts to try to make him understand what I needed, he told me
> that they can't sell me the bracket, that it comes as a kit with a new hard
> drive. In other words, I have to buy the second hard drive from Dell. Dell
> has fallen victim to the same policy that hurt Gateway several years ago.
> The bottom line here is that when you buy a Dell, its still theirs. It's
> not yours. You can't add what YOU want. You have to ADD what they allow,
> and apparently you have to buy it from them. About 6 months ago, Gateway
> sent me a letter (I was a former Gateway customer), and told me that they
> have changed their policy regarding these matters, and that when you buy a
> Gateway, it's yours once again and not theirs. So I will definitely
> consider Gateway the next time I buy, as well as recommending to friends NOT
> to buy a Dell.
>
>
>
1) What difference doees it make where your phone call is answered?
Phone service is phone service.
2) You *might* have run into one a technician who has trouble with
English. The fact that I deal with Dell frequently & have not run into
that since they moved support overseas might be purely luck-or it might
be because I learned to listen when they had support in the US and it
seemed like I always got someone with a heavy accent (either Southern or
Hispanic-neither was intelligible until I learned to listen). Accents
don't cause trouble (over clear phone connections) if you're willing to
listen & adapt your *expectations* to what you actually hear.
3) I haven't bought a Dell in the last 9 months so maybe this
requirement that you buy the drive from Dell is something new-or maybe
it depends on the model you buy, but it *certainly* wasn't/isn't the
general rule. Did your friend buy one of those ultra-low desktop models?
As a rule of thumb, I've found that the less room there is in a case
the more likely a manufacturer is to design special hardware for it-just
look at laptops.

Calvin Crumrine wrote:
> Chuck Ammon wrote:
>> Prospective DELL buyers: BEWARE!! Should you decide to buy a Dell,
>> and if you have any problems or questions, you'll embark on an
>> unprecedented trip around the entire country of India. I bought a
>> Dell in February of 2003. I wanted to add a TV card to it, and had
>> some problems. I spent hours on the phone being transferred from
>> one technician to another, all throughout India. They are very
>> friendly people and speak fair English, but when you have a
>> technical problem and need concise information....forget it. The
>> phone calls kept coming back to the same people. They didn't have a
>> clue what they were doing and kept sending me in circles. Because
>> of that, I swore I'd never buy another Dell. And oh yeah, to this
>> day I still haven't gotten my $100 rebate. I gave up. Every time
>> I'd call and check on it, they had a different excuse, and that was
>> after being on hold for a minimum of 30 minutes. The last time I
>> called they told me that they'd send it if the salesperson would
>> verify my purchase. He was the only one that could authorize it.
>> He won't return my phone calls or emails. His name is Jarrod
>> Drawbaugh.
>>
>> My close friend decided to buy a new computer, and she insisted on a
>> Dell. I had heard that Dell had gotten away from their previous
>> policies, so I didn't fight her very much on it. WRONG!!! They
>> delivered her computer yesterday (1/21/04). I told her that I would
>> remove the hard drive from her old computer and install it in her
>> new Dell so she could transfer all her data, and then use it as a
>> backup storage device. When I opened the new Dell, I found that
>> they have configured it so that you can't add a second hard drive.
>> There is a special bracket that is needed. OK, it's a little
>> disheartening, but I can live with it. So I called Dell this
>> morning for her, and guess where I went?? Yep, India! 3 out 4
>> sentences that the technician spoke to me, I had to ask him to
>> repeat. In the end, after countless attempts to try to make him
>> understand what I needed, he told me that they can't sell me the
>> bracket, that it comes as a kit with a new hard drive. In other
>> words, I have to buy the second hard drive from Dell. Dell has
>> fallen victim to the same policy that hurt Gateway several years
>> ago. The bottom line here is that when you buy a Dell, its still
>> theirs. It's not yours. You can't add what YOU want. You have to
>> ADD what they allow, and apparently you have to buy it from them.
>> About 6 months ago, Gateway sent me a letter (I was a former Gateway
>> customer), and told me that they have changed their policy regarding
>> these matters, and that when you buy a Gateway, it's yours once
>> again and not theirs. So I will definitely consider Gateway the
>> next time I buy, as well as recommending to friends NOT to buy a
>> Dell.
>>
>>
>>
> 1) What difference doees it make where your phone call is answered?
> Phone service is phone service.
> 2) You *might* have run into one a technician who has trouble with
> English. The fact that I deal with Dell frequently & have not run into
> that since they moved support overseas might be purely luck-or it
> might be because I learned to listen when they had support in the US
> and it seemed like I always got someone with a heavy accent (either
> Southern or Hispanic-neither was intelligible until I learned to
> listen). Accents don't cause trouble (over clear phone connections)
> if you're willing to listen & adapt your *expectations* to what you
> actually hear. 3) I haven't bought a Dell in the last 9 months so
> maybe this requirement that you buy the drive from Dell is something
> new-or maybe it depends on the model you buy, but it *certainly*
> wasn't/isn't the general rule. Did your friend buy one of those
> ultra-low desktop models? As a rule of thumb, I've found that the
> less room there is in a case the more likely a manufacturer is to
> design special hardware for it-just look at laptops.

I actually have had the same problems with Dell CS, and the accents ARE
hard to understand, especially when you get into the more technical
questions. Worse yet, this was as a small business purchse, and not an
individual purchase. I will never buy or recomend Dell...some of the
worst service I ever got.

--
Night_Seer

Night_Seer wrote:

> Calvin Crumrine wrote:
>
>>Chuck Ammon wrote:
>>
>>>Prospective DELL buyers: BEWARE!! Should you decide to buy a Dell,
>>>and if you have any problems or questions, you'll embark on an
>>>unprecedented trip around the entire country of India. I bought a
>>>Dell in February of 2003. I wanted to add a TV card to it, and had
>>>some problems. I spent hours on the phone being transferred from
>>>one technician to another, all throughout India. They are very
>>>friendly people and speak fair English, but when you have a
>>>technical problem and need concise information....forget it. The
>>>phone calls kept coming back to the same people. They didn't have a
>>>clue what they were doing and kept sending me in circles. Because
>>>of that, I swore I'd never buy another Dell. And oh yeah, to this
>>>day I still haven't gotten my $100 rebate. I gave up. Every time
>>>I'd call and check on it, they had a different excuse, and that was
>>>after being on hold for a minimum of 30 minutes. The last time I
>>>called they told me that they'd send it if the salesperson would
>>>verify my purchase. He was the only one that could authorize it.
>>>He won't return my phone calls or emails. His name is Jarrod
>>>Drawbaugh.
>>>
>>>My close friend decided to buy a new computer, and she insisted on a
>>>Dell. I had heard that Dell had gotten away from their previous
>>>policies, so I didn't fight her very much on it. WRONG!!! They
>>>delivered her computer yesterday (1/21/04). I told her that I would
>>>remove the hard drive from her old computer and install it in her
>>>new Dell so she could transfer all her data, and then use it as a
>>>backup storage device. When I opened the new Dell, I found that
>>>they have configured it so that you can't add a second hard drive.
>>>There is a special bracket that is needed. OK, it's a little
>>>disheartening, but I can live with it. So I called Dell this
>>>morning for her, and guess where I went?? Yep, India! 3 out 4
>>>sentences that the technician spoke to me, I had to ask him to
>>>repeat. In the end, after countless attempts to try to make him
>>>understand what I needed, he told me that they can't sell me the
>>>bracket, that it comes as a kit with a new hard drive. In other
>>>words, I have to buy the second hard drive from Dell. Dell has
>>>fallen victim to the same policy that hurt Gateway several years
>>>ago. The bottom line here is that when you buy a Dell, its still
>>>theirs. It's not yours. You can't add what YOU want. You have to
>>>ADD what they allow, and apparently you have to buy it from them.
>>>About 6 months ago, Gateway sent me a letter (I was a former Gateway
>>>customer), and told me that they have changed their policy regarding
>>>these matters, and that when you buy a Gateway, it's yours once
>>>again and not theirs. So I will definitely consider Gateway the
>>>next time I buy, as well as recommending to friends NOT to buy a
>>>Dell.
>>>
>>>
>>>
>>
>>1) What difference doees it make where your phone call is answered?
>>Phone service is phone service.
>>2) You *might* have run into one a technician who has trouble with
>>English. The fact that I deal with Dell frequently & have not run into
>>that since they moved support overseas might be purely luck-or it
>>might be because I learned to listen when they had support in the US
>>and it seemed like I always got someone with a heavy accent (either
>>Southern or Hispanic-neither was intelligible until I learned to
>>listen). Accents don't cause trouble (over clear phone connections)
>>if you're willing to listen & adapt your *expectations* to what you
>>actually hear. 3) I haven't bought a Dell in the last 9 months so
>>maybe this requirement that you buy the drive from Dell is something
>>new-or maybe it depends on the model you buy, but it *certainly*
>>wasn't/isn't the general rule. Did your friend buy one of those
>> ultra-low desktop models? As a rule of thumb, I've found that the
>>less room there is in a case the more likely a manufacturer is to
>>design special hardware for it-just look at laptops.
>
>
> I actually have had the same problems with Dell CS, and the accents ARE
> hard to understand, especially when you get into the more technical
> questions. Worse yet, this was as a small business purchse, and not an
> individual purchase. I will never buy or recomend Dell...some of the
> worst service I ever got.
>

While I won't claim that I'll *always* buy or recommend Dell (things
change) I will say that I currently buy & recommend Dell-because they
provide some of the *best* service I ever got.

I still think the difference is in our standards-I've worked with many
nationalities over the years (military service) & decided long ago that
my way wasn't the only way. I don't care what their accent's like, if
they speak my language then I can generally understand them. And I only
insist that they speak my language because I don't speak theirs. (Not
prejudice-nobody's paid me to learn any other language, yet.)

"Calvin Crumrine" <> wrote in message
news:...
> Night_Seer wrote:
>
> > Calvin Crumrine wrote:
> >
> >>Chuck Ammon wrote:
> >>
> >>>Prospective DELL buyers: BEWARE!! Should you decide to buy a Dell,
> >>>and if you have any problems or questions, you'll embark on an
> >>>unprecedented trip around the entire country of India. I bought a
> >>>Dell in February of 2003. I wanted to add a TV card to it, and had
> >>>some problems. I spent hours on the phone being transferred from
> >>>one technician to another, all throughout India. They are very
> >>>friendly people and speak fair English, but when you have a
> >>>technical problem and need concise information....forget it. The
> >>>phone calls kept coming back to the same people. They didn't have a
> >>>clue what they were doing and kept sending me in circles. Because
> >>>of that, I swore I'd never buy another Dell. And oh yeah, to this
> >>>day I still haven't gotten my $100 rebate. I gave up. Every time
> >>>I'd call and check on it, they had a different excuse, and that was
> >>>after being on hold for a minimum of 30 minutes. The last time I
> >>>called they told me that they'd send it if the salesperson would
> >>>verify my purchase. He was the only one that could authorize it.
> >>>He won't return my phone calls or emails. His name is Jarrod
> >>>Drawbaugh.
> >>>
> >>>My close friend decided to buy a new computer, and she insisted on a
> >>>Dell. I had heard that Dell had gotten away from their previous
> >>>policies, so I didn't fight her very much on it. WRONG!!! They
> >>>delivered her computer yesterday (1/21/04). I told her that I would
> >>>remove the hard drive from her old computer and install it in her
> >>>new Dell so she could transfer all her data, and then use it as a
> >>>backup storage device. When I opened the new Dell, I found that
> >>>they have configured it so that you can't add a second hard drive.
> >>>There is a special bracket that is needed. OK, it's a little
> >>>disheartening, but I can live with it. So I called Dell this
> >>>morning for her, and guess where I went?? Yep, India! 3 out 4
> >>>sentences that the technician spoke to me, I had to ask him to
> >>>repeat. In the end, after countless attempts to try to make him
> >>>understand what I needed, he told me that they can't sell me the
> >>>bracket, that it comes as a kit with a new hard drive. In other
> >>>words, I have to buy the second hard drive from Dell. Dell has
> >>>fallen victim to the same policy that hurt Gateway several years
> >>>ago. The bottom line here is that when you buy a Dell, its still
> >>>theirs. It's not yours. You can't add what YOU want. You have to
> >>>ADD what they allow, and apparently you have to buy it from them.
> >>>About 6 months ago, Gateway sent me a letter (I was a former Gateway
> >>>customer), and told me that they have changed their policy regarding
> >>>these matters, and that when you buy a Gateway, it's yours once
> >>>again and not theirs. So I will definitely consider Gateway the
> >>>next time I buy, as well as recommending to friends NOT to buy a
> >>>Dell.
> >>>
> >>>
> >>>
> >>
> >>1) What difference doees it make where your phone call is answered?
> >>Phone service is phone service.
> >>2) You *might* have run into one a technician who has trouble with
> >>English. The fact that I deal with Dell frequently & have not run into
> >>that since they moved support overseas might be purely luck-or it
> >>might be because I learned to listen when they had support in the US
> >>and it seemed like I always got someone with a heavy accent (either
> >>Southern or Hispanic-neither was intelligible until I learned to
> >>listen). Accents don't cause trouble (over clear phone connections)
> >>if you're willing to listen & adapt your *expectations* to what you
> >>actually hear. 3) I haven't bought a Dell in the last 9 months so
> >>maybe this requirement that you buy the drive from Dell is something
> >>new-or maybe it depends on the model you buy, but it *certainly*
> >>wasn't/isn't the general rule. Did your friend buy one of those
> >> ultra-low desktop models? As a rule of thumb, I've found that the
> >>less room there is in a case the more likely a manufacturer is to
> >>design special hardware for it-just look at laptops.
> >
> >
> > I actually have had the same problems with Dell CS, and the accents ARE
> > hard to understand, especially when you get into the more technical
> > questions. Worse yet, this was as a small business purchse, and not an
> > individual purchase. I will never buy or recomend Dell...some of the
> > worst service I ever got.
> >
>
> While I won't claim that I'll *always* buy or recommend Dell (things
> change) I will say that I currently buy & recommend Dell-because they
> provide some of the *best* service I ever got.
>
> I still think the difference is in our standards-I've worked with many
> nationalities over the years (military service) & decided long ago that
> my way wasn't the only way. I don't care what their accent's like, if
> they speak my language then I can generally understand them. And I only
> insist that they speak my language because I don't speak theirs. (Not
> prejudice-nobody's paid me to learn any other language, yet.)

Yeah, but as a service, tech support personnel should be easy to understand
by the people they are serving. It is a job where clear, concise
communication is critical. I have spoken with some of the support staff in
India on behalf of Dell customers, and many ofthem are indeed *very* hard to
understand, and I too have had plenty of experience in working with people
of differing national origins. At the very least you often have to ask the
support person to repeat things, and I hear the same from lots of Dell
customers these days. I have absolutely nothing against those of different
nationalities, but I think it absurd to direct support calls to a staff with
significant accents that make communication difficult for the customers,
many of who already will have difficulties in understanding technical advice
and suggestions. All it does is add one more unnecessary layer of difficulty
and frustration to the process of getting support. The key thing to remember
is that technical support is a service provided to the customers, and that
price of that service is built into the cost of the unit. It is being paid
for by the customer, and regardless of whether some customers are better at
understanding people with heavy accents, or whether you believe they should
listen more closely to get what they are saying, the point is that they
shouldn't be asked to deal with that extra bit of frustration in the first
place, since they are paying for the support. Just my $.02. But I guess I
shouldn't complain. It just helps my business in the end, when people get
sick of dealing with Dell, they come to me for a far better level of
support.

Calvin Crumrine <> wrote in
news::

> While I won't claim that I'll *always* buy or recommend Dell (things
> change) I will say that I currently buy & recommend Dell-because they
> provide some of the *best* service I ever got.
>

A Dell salesperson today tried to pitch us these basic machine specs:
P4 2.8 ghz w/HTT
512 megs of Dual Channel DDR RAM
80 GB 7200 RPM HD
CDRW
DVD
17" flat panel LCD

The use of this new lot of machines? MS Word, Excel, trivial office
tasks that my Pentium 2 can still handle.

Unfortunately, the higher ups are very happy with Dell (because none of
them know a thing about computers, and don't research that other companys
offer similar products at lower prices), so we'll probably end up getting
about 15 of those machines for like $1250 a piece, instead of going with
an even lower dell line that we could get:
P4 2.4 ghz
256 megs DDR RAM (single channel)
40 GB 7200 RPM HD
CDRW/DVD combo drive
17" CRT
for like $549 per unit.

I wonder if I can rent out the office to host Q3A LAN parties, since
everyone down there is going to have a high performance desktop with nice
looking LCDs to type on.

--
AIM: FrznFoodClerk
email: de_on-lag@co_cast.net (_ = m)
website: under construction
Need a technician in the south Jersey area?
email/IM for rates/services

My two cents,
I own 4 dells laptops and desktops, I average one new machine a year. So in
my experience with dell is every year the service gets worse. Not talking
about CS workers with an accent,
how about 3 hours on the phone,
how about being sent the wrong parts,
how about jumping from phone number to phone number to get a problem
corrected.
how about NOT being able to email a department.
It's ok, fixing my dells have given me an education, my latest computers I
built myself,
better parts, same or less money, stable, no headaches.
Thanks dell for the education, you lost a customer for good.
--
P§³


"DeMoN LaG" <n@a> wrote in message
news:Xns9478E8ACAE24Wobbly@216.168.3.30...
> Calvin Crumrine <> wrote in
> news::
>
> > While I won't claim that I'll *always* buy or recommend Dell (things
> > change) I will say that I currently buy & recommend Dell-because they
> > provide some of the *best* service I ever got.
> >
>
> A Dell salesperson today tried to pitch us these basic machine specs:
> P4 2.8 ghz w/HTT
> 512 megs of Dual Channel DDR RAM
> 80 GB 7200 RPM HD
> CDRW
> DVD
> 17" flat panel LCD
>
> The use of this new lot of machines? MS Word, Excel, trivial office
> tasks that my Pentium 2 can still handle.
>
> Unfortunately, the higher ups are very happy with Dell (because none of
> them know a thing about computers, and don't research that other companys
> offer similar products at lower prices), so we'll probably end up getting
> about 15 of those machines for like $1250 a piece, instead of going with
> an even lower dell line that we could get:
> P4 2.4 ghz
> 256 megs DDR RAM (single channel)
> 40 GB 7200 RPM HD
> CDRW/DVD combo drive
> 17" CRT
> for like $549 per unit.
>
> I wonder if I can rent out the office to host Q3A LAN parties, since
> everyone down there is going to have a high performance desktop with nice
> looking LCDs to type on.
>
> --
> AIM: FrznFoodClerk
> email: de_on-lag@co_cast.net (_ = m)
> website: under construction
> Need a technician in the south Jersey area?
> email/IM for rates/services