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My mother's computer (Win XP)has gotten a downloader trojan virus on
it. I have taken steps advised by Norton, and it hasn't helped.
They have consisted of the following:

1. Kept virus definitions up to date.
2. Rebooted computer into safe mode.
3. used NAV to locate and attempt to Quarentine virus, if not
possible, then to delete virus.
4. Performed a second system-wide scan to make sure that the virus was
gone.

Did all of this, then, as soon as I get online, and the browser is
activated, I get a little window and a promt to download something
from a remote website. I always click no.

It does a good of of gumming up the browser.
Have also attempted a manual delete while in safe mode. Has shown it
as gone, but has always returned.
Funny, I can only use the search utility while in safe mode, not in
regular mode.(This may be a separate issue.)

What do I do now, guys?
Thanks in advance.

fjwilson wrote:
>
> My mother's computer (Win XP)has gotten a downloader trojan virus on
> it. I have taken steps advised by Norton, and it hasn't helped.
> They have consisted of the following:
>
> 1. Kept virus definitions up to date.
> 2. Rebooted computer into safe mode.
> 3. used NAV to locate and attempt to Quarentine virus, if not
> possible, then to delete virus.
> 4. Performed a second system-wide scan to make sure that the virus was
> gone.
>
> Did all of this, then, as soon as I get online, and the browser is
> activated, I get a little window and a promt to download something
> from a remote website. I always click no.
>
> It does a good of of gumming up the browser.
> Have also attempted a manual delete while in safe mode. Has shown it
> as gone, but has always returned.
> Funny, I can only use the search utility while in safe mode, not in
> regular mode.(This may be a separate issue.)>
> What do I do now, guys?
> Thanks in advance.

First, download a firewall, zone alarm has a free version. It will stop
the trojan dialing out.

Then go to <http://www.simplysup.com/> and download the free trial
version and run it.

Thank you, Jeremy. I will download and install both programs and let
you know how it turns out under this same thread.
I am much obliged.
fjwilson


On Fri, 07 Nov 2003 03:04:48 -0600, Jeremy <>
wrote:

>
>
>fjwilson wrote:
>>
>> My mother's computer (Win XP)has gotten a downloader trojan virus on
>> it. I have taken steps advised by Norton, and it hasn't helped.
>> They have consisted of the following:
>>
>> 1. Kept virus definitions up to date.
>> 2. Rebooted computer into safe mode.
>> 3. used NAV to locate and attempt to Quarentine virus, if not
>> possible, then to delete virus.
>> 4. Performed a second system-wide scan to make sure that the virus was
>> gone.
>>
>> Did all of this, then, as soon as I get online, and the browser is
>> activated, I get a little window and a promt to download something
>> from a remote website. I always click no.
>>
>> It does a good of of gumming up the browser.
>> Have also attempted a manual delete while in safe mode. Has shown it
>> as gone, but has always returned.
>> Funny, I can only use the search utility while in safe mode, not in
>> regular mode.(This may be a separate issue.)>
>> What do I do now, guys?
>> Thanks in advance.
>
>First, download a firewall, zone alarm has a free version. It will stop
>the trojan dialing out.
>
>Then go to <http://www.simplysup.com/> and download the free trial
>version and run it.

Jeremy:
Went and downloaded both programs. Installed Zonealarm, and it
wouldn't keep it from doing anything. And, when I installed Trojan
remover, it initially detected one file that was a trojan, but after
it was removed, the "trojan window" kept popping up, asking for
permission to download a file. After it popping up 2 dozen time, I
accidently hit the "OK" button instead of the "cancel" button, and it
donwloaded some file and installed it; now, the computer cannot even
access the Internet via OUtlook Express, or even through Dial-up
networking.

I have gone to the techguy.org website, and took a program called
"Hijack this!" that creates a log of files that are critical to the
browser: I have sent the results to the website for analysis.

I am out of ideas, except for completely reinstalling windows XP, a
hard thing to do given that the computer is an HP from Walmart, and
came with no restore Disk.



On Fri, 07 Nov 2003 03:04:48 -0600, Jeremy <>
wrote:

>
>
>fjwilson wrote:
>>
>> My mother's computer (Win XP)has gotten a downloader trojan virus on
>> it. I have taken steps advised by Norton, and it hasn't helped.
>> They have consisted of the following:
>>
>> 1. Kept virus definitions up to date.
>> 2. Rebooted computer into safe mode.
>> 3. used NAV to locate and attempt to Quarentine virus, if not
>> possible, then to delete virus.
>> 4. Performed a second system-wide scan to make sure that the virus was
>> gone.
>>
>> Did all of this, then, as soon as I get online, and the browser is
>> activated, I get a little window and a promt to download something
>> from a remote website. I always click no.
>>
>> It does a good of of gumming up the browser.
>> Have also attempted a manual delete while in safe mode. Has shown it
>> as gone, but has always returned.
>> Funny, I can only use the search utility while in safe mode, not in
>> regular mode.(This may be a separate issue.)>
>> What do I do now, guys?
>> Thanks in advance.
>
>First, download a firewall, zone alarm has a free version. It will stop
>the trojan dialing out.
>
>Then go to <http://www.simplysup.com/> and download the free trial
>version and run it.