Computer Security - antivirus s/ware jams computer

11-23-2003, 10:54 PM

A friend has downloaded AVG free antivirus software in an effort to get rid
of the swen worm. She already had a Norton antivirus which apparently
needed to be paid for to be updated. Now practically everything is
inaccessable except the internet and My Documents (Outlook Express not
accessible). Straight after installation the AVG Resident Shield came up
with

AVG Resident Shield
Virus Identified I-worm Swen.A is found in file
C:\Windows\NNDI.EXE
Enable access? Yes No Heal
A - always disable access

When any of these instructions are clicked there is a sign Access to the
specified device, path or file is denied. This also comes up just about
every time you want to do anything at all. You cannot uninstal either
because the same message appears.

Is there any alternative to formatting and reinstalling? Yes, we know now
NOT to install a virus protection product when there is already another.

Any suggestions very gratefully accepted. Regards, Lois.

L & D

11-23-2003, 11:37 PM

In article <6Qawb.5$>, The Absolutely Amazing
says...
> A friend has downloaded AVG free antivirus software in an effort to get rid
> of the swen worm. She already had a Norton antivirus which apparently
> needed to be paid for to be updated. Now practically everything is
> inaccessable except the internet and My Documents (Outlook Express not
> accessible). Straight after installation the AVG Resident Shield came up
> with
>
> AVG Resident Shield
> Virus Identified I-worm Swen.A is found in file
> C:\Windows\NNDI.EXE
> Enable access? Yes No Heal
> A - always disable access
>
> When any of these instructions are clicked there is a sign Access to the
> specified device, path or file is denied. This also comes up just about
> every time you want to do anything at all. You cannot uninstal either
> because the same message appears.
>
> Is there any alternative to formatting and reinstalling? Yes, we know now
> NOT to install a virus protection product when there is already another.
>
> Any suggestions very gratefully accepted. Regards, Lois.
>
>
>
>
>
Hi Lois,

Have you checked that Norton is not running in the background? I.e. press
Control Alt Delete together and end everything in the box to do with
Norton.
Also, did you make a rescue disk when you set up AVG?

--
He said, "It is finished." Not "I am finished."

11-24-2003, 09:30 AM

Dear Sue, Thanks very much for your help. I tried the
Control/Alt/Delete but there is nothing there to do with Norton. I'm
glad you mentioned the Rescue Disk - I remember when I put my own AVG on
this computer I made one but Sharon says she wasn't given the opportunity to
make one - straight away the message came from AVG Resident Shield as below.
Regards, Lois.

Sue Doo Nym wrote in message ...
>In article <6Qawb.5$>, The Absolutely Amazing
> says...
>> A friend has downloaded AVG free antivirus software in an effort to get
rid
>> of the swen worm. She already had a Norton antivirus which apparently
>> needed to be paid for to be updated. Now practically everything is
>> inaccessable except the internet and My Documents (Outlook Express not
>> accessible). Straight after installation the AVG Resident Shield came
up
>> with
>>
>> AVG Resident Shield
>> Virus Identified I-worm Swen.A is found in file
>> C:\Windows\NNDI.EXE
>> Enable access? Yes No Heal
>> A - always disable access
>>
>> When any of these instructions are clicked there is a sign Access to
the
>> specified device, path or file is denied. This also comes up just
about
>> every time you want to do anything at all. You cannot uninstal either
>> because the same message appears.
>>
>> Is there any alternative to formatting and reinstalling? Yes, we know
now
>> NOT to install a virus protection product when there is already another.
>>
>> Any suggestions very gratefully accepted. Regards, Lois.
>>
>>
>>
>>
>>
>Hi Lois,
>
>Have you checked that Norton is not running in the background? I.e. press
>Control Alt Delete together and end everything in the box to do with
>Norton.
>Also, did you make a rescue disk when you set up AVG?
>
>
>--
>He said, "It is finished." Not "I am finished."

11-25-2003, 12:29 PM

"L & D" <> wrote in message
news:6Qawb.5$...
> A friend has downloaded AVG free antivirus software in an effort to get
rid
> of the swen worm. She already had a Norton antivirus which apparently
> needed to be paid for to be updated. Now practically everything is
> inaccessable except the internet and My Documents (Outlook Express not
> accessible).

Has your friend tried downloading a specific Swen removal tool? Most AV
vendors have one and they can be found using google, etc.

Here is the link from Symantec
http://

Also a quick check of google, etc turned up nothing about NNDI.EXE why don't
you boot to DOS and rename this file (NNDI.OLD) to overcome the immediate
problem with AVG Resident Shield intercepting it.

Alternately, boot to safe mode and try to disable AVG Resident Shield, and
then try disinfecting the PC with a specific Swen removal tool.

12-01-2003, 01:08 PM

hi there,

I am interested to find out what happened to your problem, were you able to
heal the infected file? I suggest you triedto creat a rescue disk using AVG,
you would need severel floppy disks to make this. Then reboot your computer
using the said disk and you can start scanning your drive, finally you could
probably heal the infected file.

BTW, i am using AVG and so far its doing great......

"L & D" <> wrote in message
news:T2kwb.116$...
> Dear Sue, Thanks very much for your help. I tried the
> Control/Alt/Delete but there is nothing there to do with Norton. I'm
> glad you mentioned the Rescue Disk - I remember when I put my own AVG on
> this computer I made one but Sharon says she wasn't given the opportunity
to
> make one - straight away the message came from AVG Resident Shield as
below.
> Regards, Lois.
>
>
> Sue Doo Nym wrote in message ...
> >In article <6Qawb.5$>, The Absolutely Amazing
> > says...
> >> A friend has downloaded AVG free antivirus software in an effort to get
> rid
> >> of the swen worm. She already had a Norton antivirus which apparently
> >> needed to be paid for to be updated. Now practically everything is
> >> inaccessable except the internet and My Documents (Outlook Express not
> >> accessible). Straight after installation the AVG Resident Shield came
> up
> >> with
> >>
> >> AVG Resident Shield
> >> Virus Identified I-worm Swen.A is found in file
> >> C:\Windows\NNDI.EXE
> >> Enable access? Yes No Heal
> >> A - always disable access
> >>
> >> When any of these instructions are clicked there is a sign Access to
> the
> >> specified device, path or file is denied. This also comes up just
> about
> >> every time you want to do anything at all. You cannot uninstal either
> >> because the same message appears.
> >>
> >> Is there any alternative to formatting and reinstalling? Yes, we know
> now
> >> NOT to install a virus protection product when there is already
another.
> >>
> >> Any suggestions very gratefully accepted. Regards, Lois.
> >>
> >>
> >>
> >>
> >>
> >Hi Lois,
> >
> >Have you checked that Norton is not running in the background? I.e. press
> >Control Alt Delete together and end everything in the box to do with
> >Norton.
> >Also, did you make a rescue disk when you set up AVG?
> >
> >
> >--
> >He said, "It is finished." Not "I am finished."
>
>

12-03-2003, 05:58 AM

Dear Trog Dog,

Thanks for your help. Unfortunately we didn't have the courage (or the
knowledge) to tackle it ourselves and couldn't find else to - so had to do
it the expensive way. All the best, Lois.

Trog Dog wrote in message ...
>
>Also a quick check of google, etc turned up nothing about NNDI.EXE why
don't
>you boot to DOS and rename this file (NNDI.OLD) to overcome the immediate
>problem with AVG Resident Shield intercepting it.
>
>Alternately, boot to safe mode and try to disable AVG Resident Shield, and
>then try disinfecting the PC with a specific Swen removal tool.
>
>
>

12-10-2003, 03:58 PM

Heya,

You don't specify what OS u use. If your're using 98, you can simply restart
in MS-DOS mode, and type
DEL C:\Windows\NNDI.EXE

"Sue Doo Nym" <> wrote in message
news: ...
> In article <6Qawb.5$>, The Absolutely Amazing
> says...
> > A friend has downloaded AVG free antivirus software in an effort to get
rid
> > of the swen worm. She already had a Norton antivirus which apparently
> > needed to be paid for to be updated. Now practically everything is
> > inaccessable except the internet and My Documents (Outlook Express not
> > accessible). Straight after installation the AVG Resident Shield came
up
> > with
> >
> > AVG Resident Shield
> > Virus Identified I-worm Swen.A is found in file
> > C:\Windows\NNDI.EXE
> > Enable access? Yes No Heal
> > A - always disable access
> >
> > When any of these instructions are clicked there is a sign Access to
the
> > specified device, path or file is denied. This also comes up just
about
> > every time you want to do anything at all. You cannot uninstal either
> > because the same message appears.
> >
> > Is there any alternative to formatting and reinstalling? Yes, we know
now
> > NOT to install a virus protection product when there is already another.
> >
> > Any suggestions very gratefully accepted. Regards, Lois.
> >
> >
> >
> >
> >
> Hi Lois,
>
> Have you checked that Norton is not running in the background? I.e. press
> Control Alt Delete together and end everything in the box to do with
> Norton.
> Also, did you make a rescue disk when you set up AVG?
>
>
> --
> He said, "It is finished." Not "I am finished."

11-23-2003, 11:37 PM	#2
Sue Doo Nym Posts: n/a	Re: antivirus s/ware jams computer In article <6Qawb.5$>, The Absolutely Amazing says... > A friend has downloaded AVG free antivirus software in an effort to get rid > of the swen worm. She already had a Norton antivirus which apparently > needed to be paid for to be updated. Now practically everything is > inaccessable except the internet and My Documents (Outlook Express not > accessible). Straight after installation the AVG Resident Shield came up > with > > AVG Resident Shield > Virus Identified I-worm Swen.A is found in file > C:\Windows\NNDI.EXE > Enable access? Yes No Heal > A - always disable access > > When any of these instructions are clicked there is a sign Access to the > specified device, path or file is denied. This also comes up just about > every time you want to do anything at all. You cannot uninstal either > because the same message appears. > > Is there any alternative to formatting and reinstalling? Yes, we know now > NOT to install a virus protection product when there is already another. > > Any suggestions very gratefully accepted. Regards, Lois. > > > > > Hi Lois, Have you checked that Norton is not running in the background? I.e. press Control Alt Delete together and end everything in the box to do with Norton. Also, did you make a rescue disk when you set up AVG? -- He said, "It is finished." Not "I am finished."

11-24-2003, 09:30 AM	#3
L & D Posts: n/a	Re: antivirus s/ware jams computer Dear Sue, Thanks very much for your help. I tried the Control/Alt/Delete but there is nothing there to do with Norton. I'm glad you mentioned the Rescue Disk - I remember when I put my own AVG on this computer I made one but Sharon says she wasn't given the opportunity to make one - straight away the message came from AVG Resident Shield as below. Regards, Lois. Sue Doo Nym wrote in message ... >In article <6Qawb.5$>, The Absolutely Amazing > says... >> A friend has downloaded AVG free antivirus software in an effort to get rid >> of the swen worm. She already had a Norton antivirus which apparently >> needed to be paid for to be updated. Now practically everything is >> inaccessable except the internet and My Documents (Outlook Express not >> accessible). Straight after installation the AVG Resident Shield came up >> with >> >> AVG Resident Shield >> Virus Identified I-worm Swen.A is found in file >> C:\Windows\NNDI.EXE >> Enable access? Yes No Heal >> A - always disable access >> >> When any of these instructions are clicked there is a sign Access to the >> specified device, path or file is denied. This also comes up just about >> every time you want to do anything at all. You cannot uninstal either >> because the same message appears. >> >> Is there any alternative to formatting and reinstalling? Yes, we know now >> NOT to install a virus protection product when there is already another. >> >> Any suggestions very gratefully accepted. Regards, Lois. >> >> >> >> >> >Hi Lois, > >Have you checked that Norton is not running in the background? I.e. press >Control Alt Delete together and end everything in the box to do with >Norton. >Also, did you make a rescue disk when you set up AVG? > > >-- >He said, "It is finished." Not "I am finished."

11-25-2003, 12:29 PM	#4
Trog Dog Posts: n/a	Re: antivirus s/ware jams computer "L & D" <> wrote in message news:6Qawb.5$... > A friend has downloaded AVG free antivirus software in an effort to get rid > of the swen worm. She already had a Norton antivirus which apparently > needed to be paid for to be updated. Now practically everything is > inaccessable except the internet and My Documents (Outlook Express not > accessible). Has your friend tried downloading a specific Swen removal tool? Most AV vendors have one and they can be found using google, etc. Here is the link from Symantec http:// Also a quick check of google, etc turned up nothing about NNDI.EXE why don't you boot to DOS and rename this file (NNDI.OLD) to overcome the immediate problem with AVG Resident Shield intercepting it. Alternately, boot to safe mode and try to disable AVG Resident Shield, and then try disinfecting the PC with a specific Swen removal tool.

12-01-2003, 01:08 PM	#5
Pasky Posts: n/a	Re: antivirus s/ware jams computer hi there, I am interested to find out what happened to your problem, were you able to heal the infected file? I suggest you triedto creat a rescue disk using AVG, you would need severel floppy disks to make this. Then reboot your computer using the said disk and you can start scanning your drive, finally you could probably heal the infected file. BTW, i am using AVG and so far its doing great...... "L & D" <> wrote in message news:T2kwb.116$... > Dear Sue, Thanks very much for your help. I tried the > Control/Alt/Delete but there is nothing there to do with Norton. I'm > glad you mentioned the Rescue Disk - I remember when I put my own AVG on > this computer I made one but Sharon says she wasn't given the opportunity to > make one - straight away the message came from AVG Resident Shield as below. > Regards, Lois. > > > Sue Doo Nym wrote in message ... > >In article <6Qawb.5$>, The Absolutely Amazing > > says... > >> A friend has downloaded AVG free antivirus software in an effort to get > rid > >> of the swen worm. She already had a Norton antivirus which apparently > >> needed to be paid for to be updated. Now practically everything is > >> inaccessable except the internet and My Documents (Outlook Express not > >> accessible). Straight after installation the AVG Resident Shield came > up > >> with > >> > >> AVG Resident Shield > >> Virus Identified I-worm Swen.A is found in file > >> C:\Windows\NNDI.EXE > >> Enable access? Yes No Heal > >> A - always disable access > >> > >> When any of these instructions are clicked there is a sign Access to > the > >> specified device, path or file is denied. This also comes up just > about > >> every time you want to do anything at all. You cannot uninstal either > >> because the same message appears. > >> > >> Is there any alternative to formatting and reinstalling? Yes, we know > now > >> NOT to install a virus protection product when there is already another. > >> > >> Any suggestions very gratefully accepted. Regards, Lois. > >> > >> > >> > >> > >> > >Hi Lois, > > > >Have you checked that Norton is not running in the background? I.e. press > >Control Alt Delete together and end everything in the box to do with > >Norton. > >Also, did you make a rescue disk when you set up AVG? > > > > > >-- > >He said, "It is finished." Not "I am finished." > >

12-03-2003, 05:58 AM	#6
L & D Posts: n/a	Re: antivirus s/ware jams computer Dear Trog Dog, Thanks for your help. Unfortunately we didn't have the courage (or the knowledge) to tackle it ourselves and couldn't find else to - so had to do it the expensive way. All the best, Lois. Trog Dog wrote in message ... > >Also a quick check of google, etc turned up nothing about NNDI.EXE why don't >you boot to DOS and rename this file (NNDI.OLD) to overcome the immediate >problem with AVG Resident Shield intercepting it. > >Alternately, boot to safe mode and try to disable AVG Resident Shield, and >then try disinfecting the PC with a specific Swen removal tool. > > >

11-23-2003, 10:54 PM	#1
	antivirus s/ware jams computer A friend has downloaded AVG free antivirus software in an effort to get rid of the swen worm. She already had a Norton antivirus which apparently needed to be paid for to be updated. Now practically everything is inaccessable except the internet and My Documents (Outlook Express not accessible). Straight after installation the AVG Resident Shield came up with AVG Resident Shield Virus Identified I-worm Swen.A is found in file C:\Windows\NNDI.EXE Enable access? Yes No Heal A - always disable access When any of these instructions are clicked there is a sign Access to the specified device, path or file is denied. This also comes up just about every time you want to do anything at all. You cannot uninstal either because the same message appears. Is there any alternative to formatting and reinstalling? Yes, we know now NOT to install a virus protection product when there is already another. Any suggestions very gratefully accepted. Regards, Lois. L & D

12-10-2003, 03:58 PM	#7
Alan P Posts: n/a	Re: antivirus s/ware jams computer Heya, You don't specify what OS u use. If your're using 98, you can simply restart in MS-DOS mode, and type DEL C:\Windows\NNDI.EXE "Sue Doo Nym" <> wrote in message news: ... > In article <6Qawb.5$>, The Absolutely Amazing > says... > > A friend has downloaded AVG free antivirus software in an effort to get rid > > of the swen worm. She already had a Norton antivirus which apparently > > needed to be paid for to be updated. Now practically everything is > > inaccessable except the internet and My Documents (Outlook Express not > > accessible). Straight after installation the AVG Resident Shield came up > > with > > > > AVG Resident Shield > > Virus Identified I-worm Swen.A is found in file > > C:\Windows\NNDI.EXE > > Enable access? Yes No Heal > > A - always disable access > > > > When any of these instructions are clicked there is a sign Access to the > > specified device, path or file is denied. This also comes up just about > > every time you want to do anything at all. You cannot uninstal either > > because the same message appears. > > > > Is there any alternative to formatting and reinstalling? Yes, we know now > > NOT to install a virus protection product when there is already another. > > > > Any suggestions very gratefully accepted. Regards, Lois. > > > > > > > > > > > Hi Lois, > > Have you checked that Norton is not running in the background? I.e. press > Control Alt Delete together and end everything in the box to do with > Norton. > Also, did you make a rescue disk when you set up AVG? > > > -- > He said, "It is finished." Not "I am finished."

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