AT&T Customer Service in New Delhi? Your Security is Nil.

Use AT&T long distance, MasterCard (Universal Card), or other service?

Call their customer service at 1-800-CALL ATT and if a heavily accented
customer service representative answers, ask what city you called.

It is contrary to "Company Policy" for reasons of "Security" for any AT&T
representative to tell you which City and even which Country you have
reached for customer service! Whose security? What security? Why such a
policy? Its a clumsy way of concealing the fact that AT&T has exported
American jobs overseas, possibly Pakistan or India where you cannot trust
your business to be known.

Overseas for cheaper wages - $4 a day vs American Wages? While this
business decision is and of itself is not an ethical shortcoming, going to
Third World Countries with YOUR PERSONAL INFORMATION IN DETAIL is a
"Security" issue for YOU. All your personal information like Social
Security Number, mother's maiden name, account numbers, billing history,
your business contacts have all been exported overseas, beyond the reach of
U.S. Law! It resides in computers there and in plain view of foreigners to
see and pass along to criminal elements in retaliation for being paid
starvation wages. Still don't believe it, call now and you will be asked
for all that information to check against their screens.

All of us have been compromised. Any individual who values his security
and privacy and any Company that wants to keep its affairs private had
better take note. Call AT&T now and check this information out. Then put
them on notice that if in 30 days all operations have not been return to
secure U.S. quarters, you will cancel your service.

Anonymous Sender

In article < o.com>,
says...
[snip]
> Overseas for cheaper wages - $4 a day vs American Wages? While this
> business decision is and of itself is not an ethical shortcoming, going to
> Third World Countries with YOUR PERSONAL INFORMATION IN DETAIL is a
> "Security" issue for YOU. All your personal information like Social
[snip]

I hate to burst your bubble, but it's been going on for about 7 years
with the mainstream businesses across the US and other industrial
countries. Why do you think there are so many IT people out of work.


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(Remove 999 to reply to me)

Leythos

Anonymous Sender <> wrote in message news:< tacolo.com>...
> Call their customer service at 1-800-CALL ATT and if a heavily accented
> customer service representative answers, ask what city you called.

You can ask if they are in the United States. If they decline to
answer, hang up. If they answer, you then can decide whether to hang
up or continue the call.

> All your personal information ... have all been exported overseas, beyond the
> reach of U.S. Law!

Well, not really. They do have access to it, which is more nitpicking
than anything, but the data has not been exported.

> Then put
> them on notice that if in 30 days all operations have not been return to
> secure U.S. quarters, you will cancel your service.

Playing Devil's advocate, what makes you think AT&T or whomever
outsources overseas will purge your personal information after you've
closed your account? You probably know that the minute you leave them
they will bombard you with enticements (junk mail) to get you back.
If all your personal information is purged when you cancel your
account, how come they still know where you live?

And it's not just outsourcing companies, either. Earthlink did the
same thing to me, as did GTE (now Verizon).

n1pop@hotmail.com

There was a programme on UK television about overseas call centres and
they even teach the operators about UK soap programmes so that they
can appear as if they're from the UK.

Regards

nemo

On 13 Nov 2003 14:02:47 -0800, wrote:

>Anonymous Sender <> wrote in message news:< tacolo.com>...
>> Call their customer service at 1-800-CALL ATT and if a heavily accented
>> customer service representative answers, ask what city you called.
>
>You can ask if they are in the United States. If they decline to
>answer, hang up. If they answer, you then can decide whether to hang
>up or continue the call.
>
>> All your personal information ... have all been exported overseas, beyond the
>> reach of U.S. Law!
>
>Well, not really. They do have access to it, which is more nitpicking
>than anything, but the data has not been exported.
>
>> Then put
>> them on notice that if in 30 days all operations have not been return to
>> secure U.S. quarters, you will cancel your service.
>
>Playing Devil's advocate, what makes you think AT&T or whomever
>outsources overseas will purge your personal information after you've
>closed your account? You probably know that the minute you leave them
>they will bombard you with enticements (junk mail) to get you back.
>If all your personal information is purged when you cancel your
>account, how come they still know where you live?
>
>And it's not just outsourcing companies, either. Earthlink did the
>same thing to me, as did GTE (now Verizon).

nemo

On Sat, 15 Nov 2003 18:47:12 +0000, nemo <> wrote:

>There was a programme on UK television about overseas call centres and
>they even teach the operators about UK soap programmes so that they
>can appear as if they're from the UK.
>
>Regards
>
>nemo
>
>On 13 Nov 2003 14:02:47 -0800, wrote:
>
>>Anonymous Sender <> wrote in message news:< tacolo.com>...
>>> Call their customer service at 1-800-CALL ATT and if a heavily accented
>>> customer service representative answers, ask what city you called.
>>
>>You can ask if they are in the United States. If they decline to
>>answer, hang up. If they answer, you then can decide whether to hang
>>up or continue the call.
>>
>>> All your personal information ... have all been exported overseas, beyond the
>>> reach of U.S. Law!
>>
>>Well, not really. They do have access to it, which is more nitpicking
>>than anything, but the data has not been exported.
>>
>>> Then put
>>> them on notice that if in 30 days all operations have not been return to
>>> secure U.S. quarters, you will cancel your service.
>>
>>Playing Devil's advocate, what makes you think AT&T or whomever
>>outsources overseas will purge your personal information after you've
>>closed your account? You probably know that the minute you leave them
>>they will bombard you with enticements (junk mail) to get you back.
>>If all your personal information is purged when you cancel your
>>account, how come they still know where you live?
>>
>>And it's not just outsourcing companies, either. Earthlink did the
>>same thing to me, as did GTE (now Verizon).

Dell Support Service is in India.

To Reply: madballs64 (at) gmx (dot) net

Fowl

Fowl Spilled my beer when they jumped on the table and proclaimed in
<>:
> Dell Support Service is in India.

So is Computer Associates.

NOI

Thund3rstruck

On 2003-11-15, Fowl said:

> Dell Support Service is in India.

A lot of the marketing bumpf for call centres in India, states that they
have moved away from this 'US' training technique of soap-opera-training.

If anyone's unhappy with Indian call centre staff, then may I suggest you
sign up to AOL from the UK. You'll get Irish people to talk to on your phone
instead. Nothing wrong with the Irish, plenty wrong with AOL.

Regards,

Obi.

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cheque_in_the_post:

PG Tips Tea ID : 2 000148 020657

Obi-Lan

Obi-Lan <Obi-> wrote in message news:<LIednZOfu8pbLCuiRVn->...
> If anyone's unhappy with Indian call centre staff, then may I suggest you
> sign up to AOL from the UK. You'll get Irish people to talk to on your phone
> instead. Nothing wrong with the Irish, plenty wrong with AOL.

Well, except that Ireland is still overseas for me.

n1pop@hotmail.com