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06-25-2006, 02:38 PM
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#1 |
voip.co.uk Voicemail
Hello,
How on earth do you change your VM pin from the web interface? Every time I try, I'm told that the SMS number is wrong. So...... I seem to be able to only change the PIN by entering a mobile number for SMS notification. So.......... How do you then delete the SMS number? Every time I try, I'm told that the SMS number is wrong. So.......... I have entered 0 for the SMS number, which it seemed to accept, however, I am billed 10p now for every VM, even though the SMS number field is blank. Jono |
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06-25-2006, 02:55 PM
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#2 |
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Posts: n/a
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Re: voip.co.uk Voicemail
In message of Sun, 25 Jun 2006, Jono writes
>Hello, > >How on earth do you change your VM pin from the web interface? Every time I >try, I'm told that the SMS number is wrong. > >So...... > >I seem to be able to only change the PIN by entering a mobile number for SMS >notification. > >So.......... > >How do you then delete the SMS number? Every time I try, I'm told that the >SMS number is wrong. > >So.......... > >I have entered 0 for the SMS number, which it seemed to accept, however, I >am billed 10p now for every VM, even though the SMS number field is blank. > > > What was their reply to the ticket you raised? |
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06-25-2006, 04:02 PM
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#3 |
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Posts: n/a
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Re: voip.co.uk Voicemail
David Floyd pretended :
> In message of Sun, 25 Jun 2006, Jono writes >>Hello, >> >>How on earth do you change your VM pin from the web interface? Every time I >>try, I'm told that the SMS number is wrong. >> >>So...... >> >>I seem to be able to only change the PIN by entering a mobile number for SMS >>notification. >> >>So.......... >> >>How do you then delete the SMS number? Every time I try, I'm told that the >>SMS number is wrong. >> >>So.......... >> >>I have entered 0 for the SMS number, which it seemed to accept, however, I >>am billed 10p now for every VM, even though the SMS number field is blank. >> >> >> > > What was their reply to the ticket you raised? That it should be possible to change the PIN without entering an SMS number; that the SMS texts that have already been sent were sent correctly, (even though there is no number in the SMS field); that they will ensure no further SMS are sent (yet they still are) |
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06-25-2006, 04:36 PM
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#4 |
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Posts: n/a
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Re: voip.co.uk Voicemail
In message of Sun, 25 Jun 2006, Jono writes
>David Floyd pretended : >> In message of Sun, 25 Jun 2006, Jono writes >>>Hello, >>> >>>How on earth do you change your VM pin from the web interface? Every time I >>>try, I'm told that the SMS number is wrong. >>> >>>So...... >>> >>>I seem to be able to only change the PIN by entering a mobile number for SMS >>>notification. >>> >>>So.......... >>> >>>How do you then delete the SMS number? Every time I try, I'm told that the >>>SMS number is wrong. >>> >>>So.......... >>> >>>I have entered 0 for the SMS number, which it seemed to accept, however, I >>>am billed 10p now for every VM, even though the SMS number field is blank. >>> >>> >>> >> >> What was their reply to the ticket you raised? > >That it should be possible to change the PIN without entering an SMS >number; that the SMS texts that have already been sent were sent >correctly, (even though there is no number in the SMS field); that they >will ensure no further SMS are sent (yet they still are) > > Well, I think you can only keep on at them; if the problem persists then the ticket should not be closed. I changed my PIN some while back now and it worked OK; so I'm not going to risk any problems now. David |
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06-25-2006, 08:13 PM
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#5 |
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Posts: n/a
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Re: voip.co.uk Voicemail
David Floyd explained on 25/06/2006 :
> In message of Sun, 25 Jun 2006, Jono writes >>David Floyd pretended : >>> In message of Sun, 25 Jun 2006, Jono writes >>>>Hello, >>>> >>>>How on earth do you change your VM pin from the web interface? Every time >>>> I >>>>try, I'm told that the SMS number is wrong. >>>> >>>>So...... >>>> >>>>I seem to be able to only change the PIN by entering a mobile number for >>>> SMS >>>>notification. >>>> >>>>So.......... >>>> >>>>How do you then delete the SMS number? Every time I try, I'm told that the >>>>SMS number is wrong. >>>> >>>>So.......... >>>> >>>>I have entered 0 for the SMS number, which it seemed to accept, however, I >>>>am billed 10p now for every VM, even though the SMS number field is blank. >>>> >>>> >>>> >>> >>> What was their reply to the ticket you raised? >> >>That it should be possible to change the PIN without entering an SMS number; >> that the SMS texts that have already been sent were sent correctly, (even >> though there is no number in the SMS field); that they will ensure no >> further SMS are sent (yet they still are) >> >> > > Well, I think you can only keep on at them; if the problem persists then the > ticket should not be closed. > > I changed my PIN some while back now and it worked OK; so I'm not going to > risk any problems now. > > David They've very quickly refunded the erroneous SMS charges. Very impressed. |
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