Velocity Reviews - Computer Hardware Reviews

Velocity Reviews > Newsgroups > Computing > UK VOIP > voip.co.uk Voicemail

Reply
Thread Tools

voip.co.uk Voicemail

 
 
Jono
Guest
Posts: n/a
 
      06-25-2006
Hello,

How on earth do you change your VM pin from the web interface? Every time I
try, I'm told that the SMS number is wrong.

So......

I seem to be able to only change the PIN by entering a mobile number for SMS
notification.

So..........

How do you then delete the SMS number? Every time I try, I'm told that the
SMS number is wrong.

So..........

I have entered 0 for the SMS number, which it seemed to accept, however, I
am billed 10p now for every VM, even though the SMS number field is blank.



 
Reply With Quote
 
 
 
 
David Floyd
Guest
Posts: n/a
 
      06-25-2006
In message of Sun, 25 Jun 2006, Jono writes
>Hello,
>
>How on earth do you change your VM pin from the web interface? Every time I
>try, I'm told that the SMS number is wrong.
>
>So......
>
>I seem to be able to only change the PIN by entering a mobile number for SMS
>notification.
>
>So..........
>
>How do you then delete the SMS number? Every time I try, I'm told that the
>SMS number is wrong.
>
>So..........
>
>I have entered 0 for the SMS number, which it seemed to accept, however, I
>am billed 10p now for every VM, even though the SMS number field is blank.
>
>
>


What was their reply to the ticket you raised?
 
Reply With Quote
 
 
 
 
Jono
Guest
Posts: n/a
 
      06-25-2006
David Floyd pretended :
> In message of Sun, 25 Jun 2006, Jono writes
>>Hello,
>>
>>How on earth do you change your VM pin from the web interface? Every time I
>>try, I'm told that the SMS number is wrong.
>>
>>So......
>>
>>I seem to be able to only change the PIN by entering a mobile number for SMS
>>notification.
>>
>>So..........
>>
>>How do you then delete the SMS number? Every time I try, I'm told that the
>>SMS number is wrong.
>>
>>So..........
>>
>>I have entered 0 for the SMS number, which it seemed to accept, however, I
>>am billed 10p now for every VM, even though the SMS number field is blank.
>>
>>
>>

>
> What was their reply to the ticket you raised?


That it should be possible to change the PIN without entering an SMS
number; that the SMS texts that have already been sent were sent
correctly, (even though there is no number in the SMS field); that they
will ensure no further SMS are sent (yet they still are)


 
Reply With Quote
 
David Floyd
Guest
Posts: n/a
 
      06-25-2006
In message of Sun, 25 Jun 2006, Jono writes
>David Floyd pretended :
>> In message of Sun, 25 Jun 2006, Jono writes
>>>Hello,
>>>
>>>How on earth do you change your VM pin from the web interface? Every time I
>>>try, I'm told that the SMS number is wrong.
>>>
>>>So......
>>>
>>>I seem to be able to only change the PIN by entering a mobile number for SMS
>>>notification.
>>>
>>>So..........
>>>
>>>How do you then delete the SMS number? Every time I try, I'm told that the
>>>SMS number is wrong.
>>>
>>>So..........
>>>
>>>I have entered 0 for the SMS number, which it seemed to accept, however, I
>>>am billed 10p now for every VM, even though the SMS number field is blank.
>>>
>>>
>>>

>>
>> What was their reply to the ticket you raised?

>
>That it should be possible to change the PIN without entering an SMS
>number; that the SMS texts that have already been sent were sent
>correctly, (even though there is no number in the SMS field); that they
>will ensure no further SMS are sent (yet they still are)
>
>


Well, I think you can only keep on at them; if the problem persists then
the ticket should not be closed.

I changed my PIN some while back now and it worked OK; so I'm not going
to risk any problems now.

David
 
Reply With Quote
 
Jono
Guest
Posts: n/a
 
      06-25-2006
David Floyd explained on 25/06/2006 :
> In message of Sun, 25 Jun 2006, Jono writes
>>David Floyd pretended :
>>> In message of Sun, 25 Jun 2006, Jono writes
>>>>Hello,
>>>>
>>>>How on earth do you change your VM pin from the web interface? Every time
>>>> I
>>>>try, I'm told that the SMS number is wrong.
>>>>
>>>>So......
>>>>
>>>>I seem to be able to only change the PIN by entering a mobile number for
>>>> SMS
>>>>notification.
>>>>
>>>>So..........
>>>>
>>>>How do you then delete the SMS number? Every time I try, I'm told that the
>>>>SMS number is wrong.
>>>>
>>>>So..........
>>>>
>>>>I have entered 0 for the SMS number, which it seemed to accept, however, I
>>>>am billed 10p now for every VM, even though the SMS number field is blank.
>>>>
>>>>
>>>>
>>>
>>> What was their reply to the ticket you raised?

>>
>>That it should be possible to change the PIN without entering an SMS number;
>> that the SMS texts that have already been sent were sent correctly, (even
>> though there is no number in the SMS field); that they will ensure no
>> further SMS are sent (yet they still are)
>>
>>

>
> Well, I think you can only keep on at them; if the problem persists then the
> ticket should not be closed.
>
> I changed my PIN some while back now and it worked OK; so I'm not going to
> risk any problems now.
>
> David


They've very quickly refunded the erroneous SMS charges. Very
impressed.


 
Reply With Quote
 
 
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Accessing T-mobile voicemail (in the UK) anthonyberet Computer Support 3 04-27-2008 10:24 AM
voicemail problem laurie_jlee@yahoo.com Cisco 0 03-14-2006 03:58 PM
Creating a phone number to go directly to voicemail James Cisco 0 01-20-2005 08:36 PM
j2-like voicemail/fax: how to implement? Guan Yang Cisco 4 01-23-2004 10:49 PM
yahoo voicemail alerts, anyone else not receiving? snappy Computer Support 0 01-05-2004 08:07 PM



Advertisments