SPA-3000 & PSTN dial out problem

Have a Linksys SPA-3000

Line one to VoIP provider works ok

PSTN line set to VoIP provider 2 and can dial out calls ok

SPA-3000 is also plugged into the PSTN and can receive calls OK and rings
through to Line 1

The problem comes when I try and dial out on the PSTN which gets a tone
similar to number unobtainable.

Here is the dial plan

(*xx|#xx|44xx.<:@gw1>|<#0,<:@gw0>|<#1,:>xx.<:@gw1> |[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxx.|xxxxxxxxxx.)

Any ideas at to what might be the cause of this gratefully received as I
haven't a clue.

Lansbury

On Sun, 18 Jun 2006 10:26:12 +0100, Lansbury <>
wrote:

>Have a Linksys SPA-3000
>
>Line one to VoIP provider works ok
>
>PSTN line set to VoIP provider 2 and can dial out calls ok
>
>SPA-3000 is also plugged into the PSTN and can receive calls OK and rings
>through to Line 1
>
>The problem comes when I try and dial out on the PSTN which gets a tone
>similar to number unobtainable.
>
>Here is the dial plan
>
>(*xx|#xx|44xx.<:@gw1>|<#0,<:@gw0>|<#1,:>xx.<:@gw1 >|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxx.|xxxxxxxxxx.)
>
>Any ideas at to what might be the cause of this gratefully received as I
>haven't a clue.
I have a '3000 but I don't have a PSTN line connected. What I can tell
you is that if you dial into a gateway you will get a tone exactly as
you describe - it is a dial tone - so just dial and see what happens.
I assume you have something in your dial plan like:-
<#0,:>xx.<@gw0>
where you would dial #0 to access the PSTN line.
Remove 'no_spam_' from email address.

In message of Sun, 18 Jun 2006, Lansbury writes
>Have a Linksys SPA-3000
>
>Line one to VoIP provider works ok
>
>PSTN line set to VoIP provider 2 and can dial out calls ok
>
>SPA-3000 is also plugged into the PSTN and can receive calls OK and rings
>through to Line 1
>
>The problem comes when I try and dial out on the PSTN which gets a tone
>similar to number unobtainable.
>
>Here is the dial plan
>
>(*xx|#xx|44xx.<:@gw1>|<#0,<:@gw0>|<#1,:>xx.<:@gw1 >|[3469]11|0|00|[2-9]xx
>xxxx|1xxx[2-9]xxxxxx.|xxxxxxxxxx.)
>
>Any ideas at to what might be the cause of this gratefully received as I
>haven't a clue.
>

You need to set 'dial tones' and 'ring tones' for the UK in the Regional
Tab, search Voxilla for help on UK Regional settings - there's some good
advice there.

David

on 18/06/2006, David Floyd supposed :
> In message of Sun, 18 Jun 2006, Lansbury writes
>>Have a Linksys SPA-3000
>>
>>Line one to VoIP provider works ok
>>
>>PSTN line set to VoIP provider 2 and can dial out calls ok
>>
>>SPA-3000 is also plugged into the PSTN and can receive calls OK and rings
>>through to Line 1
>>
>>The problem comes when I try and dial out on the PSTN which gets a tone
>>similar to number unobtainable.
>>
>>Here is the dial plan
>>
>>(*xx|#xx|44xx.<:@gw1>|<#0,<:@gw0>|<#1,:>xx.<:@gw 1>|[3469]11|0|00|[2-9]xx
>>xxxx|1xxx[2-9]xxxxxx.|xxxxxxxxxx.)
>>
>>Any ideas at to what might be the cause of this gratefully received as I
>>haven't a clue.
>>
>
> You need to set 'dial tones' and 'ring tones' for the UK in the Regional Tab,
> search Voxilla for help on UK Regional settings - there's some good advice
> there.
>
> David

It's <#0,<:@gw0> which I think is causing the OP's issue. Dialling #0
before a PSTN number will produce a second dialling tone which sounds
very much like number unobtainable.

As you suggested, I'm sure there is a setting to tweak to make the
second dialling tone sound more like a dialling tone.

I would also be tempted to take out #xx.....what does this get used
for? Won't it clash with <#0,<:@gw0>?...........I'm no expert,
though.....

On Sun, 18 Jun 2006 12:30:20 +0100, David Floyd <> wrote:

>You need to set 'dial tones' and 'ring tones' for the UK in the Regional
>Tab, search Voxilla for help on UK Regional settings - there's some good
>advice there.

Sorry I may have not described the problem accurately now I see the helpful
information given here.

As Juno suggested I have removed *xx, this was speed dial setting used by one
of my VoIP providers. Now as soon as I dial #0 I get the second dial tone,
however when I dial a test number, my mobile phone, at the end I am still
getting the sound similar to unobtainable and my mobile doesn't ring.

I will go back to Voxilla and read up on the UK settings, I searched there so
far only to see if the problem had already been discussed.

After serious thinking Lansbury wrote :
> On Sun, 18 Jun 2006 12:30:20 +0100, David Floyd <> wrote:
>
>> You need to set 'dial tones' and 'ring tones' for the UK in the Regional
>> Tab, search Voxilla for help on UK Regional settings - there's some good
>> advice there.
>
> Sorry I may have not described the problem accurately now I see the helpful
> information given here.
>
> As Juno suggested I have removed *xx, this was speed dial setting used by one
> of my VoIP providers. Now as soon as I dial #0 I get the second dial tone,
> however when I dial a test number, my mobile phone, at the end I am still
> getting the sound similar to unobtainable and my mobile doesn't ring.
>
> I will go back to Voxilla and read up on the UK settings, I searched there so
> far only to see if the problem had already been discussed.

Hi Lansbury,

Consider <http://www.sipura.com/Documents/faq0.htm#syslog> - it would
be interesting to discover what your SPA is actually dialling.

What does the info page reveal on the spa web interface?

On Sun, 18 Jun 2006 10:26:12 +0100, Lansbury <>
wrote:

>Have a Linksys SPA-3000
>
>Line one to VoIP provider works ok
>
>PSTN line set to VoIP provider 2 and can dial out calls ok
>
>SPA-3000 is also plugged into the PSTN and can receive calls OK and rings
>through to Line 1
>
>The problem comes when I try and dial out on the PSTN which gets a tone
>similar to number unobtainable.
>
>Here is the dial plan
>
>(*xx|#xx|44xx.<:@gw1>|<#0,<:@gw0>|<#1,:>xx.<:@gw1 >|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxx.|xxxxxxxxxx.)
>
>Any ideas at to what might be the cause of this gratefully received as I
>haven't a clue.
I didn't check out your dial plan earlier.
You have an opening bracket and haven't included a corresponding
closing bracket. Further you haven't allowed for any number to be
dialled.
i.e. <#0,<:@gw0>
change this to
<#0,:>xx.<:@gw0>
This will access the gateway when you dial
#0
You'll hear a tone, then dial your PSTN number.
More on dial plans on
http://www.leafcom.co.uk


Remove 'no_spam_' from email address.

On Sun, 18 Jun 2006 12:31:56 GMT, Jono
<> wrote:

>Consider <http://www.sipura.com/Documents/faq0.htm#syslog> - it would
>be interesting to discover what your SPA is actually dialling.
>
>What does the info page reveal on the spa web interface?

it shows , 0772xxxxxxx note the comma and the space are shown before the
number on the info page
--
Lansbury
www.uk-air.net
FAQs for the alt.travel.uk.air newsgroup

On Sun, 18 Jun 2006 13:08:13 GMT, Brian A <> wrote:

>I didn't check out your dial plan earlier.
>You have an opening bracket and haven't included a corresponding
>closing bracket. Further you haven't allowed for any number to be
>dialled.
>i.e. <#0,<:@gw0>
>change this to
><#0,:>xx.<:@gw0>
>This will access the gateway when you dial
>#0
>You'll hear a tone, then dial your PSTN number.
>More on dial plans on
>http://www.leafcom.co.uk

Cheers unfortunately it makes no difference. get the dial tone and then after
number dialled what sounds like the unobtainable signal (rapid single tone)
--
Lansbury
www.uk-air.net
FAQs for the alt.travel.uk.air newsgroup

In message of Mon, 19 Jun 2006, Lansbury writes
>On Sun, 18 Jun 2006 13:08:13 GMT, Brian A <> wrote:
>
>>I didn't check out your dial plan earlier.
>>You have an opening bracket and haven't included a corresponding
>>closing bracket. Further you haven't allowed for any number to be
>>dialled.
>>i.e. <#0,<:@gw0>
>>change this to
>><#0,:>xx.<:@gw0>
>>This will access the gateway when you dial
>>#0
>>You'll hear a tone, then dial your PSTN number.
>>More on dial plans on
>>http://www.leafcom.co.uk
>
>Cheers unfortunately it makes no difference. get the dial tone and then after
>number dialled what sounds like the unobtainable signal (rapid single tone)

Have you got something like 420@-19,520@-19;10(*/0/1+2) as your dial
tone in Regional Settings?

David