voip cheap question

I have just updated my voip cheap account with the latest software and I
find I have 12 days left before my balance runs out. On checking the ways to
pay it states if I update using a text message my new credit lasts for 120
days. I have just uppdated by text and the account has been updated with the
old outstanding balance plus the new credit ** However it states that I only
have 60 days to use the total balance not 120 days ?.. Any idea if error or
they have changed the expiry time on credit via text.

ted_radioham

ted_radioham wrote:
> I have just updated my voip cheap account with the latest software and I
> find I have 12 days left before my balance runs out. On checking the ways to
> pay it states if I update using a text message my new credit lasts for 120
> days. I have just uppdated by text and the account has been updated with the
> old outstanding balance plus the new credit ** However it states that I only
> have 60 days to use the total balance not 120 days ?.. Any idea if error or
> they have changed the expiry time on credit via text.
>
>

I had the same thing happen to me a couple of weeks ago. I thought
topping up by text message was the best option as it was advertised as
only £5 for 120 days. I raised a query with them on their website help
page, but they haven't bothered to reply and obviously still haven't
updated their website. Last time I give them any more of my money.
Max

thanks Max, I have never got a reply from them in the past over other
issues.

ted_radioham wrote:
> thanks Max, I have never got a reply from them in the past over other
> issues.

Then I won't bother to complain ... I'm well past my 120 days using
another Betamax service and credit is still valid and I'm still
calling.

Yep - you really can't trust these people to keep their word

Stuart