«

I've been stuck in their hold queue for hours. I have tried on many days.
Is there a real customer support number? or must you always call their
tech support lines, which want to fix the problem.
Then after a half hour of arguing (always polite) they transfer
the call to 'customer service" which never answers and is only
open 9 to 6 Pacific time. (Not even clear if it is US Pacific time
or some other country).


--
Pat

In message <d4c6n3-> Pat Farrell
<> wrote:

>I've been stuck in their hold queue for hours. I have tried on many days.
>Is there a real customer support number? or must you always call their
>tech support lines, which want to fix the problem.
>Then after a half hour of arguing (always polite) they transfer
>the call to 'customer service" which never answers and is only
>open 9 to 6 Pacific time. (Not even clear if it is US Pacific time
>or some other country).

You have to phone -- Although if you fax the request, with a signature,
then perform a charge back if they attempt to charge your credit card
again, they'll eventually terminate you for non-payment.

--
1989 - The movie "Batman," notches $100 million in 10 days,
proving once and for all that the public can't get enough
of men in tights.

Pat Farrell <> wrote:
>I've been stuck in their hold queue for hours. I have tried on many days.

Can't you just tell your credit card company to deny the charge?

I think you have to change your name, move, leave all your friends behind
and live in fear that someday they *will* find you. Much like what happens
when you subscribe just once to the LA Times... they keep at you, relentless
lot they are, until you renew. Or die. And even the latter won't guarantee
that crypt delivery won't continue...





"Pat Farrell" <> wrote in message
news:d4c6n3-...
> I've been stuck in their hold queue for hours. I have tried on many days.
> Is there a real customer support number? or must you always call their
> tech support lines, which want to fix the problem.
> Then after a half hour of arguing (always polite) they transfer
> the call to 'customer service" which never answers and is only
> open 9 to 6 Pacific time. (Not even clear if it is US Pacific time
> or some other country).
>
>
> --
> Pat
>
>

On 2006-06-27, Pat Farrell <> wrote:
> I've been stuck in their hold queue for hours. I have tried on many days.
> Is there a real customer support number? or must you always call their
> tech support lines, which want to fix the problem.
> Then after a half hour of arguing (always polite) they transfer
> the call to 'customer service" which never answers and is only
> open 9 to 6 Pacific time. (Not even clear if it is US Pacific time
> or some other country).
>
>

Good luck with this. I switched to TWC's Digital Phone from Vonage
in early February and I'm still getting billed from them. Time Warner
reimburses me every time but it's getting a little old.

Jim

On Wed, 28 Jun 2006 01:23:56 +0000, Jim Holcomb wrote:

> On 2006-06-27, Pat Farrell <> wrote:
>> I've been stuck in their hold queue for hours. I have tried on many
>> days. Is there a real customer support number? or must you always call
>> their tech support lines, which want to fix the problem. Then after a
>> half hour of arguing (always polite) they transfer the call to 'customer
>> service" which never answers and is only open 9 to 6 Pacific time. (Not
>> even clear if it is US Pacific time or some other country).
>>
>>
>>
> Good luck with this. I switched to TWC's Digital Phone from Vonage in
> early February and I'm still getting billed from them. Time Warner
> reimburses me every time but it's getting a little old.
>
> Jim

Send a note to Vonage and copy the SEC. Maybe that will get their
attention since they are probably booking revenue improperly and
overstating subscriber counts.


--
Joe Chisolm
Marble Falls, TX

Joe Chisolm <> writes:
>On Wed, 28 Jun 2006 01:23:56 +0000, Jim Holcomb wrote:
>
>> On 2006-06-27, Pat Farrell <> wrote:
>>> I've been stuck in their hold queue for hours. I have tried on many
>>> days. Is there a real customer support number? or must you always call
>>> their tech support lines, which want to fix the problem. Then after a
>>> half hour of arguing (always polite) they transfer the call to 'customer
>>> service" which never answers and is only open 9 to 6 Pacific time. (Not
>>> even clear if it is US Pacific time or some other country).
>>>
>> Good luck with this. I switched to TWC's Digital Phone from Vonage in
>> early February and I'm still getting billed from them. Time Warner
>> reimburses me every time but it's getting a little old.
>
>Send a note to Vonage and copy the SEC. Maybe that will get their
>attention since they are probably booking revenue improperly and
>overstating subscriber counts.

I would do the following:

1. Send certified, return-receipt letter stating cancellation;
2. Send copy of said letter to State Attorney general and state Commerce
Commission and Consumer protection office with details of atttempts to
cancel;
3. Take copies of all of the above to my bank (or credit card comnpany)
with demand to deny any/all charges from said company;

If your bank pays any demand notice from them, go after your bank. Your
credit card company should be more responsive - just request a chargeback
as well.

I haven't tried to cancel Vonage, but I did have to deal with another slime
company who refused to stop billing me despite 3 clear statements to cancel.

-Stephen
--
Space Age Cybernomad Stephen Adams
(remove SPAM to reply)

Pat Farrell wrote:

> I've been stuck in their hold queue for hours. I have tried on many days.
> Is there a real customer support number? or must you always call their
> tech support lines, which want to fix the problem.
> Then after a half hour of arguing (always polite) they transfer
> the call to 'customer service" which never answers and is only
> open 9 to 6 Pacific time. (Not even clear if it is US Pacific time
> or some other country).
>
>

Vonage has fast become a company with very poor customer service.
Probably because they outsource to India. Anyway here is the phone
number to the executive help team for Vonage. Hopefully they can help
you cancel. I'll be canceling very soon myself. I will also be canceling
my credit card because I have read of numerous people having fraudulent
charges placed on their cards after trying to cancel Vonage.
1-888-580-4020. Good luck

Bob

Stephen Adams wrote:
> Joe Chisolm <> writes:
>
>>On Wed, 28 Jun 2006 01:23:56 +0000, Jim Holcomb wrote:
>>
>>
>>>On 2006-06-27, Pat Farrell <> wrote:
>>>
>>>>I've been stuck in their hold queue for hours. I have tried on many
>>>>days. Is there a real customer support number? or must you always call
>>>>their tech support lines, which want to fix the problem. Then after a
>>>>half hour of arguing (always polite) they transfer the call to 'customer
>>>>service" which never answers and is only open 9 to 6 Pacific time. (Not
>>>>even clear if it is US Pacific time or some other country).
>>>>
>>>
>>>Good luck with this. I switched to TWC's Digital Phone from Vonage in
>>>early February and I'm still getting billed from them. Time Warner
>>>reimburses me every time but it's getting a little old.
>>
>>Send a note to Vonage and copy the SEC. Maybe that will get their
>>attention since they are probably booking revenue improperly and
>>overstating subscriber counts.
>
>
> I would do the following:
>
> 1. Send certified, return-receipt letter stating cancellation;
> 2. Send copy of said letter to State Attorney general and state Commerce
> Commission and Consumer protection office with details of atttempts to
> cancel;
> 3. Take copies of all of the above to my bank (or credit card comnpany)
> with demand to deny any/all charges from said company;
>
> If your bank pays any demand notice from them, go after your bank. Your
> credit card company should be more responsive - just request a chargeback
> as well.
>
> I haven't tried to cancel Vonage, but I did have to deal with another slime
> company who refused to stop billing me despite 3 clear statements to cancel.
>
> -Stephen

All of the above are just dandy, but with the new rules about who is
authorized to make changes in your account, they cannot accept certified
mail to do it!

Best way I have found is to call your new phone company, have them
initiate a conference call to the old one and get it all fixed up.
But even that backfired in my case!

Rick Merrill <> writes:
>Stephen Adams wrote:
>> Joe Chisolm <> writes:
>>>On Wed, 28 Jun 2006 01:23:56 +0000, Jim Holcomb wrote:
>>>>On 2006-06-27, Pat Farrell <> wrote:
>>>>
>> I would do the following:
>>
>> 1. Send certified, return-receipt letter stating cancellation;
>> 2. Send copy of said letter to State Attorney general and state Commerce
>> Commission and Consumer protection office with details of atttempts to
>> cancel;
>> 3. Take copies of all of the above to my bank (or credit card comnpany)
>> with demand to deny any/all charges from said company;
>>
>> If your bank pays any demand notice from them, go after your bank. Your
>> credit card company should be more responsive - just request a chargeback
>> as well.
>>
>> I haven't tried to cancel Vonage, but I did have to deal with another slime
>> company who refused to stop billing me despite 3 clear statements to cancel.
>>
>All of the above are just dandy, but with the new rules about who is
>authorized to make changes in your account, they cannot accept certified
>mail to do it!

Except that I now have proof that I did try to cancel (documented in
the letter), proof that they KNOW I want to cancel and thus they are
committing fraud when they try to charge me.

The point of the letter is to setup the legal case, and to give the
State Attorney General, the State Commerce Comission and the State
Consumer Protection Office the proof they need that you made every
good faith effort to cancel.

And the you simply stop paying them. They can come after you all you
want, and you can prove to any legal authority and any credit bureau
that you canceled. If they report you to TRW, Trans Union or one of
the other Credit Reporting Agencies because they billed you after they
cancel, you can nail them under Federal Law, no matter what their
supposed contract with you says about disputes.

>Best way I have found is to call your new phone company, have them
>initiate a conference call to the old one and get it all fixed up.
>But even that backfired in my case!

If it were me, I'd switch the billing to a credit card if it wasn't
already there, wait one billing cycle, then report the card lost.
The credit card company will reject any future charges on that card
number/expiration date combo.

And I'd do the above stuff, too. Let them try to come after me. They
won't get anywhere, and if they try, they'll be in violation of several
Federal laws...

-Stephen
--
Space Age Cybernomad Stephen Adams
(remove SPAM to reply)