beware of VONAGE! Don't sign up! I whish someone had warned me...

I just ordered Vonage and I reeeeeally whish I hadn't done that.
Suddenly, I am having problems with internet and I've had the same
internet service for whole two years with no problems at all. I talked
to two inarticulate women in India who tried to help but couldn't. I
spent 40 minutes talking to them and another 40 minutes waiting on hold
to talk to someone else.

At this point, I'm just trying to cancel it, which is NOT EASY to say
the least.

I whish I read the 28 PAGES OF COMPLAINTS AGAINST vonage on
www.consumeraffairs.com (I never would have ordered this stupid
service.)

Don't do it!

Tell others about it!

I whish someone had warned me!

big D

big D wrote:
> I just ordered Vonage and I reeeeeally whish I hadn't done that.
> At this point, I'm just trying to cancel it, which is NOT EASY

Hopefully you are within a free trial period, 'cause I have read that
there is a termination fee in the neighborhood of $130.

Read up on CallVantage (AT&T) or VoiceWing (Verizon).

Lena

You may wish to investigate the Vonage VoIP Forum:

http://www.vonage-forum.com/forum1.html

Hope this helps.

Brad Reese
BradReese.Com - Cisco Network Engineer Directory
http://www.bradreese.com/network-engineer-directory.htm
1293 Hendersonville Road, Suite 17
Asheville, North Carolina USA 28803
USA & Canada: 877-549-2680
International: 828-277-7272
Fax: 775-254-3558
AIM: R2MGrant
Website: http://www.bradreese.com/contact-us.htm

"big D" <> wrote in message
news: ups.com...
>I just ordered Vonage and I reeeeeally whish I hadn't done that.
> Suddenly, I am having problems with internet and I've had the same
> internet service for whole two years with no problems at all. I talked
> to two inarticulate women in India who tried to help but couldn't. I
> spent 40 minutes talking to them and another 40 minutes waiting on hold
> to talk to someone else.
>
> At this point, I'm just trying to cancel it, which is NOT EASY to say
> the least.
>
> I whish I read the 28 PAGES OF COMPLAINTS AGAINST vonage on
> www.consumeraffairs.com (I never would have ordered this stupid
> service.)
>
> Don't do it!
>
> Tell others about it!
>
> I whish someone had warned me!
>

Published reports this year have disclosed that 25% of Vonage's customers
leave them each year. Vonage has not made a single cent in profit since its
inception. Vonage has to replace the 25% of their customers that leave,
just to remain at the same number of customers (running in place).

I got turned off by the call centre in *India* as well.

I went with Zingotel instead. Snazzy website, free equipment for a
30-day trial, and they support Canadian customers to boot.

I signed up right away.

-Pat

big D wrote:
> I just ordered Vonage and I reeeeeally whish I hadn't done that.
> Suddenly, I am having problems with internet and I've had the same
> internet service for whole two years with no problems at all. I talked
> to two inarticulate women in India who tried to help but couldn't. I
> spent 40 minutes talking to them and another 40 minutes waiting on hold
> to talk to someone else.
>
> At this point, I'm just trying to cancel it, which is NOT EASY to say
> the least.
>
> I whish I read the 28 PAGES OF COMPLAINTS AGAINST vonage on
> www.consumeraffairs.com (I never would have ordered this stupid
> service.)
>
> Don't do it!
>
> Tell others about it!
>
> I whish someone had warned me!
>
>

> Suddenly, I am having problems with internet and I've had the same
> internet service for whole two years with no problems at all. I talked

Sorry, but signing up to a VOIP service cannot affect your internet service,
as bad as everybody makes them out to be (i havent used them) its simply
impossible to make your internet service have problems, unless your router
cannot handle it (which is a router problem, not a VOIP problem), or they
are flooding your network line with traffic (not likely).

lab wrote:
>>Suddenly, I am having problems with internet and I've had the same
>>internet service for whole two years with no problems at all. I talked
>
>
> Sorry, but signing up to a VOIP service cannot affect your internet service,
> as bad as everybody makes them out to be (i havent used them) its simply
> impossible to make your internet service have problems, unless your router
> cannot handle it (which is a router problem, not a VOIP problem), or they
> are flooding your network line with traffic (not likely).

Actually, Vonage has many phone adapters that double as a router and are
placed IN FRONT OF a regular broadband router. So if they have QoS
settings or other funky routes set up, it could potentially cause an
issue. Not to mention the possibility of double-NAT on same subnet if
his equipment matches theirs.

Brandonb <> writes:

>lab wrote:
>>>Suddenly, I am having problems with internet and I've had the same
>>>internet service for whole two years with no problems at all. I talked
>>
>>
>> Sorry, but signing up to a VOIP service cannot affect your internet service,
>> as bad as everybody makes them out to be (i havent used them) its simply
>> impossible to make your internet service have problems, unless your router
>> cannot handle it (which is a router problem, not a VOIP problem), or they
>> are flooding your network line with traffic (not likely).
>
>Actually, Vonage has many phone adapters that double as a router and are
>placed IN FRONT OF a regular broadband router. So if they have QoS
>settings or other funky routes set up, it could potentially cause an
>issue. Not to mention the possibility of double-NAT on same subnet if
>his equipment matches theirs.

Not the OP, but...

This is why my Vonage router sits *inside* my broadband router, and has
all of it's router features effectively disabled. I tried to get them
to send me a plain old VOIP adapter (ie not a router), but they refused,
insisting that I needed their router, even though I knew better. I
should have known then what a pain in the butt their service would be.

-Stephen
--
Space Age Cybernomad Stephen Adams
(remove SPAM to reply)

In article <e6knmd$83u$>,
says...


> Actually, Vonage has many phone adapters that double as a router and are
> placed IN FRONT OF a regular broadband router.

Can be, but don't have to be, in front of the router. Mine are both
behind routers (actually, the one at the office is three hops in from my
broadband connection) and they work just fine that way.

--
is Joshua Putnam
<http://www.phred.org/~josh/>
Braze your own bicycle frames. See
<http://www.phred.org/~josh/build/build.html>