TOO chatty clerk: How would you handle this?

Hi folks,

Someone here once said I was the only person who had anything good to
say about Blockbuster service. Now it's time for the bad:

Yesterday, my wife, daughter and I go to a BB near the house here in
Houston. We find a movie using our free DVD coupon (I'm an online
subscriber).

Ok, we go up and a really friendly guy waits on us, looks at the movie
and starts talking about it. He's telling us details I don't want to
know about for about 10 seconds until I said that's enough don't give
it away! He said he wasn't giving anything away. But obviously he
was. He told me two things about the movie that I would have only
known by watching the movie. I still believe the magic of movies is
losing yourself the journey you take from the beginning of a good
movie.

I didn't get upset while I was there, probably because he really was
well-meaning, and I didn't want to get upset in front of my daughter,
but it makes me wonder about the people they hire.

Don't they have a policy that says they shouldn't say anything about a
movie to someone until and unless the customer asks? Do you think it
would help to contact their customer service/manager of store, etc?
Anyone run into this? I've noticed there's no email capability to
this specific store from the BB web site.

It's no wonder people rent online. If I want info, I'll read about it
or watch a trailer.

Rick

Rick

"Rick" <> wrote in message
news:...
> Hi folks,
>
> Someone here once said I was the only person who had anything good to
> say about Blockbuster service. Now it's time for the bad:
>
> Yesterday, my wife, daughter and I go to a BB near the house here in
> Houston. We find a movie using our free DVD coupon (I'm an online
> subscriber).
>
> Ok, we go up and a really friendly guy waits on us, looks at the movie
> and starts talking about it. He's telling us details I don't want to
> know about for about 10 seconds until I said that's enough don't give
> it away! He said he wasn't giving anything away. But obviously he
> was. He told me two things about the movie that I would have only
> known by watching the movie. I still believe the magic of movies is
> losing yourself the journey you take from the beginning of a good
> movie.
>
> I didn't get upset while I was there, probably because he really was
> well-meaning, and I didn't want to get upset in front of my daughter,
> but it makes me wonder about the people they hire.
>
> Don't they have a policy that says they shouldn't say anything about a
> movie to someone until and unless the customer asks? Do you think it
> would help to contact their customer service/manager of store, etc?
> Anyone run into this? I've noticed there's no email capability to
> this specific store from the BB web site.
>
> It's no wonder people rent online. If I want info, I'll read about it
> or watch a trailer.
>
> Rick

If this is the most important and troublesome thing in your life, I wish you
well.

Alpha

"Rick" <> wrote in message
news:...
> Hi folks,
>
> Someone here once said I was the only person who had anything good to
> say about Blockbuster service. Now it's time for the bad:
>
> Yesterday, my wife, daughter and I go to a BB near the house here in
> Houston. We find a movie using our free DVD coupon (I'm an online
> subscriber).
>
> Ok, we go up and a really friendly guy waits on us, looks at the movie
> and starts talking about it. He's telling us details I don't want to
> know about for about 10 seconds until I said that's enough don't give
> it away! He said he wasn't giving anything away. But obviously he
> was. He told me two things about the movie that I would have only
> known by watching the movie. I still believe the magic of movies is
> losing yourself the journey you take from the beginning of a good
> movie.
>
> I didn't get upset while I was there, probably because he really was
> well-meaning, and I didn't want to get upset in front of my daughter,
> but it makes me wonder about the people they hire.
>
> Don't they have a policy that says they shouldn't say anything about a
> movie to someone until and unless the customer asks? Do you think it
> would help to contact their customer service/manager of store, etc?
> Anyone run into this? I've noticed there's no email capability to
> this specific store from the BB web site.
>
> It's no wonder people rent online. If I want info, I'll read about it
> or watch a trailer.
>
> Rick

Which movie did you get? What did he tell you about the film that you would
rather not have heard?

---
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Ollie T

No video store has a policy against talking to the customer about a movie.
This guy was probably being friendly and telling you things that he enjoyed
about the movie. I have seen worse. Like the guy that worked at our local
multi-plex who was complaining to openning night crowds about the ending of
the Sixth Sense and telling them the ending.

AceoHearts

AceoHearts

On Mon, 30 Jan 2006 18:53:22 -0800, "Alpha" <> wrote:

>
>
>If this is the most important and troublesome thing in your life, I wish you
>well.
>

Oh, it is. Nothing's more important than this. Thanks for the post
and the insightful comment.

Rick

On Tue, 31 Jan 2006 08:55:38 GMT, "Ollie T" <> wrote:

>
>"Rick" <> wrote in message
>news:.. .
>> Hi folks,
>>
>> Someone here once said I was the only person who had anything good to
>> say about Blockbuster service. Now it's time for the bad:
>>
>> Yesterday, my wife, daughter and I go to a BB near the house here in
>> Houston. We find a movie using our free DVD coupon (I'm an online
>> subscriber).
>>
>> Ok, we go up and a really friendly guy waits on us, looks at the movie
>> and starts talking about it. He's telling us details I don't want to
>> know about for about 10 seconds until I said that's enough don't give
>> it away! He said he wasn't giving anything away. But obviously he
>> was. He told me two things about the movie that I would have only
>> known by watching the movie. I still believe the magic of movies is
>> losing yourself the journey you take from the beginning of a good
>> movie.
>>
>> I didn't get upset while I was there, probably because he really was
>> well-meaning, and I didn't want to get upset in front of my daughter,
>> but it makes me wonder about the people they hire.
>>
>> Don't they have a policy that says they shouldn't say anything about a
>> movie to someone until and unless the customer asks? Do you think it
>> would help to contact their customer service/manager of store, etc?
>> Anyone run into this? I've noticed there's no email capability to
>> this specific store from the BB web site.
>>
>> It's no wonder people rent online. If I want info, I'll read about it
>> or watch a trailer.
>>
>> Rick
>
>Which movie did you get? What did he tell you about the film that you would
>rather not have heard?
>
>---

No. By telling you (and everyone) the movie and the movie background,
that puts me in the same situation as the BB guy put me in: TMI.

Rick

On Tue, 31 Jan 2006 15:27:46 GMT, "AceoHearts" <>
wrote:

>No video store has a policy against talking to the customer about a movie.
>This guy was probably being friendly and telling you things that he enjoyed
>about the movie. I have seen worse. Like the guy that worked at our local
>multi-plex who was complaining to openning night crowds about the ending of
>the Sixth Sense and telling them the ending.
>
>AceoHearts
>

That IS awful. Even worse than two guys behind me in line to watch a
movie who were asking people as they were coming out: Is it really
good? Is it worth watching? I was going to blow if one of them had
said, Was the ending good?

Idiots.

Rick

In article <>,
Rick <> wrote:

> >
> >Which movie did you get? What did he tell you about the film that you would
> >rather not have heard?
> >
> >---
>
> No. By telling you (and everyone) the movie and the movie background,
> that puts me in the same situation as the BB guy put me in: TMI.


Well it's not obvious to me why telling us the name of the movie puts us
in the same position that you were in.

dick
-- but that's just me

Dick Sidbury

On Wed, 01 Feb 2006 21:42:39 -0500, Dick Sidbury
<> wrote:

>In article <>,
> Rick <> wrote:
>
>> >
>> >Which movie did you get? What did he tell you about the film that you would
>> >rather not have heard?
>> >
>> >---
>>
>> No. By telling you (and everyone) the movie and the movie background,
>> that puts me in the same situation as the BB guy put me in: TMI.
>
>
>Well it's not obvious to me why telling us the name of the movie puts us
>in the same position that you were in.
>
>dick
>-- but that's just me

If I say the movie, somebody here's bound to spoil it, and we haven't
watched it yet. My original point stands: video clerks shouldn't be
human trailers for movies unless someone asks them what they're about
first. Simple.

Rick

In article <>,
Rick <> wrote:

> Don't they have a policy that says they shouldn't say anything about a
> movie to someone until and unless the customer asks? Do you think it
> would help to contact their customer service/manager of store, etc?
> Anyone run into this? I've noticed there's no email capability to
> this specific store from the BB web site.

Please don't take this the wrong way Rick, but seriously man; get a life.
--
"Our enemies are innovative and resourceful, and so are we.
They never stop thinking about new ways to harm our country and our people,
and neither do we." - George Dumbya Bush

Black Locust