DVD Soon or much much later?

DVDSoon is up to its usual tricks. Got to admit I've never had a
shipment go missing, from Canada to Australia. But the wait is
interminable.
Trouble is, we have to persevere with DVDSoon as it's the only supplier
to regularly offer free shipment to Australia.....
Here's a copy of an email I just sent them. It'll be interesting to see
what sort of answer I get, if any....

Can you tell me when you will have stock, and be able to ship, my order
number 168677, the Gary Cooper Collection.
I paid for this as a pre-order, in May.
Please do not send an automated answer saying orders can take 4 or 5
weeks. This was a pre-order, and it's taken that long already.
Pre-orders SHOULD BE GIVEN PRECEDENCE or else why bother paying so far
in advance?
Please pass this question onto someone with the authority to give a
sensible and useful answer, not the usual brush-off which unfortunately
seems to be your normal style nowadays.

anthony

Flagged DVDSoon for last order as the price ended up being only 10-15
dollars more at Amazon. But the big diff was it was shipped within 8hrs of
the order being entered, something that never happened with DVD Soon.


"anthony" <> wrote in message
news: oups.com...
> DVDSoon is up to its usual tricks. Got to admit I've never had a
> shipment go missing, from Canada to Australia. But the wait is
> interminable.
> Trouble is, we have to persevere with DVDSoon as it's the only supplier
> to regularly offer free shipment to Australia.....
> Here's a copy of an email I just sent them. It'll be interesting to see
> what sort of answer I get, if any....
>
> Can you tell me when you will have stock, and be able to ship, my order
> number 168677, the Gary Cooper Collection.
> I paid for this as a pre-order, in May.
> Please do not send an automated answer saying orders can take 4 or 5
> weeks. This was a pre-order, and it's taken that long already.
> Pre-orders SHOULD BE GIVEN PRECEDENCE or else why bother paying so far
> in advance?
> Please pass this question onto someone with the authority to give a
> sensible and useful answer, not the usual brush-off which unfortunately
> seems to be your normal style nowadays.
>

Daver

After my Team America Pre-Order Im planning on not visiting DVDSoon for a
bit. Preordered the DVD several weeks before release and then they had to
wait for supplier so it took approx 2-3 weeks AFTER release before they had
any to ship.

"Daver" <> wrote in message
news:daga1f$9t8$...
> Flagged DVDSoon for last order as the price ended up being only 10-15
> dollars more at Amazon. But the big diff was it was shipped within 8hrs of
> the order being entered, something that never happened with DVD Soon.
>
>
> "anthony" <> wrote in message
> news: oups.com...
>> DVDSoon is up to its usual tricks. Got to admit I've never had a
>> shipment go missing, from Canada to Australia. But the wait is
>> interminable.
>> Trouble is, we have to persevere with DVDSoon as it's the only supplier
>> to regularly offer free shipment to Australia.....
>> Here's a copy of an email I just sent them. It'll be interesting to see
>> what sort of answer I get, if any....
>>
>> Can you tell me when you will have stock, and be able to ship, my order
>> number 168677, the Gary Cooper Collection.
>> I paid for this as a pre-order, in May.
>> Please do not send an automated answer saying orders can take 4 or 5
>> weeks. This was a pre-order, and it's taken that long already.
>> Pre-orders SHOULD BE GIVEN PRECEDENCE or else why bother paying so far
>> in advance?
>> Please pass this question onto someone with the authority to give a
>> sensible and useful answer, not the usual brush-off which unfortunately
>> seems to be your normal style nowadays.
>>
>
>

Bratboy

Thats not too bad, my Miami Vice boxset was pre ordered in Feb, i only got
it about 2 weeks ago...


"Bratboy" <> wrote in message
news:42cbda23$0$55472$. com...
> After my Team America Pre-Order Im planning on not visiting DVDSoon for a
> bit. Preordered the DVD several weeks before release and then they had to
> wait for supplier so it took approx 2-3 weeks AFTER release before they
> had any to ship.
>
> "Daver" <> wrote in message
> news:daga1f$9t8$...
>> Flagged DVDSoon for last order as the price ended up being only 10-15
>> dollars more at Amazon. But the big diff was it was shipped within 8hrs
>> of
>> the order being entered, something that never happened with DVD Soon.
>>
>>
>> "anthony" <> wrote in message
>> news: oups.com...
>>> DVDSoon is up to its usual tricks. Got to admit I've never had a
>>> shipment go missing, from Canada to Australia. But the wait is
>>> interminable.
>>> Trouble is, we have to persevere with DVDSoon as it's the only supplier
>>> to regularly offer free shipment to Australia.....
>>> Here's a copy of an email I just sent them. It'll be interesting to see
>>> what sort of answer I get, if any....
>>>
>>> Can you tell me when you will have stock, and be able to ship, my order
>>> number 168677, the Gary Cooper Collection.
>>> I paid for this as a pre-order, in May.
>>> Please do not send an automated answer saying orders can take 4 or 5
>>> weeks. This was a pre-order, and it's taken that long already.
>>> Pre-orders SHOULD BE GIVEN PRECEDENCE or else why bother paying so far
>>> in advance?
>>> Please pass this question onto someone with the authority to give a
>>> sensible and useful answer, not the usual brush-off which unfortunately
>>> seems to be your normal style nowadays.
>>>
>>
>>
>
>

Vincent

While I've always got shipmens from DVD Soon within 2 weeks, I have had a
problem once or twice with the "in stock... or is it?" thing.

But I've just found myself using DVDPacific more and more anyway. In the
last few cases for things I've wanted it was cheaper... AFTER I check to
make sure Happyhunter is reporting the right amount for DVD soon - often
they show a lower price but when you get to the site it's more.

So yeah... DVDPacific, you rock. DVD Soon never really ****ed me off, I was
very happy with them 99% of the time, but now they're just losing out due to
poor decisions and wishy-washyness.

LH

Luke Hooft

"anthony" <> wrote in message
news: oups.com...
> DVDSoon is up to its usual tricks. Got to admit I've never had a
> shipment go missing, from Canada to Australia. But the wait is
> interminable.
> Trouble is, we have to persevere with DVDSoon as it's the only supplier
> to regularly offer free shipment to Australia.....
> Here's a copy of an email I just sent them. It'll be interesting to see
> what sort of answer I get, if any....
>
> Can you tell me when you will have stock, and be able to ship, my order
> number 168677, the Gary Cooper Collection.
> I paid for this as a pre-order, in May.
> Please do not send an automated answer saying orders can take 4 or 5
> weeks. This was a pre-order, and it's taken that long already.
> Pre-orders SHOULD BE GIVEN PRECEDENCE or else why bother paying so far
> in advance?
> Please pass this question onto someone with the authority to give a
> sensible and useful answer, not the usual brush-off which unfortunately
> seems to be your normal style nowadays.

No wonder you are getting no reply - that is extremely rude.

The funny thing is you probably don't think it's rude at all.
>

Koenig

Hi Koenig
No, my question was not very rude .... since it followed an earlier
very politely worded question framed in the most civilised way
possible, just a week earlier. That question was answered by an
automated reply saying 'we have contacted our suppliers but it can take
four to six weeks after ordering a title for our supplier to send it to
us'. That's not good enough for when a title has been ordered well
ahead of release date.........
My question was terse, not rude .... in the hope of eliciting a human
answer.

anthony

"anthony" <> wrote in message
news: oups.com...
> Hi Koenig
> No, my question was not very rude .... since it followed an earlier
> very politely worded question framed in the most civilised way
> possible, just a week earlier. That question was answered by an
> automated reply saying 'we have contacted our suppliers but it can take
> four to six weeks after ordering a title for our supplier to send it to
> us'. That's not good enough for when a title has been ordered well
> ahead of release date.........
> My question was terse, not rude .... in the hope of eliciting a human
> answer.

That you didn't like their answer and was impatient about receiving your
DVDs is not an excuse to send a rude follow-up.

Not defending DVD Soon - but they obviously didn't have enough stock of the
particular title you were after. Having got something on pre-order is
useless if you are the 301st person in line for 300 copies.

Koenig

On Thu, 07 Jul 2005 01:33:29 GMT, "Koenig"
<> wrote:

>Not defending DVD Soon - but they obviously didn't have enough stock of the
>particular title you were after. Having got something on pre-order is
>useless if you are the 301st person in line for 300 copies.

If that's _not_ defending DVD Soon I can't imagine what defending
DVD Soon would look like.

It was a pre-order. The company benefits by knowing how many copies
it needs; if there are 301 pre-orders then there should be >=301
copies acquired, or else an explanation and apology to the
customers.

--
Stan Brown, Oak Road Systems, Tompkins County, New York, USA
http://OakRoadSystems.com/
DVD FAQ: http://dvddemystified.com/dvdfaq.html
other FAQs: http://oakroadsystems.com/genl/faqget.htm

Stan Brown

Yes, it was most certainly a reasonable excuse for sending what was
not, in any way, a rude question. Terse, not rude. There is a
difference.

anthony