Disney store Incredibles fullscreen OUTRAGE

I like getting the Disney lithograph sets that Disney store has in
theier catalog and store. I end up paying a bit more then I usually do
but I enjoy the art prints.

Anyway, I guess, although I have done it more than a few times before,
it was always with a title that either didn't need a widescreen transfer
or only came in widescreen or came with both.

Anyway, a month ago I pre bought The Incredibles and got the
lithographs. It's kinda a drag because the only Disney store in the area
is a bit out of my way. So, I have to buy the DVD and wait and come back
out to get it again when it comes out (Because the lithos only go to
preorders).

So, I go to this out of the way Disney Store just to pick up the DVD and
what do you know:

They only have fullscreen.


I had no reason to suspect that The Disney Store would fail to carry
both versions of a movie their namesake puts out. The logic of this
escapes me.

It is INEXCUSABLE that they would deny people that preordered at the
Disney store the Widescreen version and it is even more inexcusable that
the employees fail to inform the customers of that fact when they
preorder.

Well, I refused the video and wanted a refund. Trouble is, to get the
refund I must surrender the lithographs.

Although I considered that an insult heaped upon the inexcusable
oversight of not having both versions available I was willing to do so,
except for:

The lithographs were at my house 25 minutes away.

So, I have to

1. drive all the way out to the Disney store to preorder this DVD to
get the lithographs even though the DVD costs about $5 more than I would
be able to get it closer to home. Nobody tells me that I can only get
one version of the two versions Walt Disney home video will make
available because why would I suspect that the Disney store would engage
in such a mystifying action that automatically would cause
dissatisfaction to the many people that prefer the version that Disney
Store refuses to make available.

2. I drive out to the store again for the sole purpose of picking up the
video only to discover that the widescreen version that I see all over
the place is not available for pickup at the Disney store.

3. In order to get the refund for this inexcusable oversight, I have to
drive back to my house, get the lithographs and drive back to the store
again.

I couldn't even temporarily take the video because all that I kept was
the redeeming vouture. Once the redeeming vouture was gone, I had no
receipt.

This is a rotten thing to do to a customer. First, they fail to have
both
versions of the film available and I have to go through so much extra
trouble in order to get my money back and make up for the company's
inexcusable shortsightedness.

Well, I ended up taking the video it will soon go up on Ebay (unless the
bitching I plan to do to Disney customer service brings another result
which it probabaly won't).

I bought the widescreen version at Walmart

So, I have lost gas, time, patience and more money than I bargained for
because someone that makes the decisions for the Disney Store decided to
not make available the widescreen version to preorder customers and not
even mention it at the time of purchase.

I cannot believe a major company would be so foolish as to pull this on
a customer. I know I am not the only one that would refuse anything but
a original aspexct ratio version.

Some of you ought to bitch to them as well as I

Mike

I had the same exact problem. I can't believe that the Disney Store only
supplies Full Screen versions - I called two locations, and they said the
same thing. They are only getting full screen. They said normally they get
both, but for some reason, they're only getting FS for The Incredibles. So
I went to Best Buy, got another Lithograph (sheesh!), and paid about $16 the
widescreen version. I have yet to pick up the FS version - I'll probably
give it to a family member who doesn't care either way. Unbelievable...

By the way, a friend of mine ordered it on The Disney Store website, and
although it is advertised on the site as Fullscreen (in the accompanying
photos), the copy he got (a day early I might add) was WIDESCREEN. So if
you order from Disney Store on line, you get widescreen. Go into the store,
you get Full Screen. Unbelievable....

Anyway, this is a great DVD, so I'm happy to have it in my collection, but
what a scam they have going on there. I'll never buy another DVD from
Disney unless I get assurances up front that it's Widescreen....

Mort

"Mike" <> wrote in message
news:...
> I like getting the Disney lithograph sets that Disney store has in
> theier catalog and store. I end up paying a bit more then I usually do
> but I enjoy the art prints.
>
> Anyway, I guess, although I have done it more than a few times before,
> it was always with a title that either didn't need a widescreen transfer
> or only came in widescreen or came with both.
>
> Anyway, a month ago I pre bought The Incredibles and got the
> lithographs. It's kinda a drag because the only Disney store in the area
> is a bit out of my way. So, I have to buy the DVD and wait and come back
> out to get it again when it comes out (Because the lithos only go to
> preorders).
>
> So, I go to this out of the way Disney Store just to pick up the DVD and
> what do you know:
>
> They only have fullscreen.
>
>
> I had no reason to suspect that The Disney Store would fail to carry
> both versions of a movie their namesake puts out. The logic of this
> escapes me.
>
> It is INEXCUSABLE that they would deny people that preordered at the
> Disney store the Widescreen version and it is even more inexcusable that
> the employees fail to inform the customers of that fact when they
> preorder.
>
> Well, I refused the video and wanted a refund. Trouble is, to get the
> refund I must surrender the lithographs.
>
> Although I considered that an insult heaped upon the inexcusable
> oversight of not having both versions available I was willing to do so,
> except for:
>
> The lithographs were at my house 25 minutes away.
>
> So, I have to
>
> 1. drive all the way out to the Disney store to preorder this DVD to
> get the lithographs even though the DVD costs about $5 more than I would
> be able to get it closer to home. Nobody tells me that I can only get
> one version of the two versions Walt Disney home video will make
> available because why would I suspect that the Disney store would engage
> in such a mystifying action that automatically would cause
> dissatisfaction to the many people that prefer the version that Disney
> Store refuses to make available.
>
> 2. I drive out to the store again for the sole purpose of picking up the
> video only to discover that the widescreen version that I see all over
> the place is not available for pickup at the Disney store.
>
> 3. In order to get the refund for this inexcusable oversight, I have to
> drive back to my house, get the lithographs and drive back to the store
> again.
>
> I couldn't even temporarily take the video because all that I kept was
> the redeeming vouture. Once the redeeming vouture was gone, I had no
> receipt.
>
> This is a rotten thing to do to a customer. First, they fail to have
> both
> versions of the film available and I have to go through so much extra
> trouble in order to get my money back and make up for the company's
> inexcusable shortsightedness.
>
> Well, I ended up taking the video it will soon go up on Ebay (unless the
> bitching I plan to do to Disney customer service brings another result
> which it probabaly won't).
>
> I bought the widescreen version at Walmart
>
> So, I have lost gas, time, patience and more money than I bargained for
> because someone that makes the decisions for the Disney Store decided to
> not make available the widescreen version to preorder customers and not
> even mention it at the time of purchase.
>
> I cannot believe a major company would be so foolish as to pull this on
> a customer. I know I am not the only one that would refuse anything but
> a original aspexct ratio version.
>
> Some of you ought to bitch to them as well as I

Mort Shuman wrote:
> I had the same exact problem. I can't believe that the Disney Store only
> supplies Full Screen versions - I called two locations, and they said the
> same thing. They are only getting full screen. They said normally they get
> both, but for some reason, they're only getting FS for The Incredibles. So
> I went to Best Buy, got another Lithograph (sheesh!), and paid about $16 the
> widescreen version. I have yet to pick up the FS version - I'll probably
> give it to a family member who doesn't care either way. Unbelievable...
>
> By the way, a friend of mine ordered it on The Disney Store website, and
> although it is advertised on the site as Fullscreen (in the accompanying
> photos), the copy he got (a day early I might add) was WIDESCREEN. So if
> you order from Disney Store on line, you get widescreen. Go into the store,
> you get Full Screen. Unbelievable....
>
> Anyway, this is a great DVD, so I'm happy to have it in my collection, but
> what a scam they have going on there. I'll never buy another DVD from
> Disney unless I get assurances up front that it's Widescreen....
>
> Mort
>
> "Mike" <> wrote in message
> news:...
>
>>I like getting the Disney lithograph sets that Disney store has in
>>theier catalog and store. I end up paying a bit more then I usually do
>>but I enjoy the art prints.
>>
>>Anyway, I guess, although I have done it more than a few times before,
>>it was always with a title that either didn't need a widescreen transfer
>>or only came in widescreen or came with both.
>>
>>Anyway, a month ago I pre bought The Incredibles and got the
>>lithographs. It's kinda a drag because the only Disney store in the area
>>is a bit out of my way. So, I have to buy the DVD and wait and come back
>>out to get it again when it comes out (Because the lithos only go to
>>preorders).
>>
>>So, I go to this out of the way Disney Store just to pick up the DVD and
>>what do you know:
>>
>>They only have fullscreen.
>>
>>
>>I had no reason to suspect that The Disney Store would fail to carry
>>both versions of a movie their namesake puts out. The logic of this
>>escapes me.
>>
>>It is INEXCUSABLE that they would deny people that preordered at the
>>Disney store the Widescreen version and it is even more inexcusable that
>>the employees fail to inform the customers of that fact when they
>>preorder.
>>
>>Well, I refused the video and wanted a refund. Trouble is, to get the
>>refund I must surrender the lithographs.
>>
>>Although I considered that an insult heaped upon the inexcusable
>>oversight of not having both versions available I was willing to do so,
>>except for:
>>
>>The lithographs were at my house 25 minutes away.
>>
>>So, I have to
>>
>>1. drive all the way out to the Disney store to preorder this DVD to
>>get the lithographs even though the DVD costs about $5 more than I would
>>be able to get it closer to home. Nobody tells me that I can only get
>>one version of the two versions Walt Disney home video will make
>>available because why would I suspect that the Disney store would engage
>>in such a mystifying action that automatically would cause
>>dissatisfaction to the many people that prefer the version that Disney
>>Store refuses to make available.
>>
>>2. I drive out to the store again for the sole purpose of picking up the
>>video only to discover that the widescreen version that I see all over
>>the place is not available for pickup at the Disney store.
>>
>>3. In order to get the refund for this inexcusable oversight, I have to
>>drive back to my house, get the lithographs and drive back to the store
>>again.
>>
>>I couldn't even temporarily take the video because all that I kept was
>>the redeeming vouture. Once the redeeming vouture was gone, I had no
>>receipt.
>>
>>This is a rotten thing to do to a customer. First, they fail to have
>>both
>>versions of the film available and I have to go through so much extra
>>trouble in order to get my money back and make up for the company's
>>inexcusable shortsightedness.
>>
>>Well, I ended up taking the video it will soon go up on Ebay (unless the
>>bitching I plan to do to Disney customer service brings another result
>>which it probabaly won't).
>>
>>I bought the widescreen version at Walmart
>>
>>So, I have lost gas, time, patience and more money than I bargained for
>>because someone that makes the decisions for the Disney Store decided to
>>not make available the widescreen version to preorder customers and not
>>even mention it at the time of purchase.
>>
>>I cannot believe a major company would be so foolish as to pull this on
>>a customer. I know I am not the only one that would refuse anything but
>>a original aspexct ratio version.
>>
>>Some of you ought to bitch to them as well as I
>
>
>
I would suggest that you send a POLITE LETTER (real mail) to corporate
headquarters of the Disney Store. There's a slim chance that you might
get some satisfaction.

dick
-- BTW my daughter worked at the Disney store during the christmas rush.
It was sold to another company soon after Christmas so that may be the
problem.

On Wed, 16 Mar 2005 00:33:40 -0500, "Mort Shuman"
<> wrote:

>I had the same exact problem. I can't believe that the Disney Store only
>supplies Full Screen versions - I called two locations, and they said the
>same thing. They are only getting full screen. They said normally they get
>both, but for some reason, they're only getting FS for The Incredibles. So
>I went to Best Buy, got another Lithograph (sheesh!), and paid about $16 the
>widescreen version. I have yet to pick up the FS version - I'll probably
>give it to a family member who doesn't care either way. Unbelievable...
>
>By the way, a friend of mine ordered it on The Disney Store website, and
>although it is advertised on the site as Fullscreen (in the accompanying
>photos), the copy he got (a day early I might add) was WIDESCREEN. So if
>you order from Disney Store on line, you get widescreen. Go into the store,
>you get Full Screen. Unbelievable....

Mostly unrelated to this situation, but upon going by Movie Gallery
yesterday, I noticed they had a rather large number of copies...all
fullscreen - which is completely unusual for that store. All their
new "for sale" copies were FS, as well.

Perhaps Disney is heavily pushing the FS version through its
distributors for...some reason?

-lugnut

Dick Sidbury wrote:

> dick
> -- BTW my daughter worked at the Disney store during the christmas rush.
> It was sold to another company soon after Christmas so that may be the
> problem.

To followup my own post, I mentioned this to my daughter this morning
and she said that it wasn't surprising. The last movie that they got in
the Disney store (just before her holiday employment was terminated
about mid-january) all they got was full-screen copies.

I'd urge everyone who wants widescreen movies and Disney lithographs in
the future to return the disk and lithographs to their local store and
ask for a refund. That may get the message across.

dick

I had the same thing happen.. Went to the Disney store, and they only had
fullscreen. Because I'd heard about it only being available that way on
disneydirect.com, I didn't question it, but did what others did and went and
bought a widescreen copy elsewhere. I also plan on either giving the FS as
a gift, or putting it up on Ebay (although copies right now are only going
for around $12)...

Arthur
http://www.thepickle.net/

"Dick Sidbury" <> wrote in message
news:...
> Dick Sidbury wrote:
>
> > dick
> > -- BTW my daughter worked at the Disney store during the christmas rush.
> > It was sold to another company soon after Christmas so that may be the
> > problem.
>
> To followup my own post, I mentioned this to my daughter this morning
> and she said that it wasn't surprising. The last movie that they got in
> the Disney store (just before her holiday employment was terminated
> about mid-january) all they got was full-screen copies.
>
> I'd urge everyone who wants widescreen movies and Disney lithographs in
> the future to return the disk and lithographs to their local store and
> ask for a refund. That may get the message across.
>
>

I had no problem getting the WS version here - the stores are loaded with
both versions.

Rob
Canada

> dick

Arthur Bang wrote:
> I had the same thing happen.. Went to the Disney store, and they
only had
> fullscreen. Because I'd heard about it only being available that way
on
> disneydirect.com, I didn't question it, but did what others did and
went and
> bought a widescreen copy elsewhere. I also plan on either giving the
FS as
> a gift, or putting it up on Ebay (although copies right now are only
going
> for around $12)...

Costco has the widescreen 2-disc special edition (2nd disc has
additional Pixar
anims and a lot of other goodies) along with the book for (approx.)
US$19.

Rob wrote:
> "Dick Sidbury" <> wrote in message
> news:...
>
>>Dick Sidbury wrote:
>>
>>
>>>dick
>>>-- BTW my daughter worked at the Disney store during the christmas rush.
>>> It was sold to another company soon after Christmas so that may be the
>>>problem.
>>
>>To followup my own post, I mentioned this to my daughter this morning
>>and she said that it wasn't surprising. The last movie that they got in
>>the Disney store (just before her holiday employment was terminated
>>about mid-january) all they got was full-screen copies.
>>
>>I'd urge everyone who wants widescreen movies and Disney lithographs in
>>the future to return the disk and lithographs to their local store and
>>ask for a refund. That may get the message across.
>>
>>
>
>
> I had no problem getting the WS version here - the stores are loaded with
> both versions.
>
Disney Stores?

Don't know about this Incredible Outrage but my wife joined their mail
order movie club (about 7 months ago) and it has been nothing but
trouble when (about two months ago) she sent in one of the return cards
with the five selections needed to close out the required purchase
agreement.
About a month after sending it in a letter came with not only two of
her selections cut/left out as they as they doubled up and listed two
of the same selections on two of her movies,and on top of that they
then wanted her to pay for the order in advance.
Anyway she called them as they would not reply to emails and boy she
got so damn mad at the service rep that she snapped and ended up
telling them to keep the damn things!
In fact she told me that she told them that she could buy the friggin
dvds locally for half the price they were going fooor in the club
catalog!