Toshiba SD-3950 DVD stuck on closed caption

Anyone know how to turn off closed caption? All options through the
subtitle button on the remote control does not turn it off even when
all subtitle options are shown to be off. In fact, if you turn on one
of the subtitles you end up with two sets of subtitles at the same
time, but not on the same location of the screen.

I have unplugged the DVD for a minimum hour to hopefully reset the DVD
and that did not work.

I can only find a SD-3900 manual online and that one mention of
resetting the video output to it's original setting. This was related
to an error with progressive scan. The action taken is by holding
down the STOP button for 5 seconds after you have stopped a DVD from
playing.

This does happen with all DVD's that are placed in the player.

If anyone knows how to solve this little problem or if anyone knows
where I can get a SD-3950 manual online it would be greatly
appreciated.

Thanks!
Charles Poole

charles

Turn off teh CC on your television remote, thats why you see CC AND
subtitles when you turn them on
"charles" <> wrote in message
news: om...
> Anyone know how to turn off closed caption? All options through the
> subtitle button on the remote control does not turn it off even when
> all subtitle options are shown to be off. In fact, if you turn on one
> of the subtitles you end up with two sets of subtitles at the same
> time, but not on the same location of the screen.
>
> I have unplugged the DVD for a minimum hour to hopefully reset the DVD
> and that did not work.
>
> I can only find a SD-3900 manual online and that one mention of
> resetting the video output to it's original setting. This was related
> to an error with progressive scan. The action taken is by holding
> down the STOP button for 5 seconds after you have stopped a DVD from
> playing.
>
> This does happen with all DVD's that are placed in the player.
>
> If anyone knows how to solve this little problem or if anyone knows
> where I can get a SD-3950 manual online it would be greatly
> appreciated.
>
> Thanks!
> Charles Poole

Biz

First off, there is a difference between a subtitle track and closed
captioning. Subtitles are a separate video stream overlayed on the
movie by the DVD player; separate video streams can contain anything,
including video, a feature some DVDs take advantage of. CCs are
actually encoded in the picture information and decoded by your tv, and
they are just textual information, not picture. Do *not* confuse these
terms as they have nothing to do with eachother, and you'll only confuse
people you're talking to.

Now, your DVD player (mine is the 3800, so I imagine your newer model
has this feature) sounds like its decoding the CCs for you (since some
people's tvs don't do CCs or have a screwy decoder), this is why you're
seeing both subtitles and CCs when you turn the subtitles on. Your
player is stuck decoding the CCs. Look in your manual for how to turn
it off. On my player I hit the NAVI button to open up a list of options
on either side of the screen with the picture in the center. The option
on the lower-right is the CC one, I select that and switch it to off.

If your manual is unclear on this, contact Toshiba customer service,
either by phone or email.

--

"If you examined a hundred people who had lost their faith in
Christianity, I wonder how many of them would turn out to have reasoned
out of it by honest argument? Do not most people simply drift away?"

--C.S. Lewis

Grand Inquisitor

Grand Inquisitor <> wrote in message news:<QI2Gc.184208$> ...
> First off, there is a difference between a subtitle track and closed
> captioning. Subtitles are a separate video stream overlayed on the
> movie by the DVD player; separate video streams can contain anything,
> including video, a feature some DVDs take advantage of. CCs are
> actually encoded in the picture information and decoded by your tv, and
> they are just textual information, not picture. Do *not* confuse these
> terms as they have nothing to do with eachother, and you'll only confuse
> people you're talking to.
>
> Now, your DVD player (mine is the 3800, so I imagine your newer model
> has this feature) sounds like its decoding the CCs for you (since some
> people's tvs don't do CCs or have a screwy decoder), this is why you're
> seeing both subtitles and CCs when you turn the subtitles on. Your
> player is stuck decoding the CCs. Look in your manual for how to turn
> it off. On my player I hit the NAVI button to open up a list of options
> on either side of the screen with the picture in the center. The option
> on the lower-right is the CC one, I select that and switch it to off.
>
> If your manual is unclear on this, contact Toshiba customer service,
> either by phone or email.


Thank You both for your replies. Here is what I have done: I press
my NAVI button and I have the following options to choose from:

Title Chapter STOP SKIP REV PLAY FWD SKIP SLOW
PAUSE/STEP MARKER

I don't have any addtional option along the side of the screen.

I'll keep digging.

Thanks again!

charles

charles wrote:
> Thank You both for your replies. Here is what I have done: I press
> my NAVI button and I have the following options to choose from:
>
> Title Chapter STOP SKIP REV PLAY FWD SKIP SLOW
> PAUSE/STEP MARKER
>
> I don't have any addtional option along the side of the screen.
>
> I'll keep digging.
>
> Thanks again!

Is your TV stuck on captions? Try watching a tv show that has captions.

--

"If you examined a hundred people who had lost their faith in
Christianity, I wonder how many of them would turn out to have reasoned
out of it by honest argument? Do not most people simply drift away?"

--C.S. Lewis

Grand Inquisitor

Grand Inquisitor <> wrote in message news:<K5mGc.186554$> ...
> charles wrote:
> > Thank You both for your replies. Here is what I have done: I press
> > my NAVI button and I have the following options to choose from:
> >
> > Title Chapter STOP SKIP REV PLAY FWD SKIP SLOW
> > PAUSE/STEP MARKER
> >
> > I don't have any addtional option along the side of the screen.
> >
> > I'll keep digging.
> >
> > Thanks again!
>
> Is your TV stuck on captions? Try watching a tv show that has captions.


Nope, it's not! The TV shows everything fine. I have Turned CC on
and off TV to make sure it was not the television eventhough it does
indicate it is off.

charles

charles wrote:
> Nope, it's not! The TV shows everything fine. I have Turned CC on
> and off TV to make sure it was not the television eventhough it does
> indicate it is off.

Your player probably has the necessary circuitry built-in to do CCs, but
this may not be a feature of the player and you've somehow unlocked it.

This is common in electronics, as companies use some of the same
circuitry for less-expensive equipment as for the high-end stuff. Many
digital camcorders, even the cheap ones, are technically able to do
manual white balance but this feature is hardlocked out, because they
want people to have extra reasons to buy the more expensive,
professional camcorders (beyond 3CCDs and higher resolution).

Contact Toshiba.

--

"If you examined a hundred people who had lost their faith in
Christianity, I wonder how many of them would turn out to have reasoned
out of it by honest argument? Do not most people simply drift away?"

--C.S. Lewis

Grand Inquisitor

Grand Inquisitor <> wrote in message news:<FyGGc.189750$> ...
> charles wrote:
> > Nope, it's not! The TV shows everything fine. I have Turned CC on
> > and off TV to make sure it was not the television eventhough it does
> > indicate it is off.
>
> Your player probably has the necessary circuitry built-in to do CCs, but
> this may not be a feature of the player and you've somehow unlocked it.
>
> This is common in electronics, as companies use some of the same
> circuitry for less-expensive equipment as for the high-end stuff. Many
> digital camcorders, even the cheap ones, are technically able to do
> manual white balance but this feature is hardlocked out, because they
> want people to have extra reasons to buy the more expensive,
> professional camcorders (beyond 3CCDs and higher resolution).
>
> Contact Toshiba.

Thanks for all your help and the great insight you have provided! I
contacted Toshiba and the only thing they suggested which I had not
already tried is to try the DVD player on another TV. They said if
that does not work call us back and we'll go from there. I questioned
what else could it be and she did not want to say other than try a
different TV and we'll go from there. It sounds to me that what you
have mentioned above in your last posting is what they have done and
they don't want to admit it. I'll post back hear when a solution has
been reach for reference and closure.

charles

(charles) wrote in message news:<. com>...
> Grand Inquisitor <> wrote in message news:<FyGGc.189750$> ...
> > charles wrote:
> > > Nope, it's not! The TV shows everything fine. I have Turned CC on
> > > and off TV to make sure it was not the television eventhough it does
> > > indicate it is off.
> >
> > Your player probably has the necessary circuitry built-in to do CCs, but
> > this may not be a feature of the player and you've somehow unlocked it.
> >
> > This is common in electronics, as companies use some of the same
> > circuitry for less-expensive equipment as for the high-end stuff. Many
> > digital camcorders, even the cheap ones, are technically able to do
> > manual white balance but this feature is hardlocked out, because they
> > want people to have extra reasons to buy the more expensive,
> > professional camcorders (beyond 3CCDs and higher resolution).
> >
> > Contact Toshiba.
>
> Thanks for all your help and the great insight you have provided! I
> contacted Toshiba and the only thing they suggested which I had not
> already tried is to try the DVD player on another TV. They said if
> that does not work call us back and we'll go from there. I questioned
> what else could it be and she did not want to say other than try a
> different TV and we'll go from there. It sounds to me that what you
> have mentioned above in your last posting is what they have done and
> they don't want to admit it. I'll post back hear when a solution has
> been reach for reference and closure.


Well, as I suspected -- I tried it on another TV and it still has CC
going. Toshiba will have another call from me in the morning.

Thanks again for all your help!

charles

(charles) wrote in message news:<. com>...
> (charles) wrote in message news:<. com>...
> > Grand Inquisitor <> wrote in message news:<FyGGc.189750$> ...
> > > charles wrote:
> > > > Nope, it's not! The TV shows everything fine. I have Turned CC on
> > > > and off TV to make sure it was not the television eventhough it does
> > > > indicate it is off.
> > >
> > > Your player probably has the necessary circuitry built-in to do CCs, but
> > > this may not be a feature of the player and you've somehow unlocked it.
> > >
> > > This is common in electronics, as companies use some of the same
> > > circuitry for less-expensive equipment as for the high-end stuff. Many
> > > digital camcorders, even the cheap ones, are technically able to do
> > > manual white balance but this feature is hardlocked out, because they
> > > want people to have extra reasons to buy the more expensive,
> > > professional camcorders (beyond 3CCDs and higher resolution).

Brought the DVD into work and tried it on the TV here. Same problem.
Called Toshiba. Tried one other thing (something I had already
tried). Same problem. Approved an exchange. Have to send the DVD
player to Toshiba and they will send us a new one.

Regards...
> > >
> > > Contact Toshiba.
> >
> > Thanks for all your help and the great insight you have provided! I
> > contacted Toshiba and the only thing they suggested which I had not
> > already tried is to try the DVD player on another TV. They said if
> > that does not work call us back and we'll go from there. I questioned
> > what else could it be and she did not want to say other than try a
> > different TV and we'll go from there. It sounds to me that what you
> > have mentioned above in your last posting is what they have done and
> > they don't want to admit it. I'll post back hear when a solution has
> > been reach for reference and closure.
>
>
> Well, as I suspected -- I tried it on another TV and it still has CC
> going. Toshiba will have another call from me in the morning.
>
> Thanks again for all your help!

charles