Monty Python Meaning of Life DVD hotline problems

Like many othere here, I purchased the 2 DVD set of "Monty Python's The
Meaning of Life", and found that disc 1 was unviewable. This problem was
supposed to have been corrected months ago, but Best Buy is still selling
the defective version.

So, like many others, I called the replacement hotline for this disc, and
two problems emerged. (1) The ignoramuses on the other end of the phone
said that the replacement disk does not yet exist, and will not exist until
November. However, I have read that these disks DO exist, and they started
being mailed out LAST November, 2003. Which story is true? (2) They
claimed that they would send me a postage-paid mailer to return my old disk
1...but the mailer never arrived. Has anyone else had this experience?



Robert

Robert Kaiser

Robert Kaiser wrote:
> ...The ignoramuses on the other end of the phone said that the
> replacement disk does not yet exist, and will not exist until November.

Demonstrably untrue. I received my copy of the corrected disc (actually my
*second* replacement from Universal) in early December 2003, so they've
definitely pressed the discs.

See <http://google.com/groups?selm=> for more
details on the first replacement vs. the second replacement. It shouldn't
be too important at this point, though: now that Universal have managed to
correct the error, they should be able to send you the corrected disc.


> (2) They claimed that they would send me a postage-paid mailer to return
> my old disk 1...but the mailer never arrived. Has anyone else had this
> experience?

No: I got my mailer from Universal for the initial replacement, and they
sent me the second (actually corrected) replacement free of charge.

doug

--
"Kiss the arse of Uncle Sam; oh, to be an Englishman..."
--Killing Joke

Douglas Bailey

"Douglas Bailey" <> wrote in message
news:...
> Robert Kaiser wrote:
> > ...The ignoramuses on the other end of the phone said that the
> > replacement disk does not yet exist, and will not exist until November.
>
> Demonstrably untrue. I received my copy of the corrected disc (actually my
> *second* replacement from Universal) in early December 2003, so they've
> definitely pressed the discs.
>
> See <http://google.com/groups?selm=> for more
> details on the first replacement vs. the second replacement. It shouldn't
> be too important at this point, though: now that Universal have managed to
> correct the error, they should be able to send you the corrected disc.
>
>
> > (2) They claimed that they would send me a postage-paid mailer to return
> > my old disk 1...but the mailer never arrived. Has anyone else had this
> > experience?
>
> No: I got my mailer from Universal for the initial replacement, and they
> sent me the second (actually corrected) replacement free of charge.
>
> doug
>
> --
> "Kiss the arse of Uncle Sam; oh, to be an Englishman..."
> --Killing Joke


I also recieved my copy last yr as well....and fairly quickly I might add

TSKO

Robert Kaiser <> wrote:

> Like many othere here, I purchased the 2 DVD set of "Monty Python's The
> Meaning of Life", and found that disc 1 was unviewable. This problem was
> supposed to have been corrected months ago, but Best Buy is still selling
> the defective version.
>
> So, like many others, I called the replacement hotline for this disc, and
> two problems emerged. (1) The ignoramuses on the other end of the phone
> said that the replacement disk does not yet exist, and will not exist until
> November. However, I have read that these disks DO exist, and they started
> being mailed out LAST November, 2003. Which story is true? (2) They
> claimed that they would send me a postage-paid mailer to return my old disk
> 1...but the mailer never arrived. Has anyone else had this experience?

what that other poster said: the disk exists. depending on when you
called, it can take a while for the envelope to arrive. if it's been
over a month, just call them again.

Frank Malczewski