Help regarding damaged Monty Python DVD?

I bought Monty Python and the Holy Grail Collector's Edition. Anyone have a
clue exactly who to contact to request a replacement Disc One, which
arrived badly scratched and doesn't play properly?

Amazon.ca terms say they won't refund/replace because the original
packaging was opened. Duh. Lost the x-ray glasses allowing me to see
scratched discs through heavy black cardboard. I'm thinking a source
further up might be willing to replace my damaged disc with a new one. Any
help? I don't know squat about where DVDs come from (storks?) so don't know
who to write to, there's a confusing multitude of fine print all over the
included pages and package.

The packaging was bizzare, in the sense that it contained 2 discs but only
one was secured inside the case, and nowhere the second could be secured.
Hence Disc One bounced around inside the box all the way from God knows
where, via Amazon, no doubt drop-kicked by our postal delivery, and by the
time it was opened by the lucky recipient, was scratched to crap by the
plastic knob securing Disc Two. The thing plays like the visual equivalent
of a badly scratched record.

Help please? Much appreciated.
Becks
--
To email, take out the trash.

Bex

Bex <> wrote:
> I bought Monty Python and the Holy Grail Collector's Edition. Anyone
> have a clue exactly who to contact to request a replacement Disc
One,
> which arrived badly scratched and doesn't play properly?
>
> Amazon.ca terms say they won't refund/replace because the original
> packaging was opened. Duh. Lost the x-ray glasses allowing me to see
> scratched discs through heavy black cardboard.


Did you get to the _second_ paragraph under Help > Shipping & Returns
> Returns Policy on www.amazon.ca ?

paul

P Pron

"Bex" <> wrote in alt.video.dvd:
>I bought Monty Python and the Holy Grail Collector's Edition. Anyone have a
>clue exactly who to contact to request a replacement Disc One, which
>arrived badly scratched and doesn't play properly?
>
>Amazon.ca terms say they won't refund/replace because the original
>packaging was opened. Duh.

Go back to them and explain that this was not a matter of your
changing your mind, but of their (unknowingly) shipping damaged
product. You may have to go higher than the first-line droid. Surely
Canadian law doesn't let them disclaim responsibility.

--
Stan Brown, Oak Road Systems, Cortland County, New York, USA
http://OakRoadSystems.com
DVD FAQ: http://dvddemystified.com/dvdfaq.html
other FAQs: http://oakroadsystems.com/genl/faqget.htm

Stan Brown

"P Pron" <> wrote in
alt.video.dvd:
>Did you get to the _second_ paragraph under Help > Shipping & Returns
>> Returns Policy on www.amazon.ca ?

Keep reading:

Replacement of Damaged or Defective Items

"Amazon.ca can replace items only if they are defective or damaged."


--
Stan Brown, Oak Road Systems, Cortland County, New York, USA
http://OakRoadSystems.com
DVD FAQ: http://dvddemystified.com/dvdfaq.html
other FAQs: http://oakroadsystems.com/genl/faqget.htm

Stan Brown

"Bex" <> wrote in message
news:Xns94C910100A0Frebexsympaticoca@207.35.177.13 5...
> I bought Monty Python and the Holy Grail Collector's Edition. Anyone have
a
> clue exactly who to contact to request a replacement Disc One, which
> arrived badly scratched and doesn't play properly?
>
> Amazon.ca terms say they won't refund/replace because the original
> packaging was opened. Duh. Lost the x-ray glasses allowing me to see
> scratched discs through heavy black cardboard.

Yes they will; try them again. If the product is defective or damaged in
transit, they will replace it (same title only, of course). I've done it
myself.

Mike

Mike Kohary

Mike Kohary wrote:

> Yes they will; try them again. If the product is defective or damaged
> in transit, they will replace it (same title only, of course). I've
> done it myself.

Thank you for replying. I didn't want to spend money for postage mailing it
back if I suspected it would be throwing good money after bad. I thought
the actual producer of the disc might be a better bet than Amazon. Yes I
read all the help about refunds and returns. It seemed to me the wording
allowed them to refuse to replace a defective product if the original
packaging was opened. Thanks.

Becks.
--
To email, take out the trash.

Bex