DVD Profiler down?

Have been trying to enter new DVDs to my DVD Profiler database since Monday,
I continually get the message:
"Temporarily Unavailable. DVDProfiler.com is temporarily unavailable as we
perform routine maintenance. Please check back in a few minutes."
This message has been on at least since Monday, March 1, 2004.
It seems you need to be online to add the DVDs. I've been a paid customer
for several years and this is the first time it has been down this long.
Any suggestions on adding my new DVDs? Does anyone know what has happened?
Paul
San Francisco, CA

Paul Beck

Paul Beck wrote on [Thu, 04 Mar 2004 03:20:17 GMT]:
> Have been trying to enter new DVDs to my DVD Profiler database since Monday,
> I continually get the message:
> "Temporarily Unavailable. DVDProfiler.com is temporarily unavailable as we
> perform routine maintenance. Please check back in a few minutes."
> This message has been on at least since Monday, March 1, 2004.
> It seems you need to be online to add the DVDs. I've been a paid customer
> for several years and this is the first time it has been down this long.
> Any suggestions on adding my new DVDs? Does anyone know what has happened?
> Paul
> San Francisco, CA

So, did you even read the group before posting?

http://tinyurl.com/2hw69

Justin

Justin wrote:
> Paul Beck wrote:
>> It seems you need to be online to add the DVDs. I've been a paid
>> customer for several years and this is the first time it has been down
>> this long. Any suggestions on adding my new DVDs? Does anyone know what
>> has happened?
>
> So, did you even read the group before posting?
> http://tinyurl.com/2hw69

In the meantime, you can enter DVDs manually by unchecking the "Download
profile from IVS" box at the bottom of the "Add DVDs..." dialogue box. You
won't get the information from the profile, but the disc will get added,
and you can update the profile once the servers are back up.

doug

--
"This week dragged past me so slowly; the days fell on their knees..."
--David Bowie

Douglas Bailey

Posted in the Home Theater Forum on Feb. 28:

"Hi, yes I'm the Jesse Slicer of InterVocative Software. I'll cut
right to the chase. Our server got hit hard with some strange network
resource-consuming something or another. The web is not functioning,
our email is not functioning, FTP is not functioning and our remote
administration is not functioning.

We are working closely with the very helpful folks at SkyNetWEB and
they determined that we need to reinstall the operating system. The
good news is that it is on a completely different physical drive than
all of our data and you can rest assured that none of the web or
collection data is affected.

With response to John St, our server is not co-located with them yet.
We have a dedicated server with them but within a month will have a
much better co-located server designed from the ground-up to scale
very well with respect to the future of DVD Profiler and other
products we have plans for.

Apologies to everyone for any downtime and we hope to have everything
smooth again in the next day or two. We'll be playing catch-up on a
bunch of stuff this weekend, so I thank you in advance for your
patience. "

djskyler

>
>So, did you even read the group before posting?
>
Always so helpful, eh?!

sanpablo

sanpablo wrote:
> Justin wrote:

>> So, did you even read the group before posting?
>>
> Always so helpful, eh?!

What's unhelpful? Justin posted a link to the ongoing discussion on this
very subject: it seemed a very helpful reply to me.

doug

--
"Research has pierced all extremes of my sex; call it a day..."
--David Bowie

Douglas Bailey

sanpablo wrote on [Thu, 04 Mar 2004 22:18:04 GMT]:
>
>>
>>So, did you even read the group before posting?
>>
> Always so helpful, eh?!

I provided a link to the article that was posted not 2 hours before this
person asked their question.

Justin

Hi Jesse/InterVocative Software team,

Seems like it would be a good idea to post *something* about this on
your webpage. It is unlikely that many of your customers are going to
see a post in the newsgroups. If you can say that you are "temporarily
unavailable" on your page then I would assume you could post some
message there. Saying to check back in a few minutes for so long now
seems a little ridiculous when you acknowledge that it will still be a
day or two. Anyway, that is just my 2 cents.

Keep up the good work on dvd profiler. I appreciate it.

Jim

"djskyler" <> wrote in message news:<csJ1c.5903$ om>...
> Posted in the Home Theater Forum on Feb. 28:
>
> "Hi, yes I'm the Jesse Slicer of InterVocative Software. I'll cut
> right to the chase. Our server got hit hard with some strange network
> resource-consuming something or another. The web is not functioning,
> our email is not functioning, FTP is not functioning and our remote
> administration is not functioning.
>
> We are working closely with the very helpful folks at SkyNetWEB and
> they determined that we need to reinstall the operating system. The
> good news is that it is on a completely different physical drive than
> all of our data and you can rest assured that none of the web or
> collection data is affected.
>
> With response to John St, our server is not co-located with them yet.
> We have a dedicated server with them but within a month will have a
> much better co-located server designed from the ground-up to scale
> very well with respect to the future of DVD Profiler and other
> products we have plans for.
>
> Apologies to everyone for any downtime and we hope to have everything
> smooth again in the next day or two. We'll be playing catch-up on a
> bunch of stuff this weekend, so I thank you in advance for your
> patience. "

Jim Wright

Now there is new message at www.profiler.com

DVDProfiler.com is temporarily unavailable. We experienced a serious
hardware failure and are working to resolve the issue.

Our new servers are in place and in the process of configuration and
restore. As portions are reinstated and tested, they will become available.

Restore of full functionality is expected by end of day Monday.

Thank you for your patience and concern. Please be assured we are taking
the necessary steps to prevent future service interruptions.

Reima Heimoen

I didn't see that message at www.profiler.com

*However,* I did see it at www.dvdprofiler.com

Boy, when it goes back up, it's going to be flooded by all of us that are
users, as we download the updates and info for our newly purchased DVDs.


On Fri, 05 Mar 2004 22:07:51 +0200, Reima Heimoen <> wrote:

>Now there is new message at www.profiler.com
>
> DVDProfiler.com is temporarily unavailable. We experienced a serious
>hardware failure and are working to resolve the issue.
>
>Our new servers are in place and in the process of configuration and
>restore. As portions are reinstated and tested, they will become available.
>
>Restore of full functionality is expected by end of day Monday.
>
>Thank you for your patience and concern. Please be assured we are taking
>the necessary steps to prevent future service interruptions.

Stan Jensen