DeepDiscountDVD, in praise of

Even though they must be swamped as a result of their epochal sale (20%
off what were already the lowest prices around), they've shipped out my
order a week after it was placed - and the same day one of the items it
was released. Their customer support staff has always gone out of their
way to be helpful. No, they're not the fastest (everyone agrees on
that), but great prices and customer service does it for me.

robert gray

robert gray <> wrote in newscqCb.14948$aF2.1659909
@news20.bellglobal.com:

> Even though they must be swamped as a result of their epochal sale (20%
> off what were already the lowest prices around), they've shipped out my
> order a week after it was placed - and the same day one of the items it
> was released. Their customer support staff has always gone out of their
> way to be helpful. No, they're not the fastest (everyone agrees on
> that), but great prices and customer service does it for me.

I got my order yesterday...

ordered 11/28
shipped 12/03
deliver 12/11

For the money I saved, well worth it. Never had a bad experience with them,
but I'm not saying their perfect.

Shinner

Order 12/02
Shipped 12/08
Rec'd 12/12 (free Shipping)
Waiting on 2 other coupon orders that were placed on the 5th...
Not bad delivery or Customer Service especially how swamped they were.
Never had a problem with DDD. With patience ( a week or two) you can save
money (DVD Price, no taxes and free shipping).
I haven't seen any "good" new releases that are warrant buying from DDD
instead of the local retailer, though.



"robert gray" <> wrote in message
newscqCb.14948$ ...
> Even though they must be swamped as a result of their epochal sale (20%
> off what were already the lowest prices around), they've shipped out my
> order a week after it was placed - and the same day one of the items it
> was released. Their customer support staff has always gone out of their
> way to be helpful. No, they're not the fastest (everyone agrees on
> that), but great prices and customer service does it for me.
>

MikeXP

"robert gray" <> wrote in message
newscqCb.14948$ ...
> Even though they must be swamped as a result of their epochal sale (20%
> off what were already the lowest prices around), they've shipped out my
> order a week after it was placed - and the same day one of the items it
> was released. Their customer support staff has always gone out of their
> way to be helpful. No, they're not the fastest (everyone agrees on
> that), but great prices and customer service does it for me.
>

I've been ordering from them a while now and have no major complaints. As
many have stated here, they are not ALWAYS the cheapest; but I usually check
their site first when I do my price/cost comparison. I'm never in a hurry
so I like the free shipping. They do however, do a couple of things that
irk me. On several occassions I've checked thier prices on box sets one
week and then check back a week or two later to find that they've bumped up
the price by $20 or more (a recent example being the latest James Bond box
sets). Sometimes, when I order say 5 DVDs at one time with all being
available within a weeks time I wish they would just hold the entire order
and ship all 5 items in one package instead of sending out 5 packages with a
single DVD over a period of 5 consectutive days (you'd think they would want
to consolidate an order under those circumstances to cut back on their
expenses). I guess the only other negative thing I can think of is that
they occasionally just don't carry certain DVDs, like the Due South TV
series, so you have to buy elsewhere. I guess that falls under limited
stock.

srt

SRT

On Fri, 12 Dec 2003, robert gray wrote:

> Even though they must be swamped as a result of their epochal sale (20%
> off what were already the lowest prices around), they've shipped out my
> order a week after it was placed - and the same day one of the items it
> was released. Their customer support staff has always gone out of their
> way to be helpful. No, they're not the fastest (everyone agrees on
> that), but great prices and customer service does it for me.

I tried to do the 20 per cent off thing, but ended up placing the order
before I could figure out how to get the discount, and according to DDD,
there is *no* way to cancel or correct an order once it has been placed
because "it goes straight to the warehouse" where I presume the DVD elves
are busy packaging orders at two in the morning. I retraced my steps and
found the tiny box where you're supposed to put the code at the START of
the order process (rather than at the end, like most places), and e-mailed
DDD immediately after the order went through, to ask if I could either
replace the order or simply apply the coupon. About a week later I got an
e-mail saying it was too late, my order had been sent.

I'm not too bent out of shape about all this, next time I'll know where to
look, and I suppose I can't expect customer service to know all the time
what's going on in shipping or vice versa, but it seems a little sneaky
not to have some process by which you can correct an order especially if
you inquire about it right away.

swac

Stephen Cooke

Stephen Cooke wrote on [Sun, 14 Dec 2003 12:18:39 -0400]:
>
> On Fri, 12 Dec 2003, robert gray wrote:
>
>> Even though they must be swamped as a result of their epochal sale (20%
>> off what were already the lowest prices around), they've shipped out my
>> order a week after it was placed - and the same day one of the items it
>> was released. Their customer support staff has always gone out of their
>> way to be helpful. No, they're not the fastest (everyone agrees on
>> that), but great prices and customer service does it for me.
>
> I tried to do the 20 per cent off thing, but ended up placing the order
> before I could figure out how to get the discount, and according to DDD,
> there is *no* way to cancel or correct an order once it has been placed
> because "it goes straight to the warehouse" where I presume the DVD elves
> are busy packaging orders at two in the morning. I retraced my steps and

They drop ship... so just transfer an order to a wharehouse.

Justin

You should have been able to cancel the order if it had not already shipped by
calling their toll free number. I have done this on a couple of occasions. I
was told that I had to cancel and reorder to take advantage of a new lower
price. They would (could not) not change the original order.

Stephen Cooke wrote:

> I tried to do the 20 per cent off thing, but ended up placing the order
> before I could figure out how to get the discount, and according to DDD,
> there is *no* way to cancel or correct an order once it has been placed
> because "it goes straight to the warehouse" where I presume the DVD elves
> are busy packaging orders at two in the morning. I retraced my steps and
> found the tiny box where you're supposed to put the code at the START of
> the order process (rather than at the end, like most places), and e-mailed
> DDD immediately after the order went through, to ask if I could either
> replace the order or simply apply the coupon. About a week later I got an
> e-mail saying it was too late, my order had been sent.
>
> I'm not too bent out of shape about all this, next time I'll know where to
> look, and I suppose I can't expect customer service to know all the time
> what's going on in shipping or vice versa, but it seems a little sneaky
> not to have some process by which you can correct an order especially if
> you inquire about it right away.
>
> swac

Bill Davison

On Tue, 16 Dec 2003, Bill Davison wrote:

> You should have been able to cancel the order if it had not already shipped by
> calling their toll free number. I have done this on a couple of occasions. I
> was told that I had to cancel and reorder to take advantage of a new lower
> price. They would (could not) not change the original order.

Does the toll-free number work in Canada? Like I said, this was rather
late at night, like 1 a.m. or thereabouts, so I wouldn't have got a live
person, likely. I would have cancelled the order and re-placed it, but
according to DDD, once an order is placed via the website, it goes
straight to the warehouse, where the 24-hour warehouse elves begin
shipping it immediately.

swac
(Yes, I'm being facetious.)

Stephen Cooke

On Fri, 12 Dec 2003 16:13:58 -0500, robert gray
<> wrote:

>Even though they must be swamped as a result of their epochal sale (20%
>off what were already the lowest prices around), they've shipped out my
>order a week after it was placed - and the same day one of the items it
>was released. Their customer support staff has always gone out of their
>way to be helpful. No, they're not the fastest (everyone agrees on
>that), but great prices and customer service does it for me.


Can you tell me how to reach thse Deep Discount DVD vendors?

Thanks.

Ron

ron

Not sure if the toll free number works in Canada. For future reference you might
want to contact them via email and ask if they have a toll free number you can call.
Their telephone staff is top notch and worth contacting if you have a problem, even
if it isn't toll free.

Stephen Cooke wrote:

> On Tue, 16 Dec 2003, Bill Davison wrote:
>
> > You should have been able to cancel the order if it had not already shipped by
> > calling their toll free number. I have done this on a couple of occasions. I
> > was told that I had to cancel and reorder to take advantage of a new lower
> > price. They would (could not) not change the original order.
>
> Does the toll-free number work in Canada? Like I said, this was rather
> late at night, like 1 a.m. or thereabouts, so I wouldn't have got a live
> person, likely. I would have cancelled the order and re-placed it, but
> according to DDD, once an order is placed via the website, it goes
> straight to the warehouse, where the 24-hour warehouse elves begin
> shipping it immediately.
>
> swac
> (Yes, I'm being facetious.)

Bill Davison