LAN connection issue

Hello,

I setup a 802.11b wireless PC card on a Windows XP Pro SP2 notebook for a
user in my office for him to use while traveling at hotels and airports. The
card is setup for dynamic ip addressing. He recently had a wireless network
setup at home by a vendor but cannot get his notebook to connect to his
wireless LAN. He stated the card keeps acquiring the business ip settings
instead of the local LAN settings.
I do not know yet what type of wireless network he has however I do know we
use a VPN connection to connect to our work LAN. The only thing I can think
of is that the VPN connection is made and that's what causing the business ip
to be assigned instead of the local wireless LAN.

Any suggestions would be much appreciated.

Thank you.

=?Utf-8?B?YnNibTUyNQ==?=

"bsbm525" <> wrote in message
news:7BEBF6B8-A28B-4AA3-B4B8-...
> Hello,
>
> I setup a 802.11b wireless PC card on a Windows XP Pro SP2 notebook for a
> user in my office for him to use while traveling at hotels and airports.
> The
> card is setup for dynamic ip addressing. He recently had a wireless
> network
> setup at home by a vendor but cannot get his notebook to connect to his
> wireless LAN. He stated the card keeps acquiring the business ip settings
> instead of the local LAN settings.
> I do not know yet what type of wireless network he has however I do know
> we
> use a VPN connection to connect to our work LAN. The only thing I can
> think
> of is that the VPN connection is made and that's what causing the business
> ip
> to be assigned instead of the local wireless LAN.
>
> Any suggestions would be much appreciated.
>
> Thank you.
>

Sounds like he has had the IP address and possibly DNS set manually. Just
walk him through resetting them to automatic. Takes about 30 seconds if
that.

It is also possible he has had the VPN set up to connect automatically upon
network detection. Stop that.

Diamontina Cocktail

I need to check with him to see if the tech used static settings or not for
the home wireless LAN. At the same time if the tech used static ip settings,
why didn't it override the supposed work ip settings he's getting?
Also, the user has no idea how to setup automatic network detection and
connection for the VPN unless the tech figured it out.
I'm also waiting to hear back from the user to find out what type of
wireless network the tech installed. The card is only a 802.11b and it's
possible the tech installed a G network only.

Thanks.....



"Diamontina Cocktail" wrote:

>
> "bsbm525" <> wrote in message
> news:7BEBF6B8-A28B-4AA3-B4B8-...
> > Hello,
> >
> > I setup a 802.11b wireless PC card on a Windows XP Pro SP2 notebook for a
> > user in my office for him to use while traveling at hotels and airports.
> > The
> > card is setup for dynamic ip addressing. He recently had a wireless
> > network
> > setup at home by a vendor but cannot get his notebook to connect to his
> > wireless LAN. He stated the card keeps acquiring the business ip settings
> > instead of the local LAN settings.
> > I do not know yet what type of wireless network he has however I do know
> > we
> > use a VPN connection to connect to our work LAN. The only thing I can
> > think
> > of is that the VPN connection is made and that's what causing the business
> > ip
> > to be assigned instead of the local wireless LAN.
> >
> > Any suggestions would be much appreciated.
> >
> > Thank you.
> >
>
> Sounds like he has had the IP address and possibly DNS set manually. Just
> walk him through resetting them to automatic. Takes about 30 seconds if
> that.
>
> It is also possible he has had the VPN set up to connect automatically upon
> network detection. Stop that.
>
>
>

=?Utf-8?B?YnNibTUyNQ==?=

"bsbm525" <> wrote in message
news:102E20AA-45C1-49C9-AD38-...
>I need to check with him to see if the tech used static settings or not for
> the home wireless LAN. At the same time if the tech used static ip
> settings,
> why didn't it override the supposed work ip settings he's getting?

.....because he may have the gateway set up as an IP number on the VPN thus
will ONLY get internet by first connecting to the VPN and then on to
Internet rather than just finding the best way to internet.

> Also, the user has no idea how to setup automatic network detection and
> connection for the VPN unless the tech figured it out.

It's easy enough. Just open the TCP/IP settings and set IP number and DNS
number to auto assigned, click OK and exit.

> I'm also waiting to hear back from the user to find out what type of
> wireless network the tech installed. The card is only a 802.11b and it's
> possible the tech installed a G network only.
>

Not really. If the card wont do G it cant be set to it.

Diamontina Cocktail