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Thomas Kenyon wrote:
>>>
>>> Important note with voip.co.uk, you need to pay for a call if you are
>>> making more than one at a time. (and their billing system seems to think
>>> that I've been on the phone on 2 calls for now 1.5 days which means that
>>> I can't make any calls without being billed for them).
>>>
I've just noticed that I can't find anything regarding this on their
pricing or T's and C's.

In message of Tue, 28 Mar 2006, Thomas Kenyon writes
>Thomas Kenyon wrote:
>>>>
>>>> Important note with voip.co.uk, you need to pay for a call if you are
>>>> making more than one at a time. (and their billing system seems to think
>>>> that I've been on the phone on 2 calls for now 1.5 days which means that
>>>> I can't make any calls without being billed for them).
>>>>
>I've just noticed that I can't find anything regarding this on their
>pricing or T's and C's.


You really ought to speak to them.

I've had no problems, with 2 lines connected. Although I was away when
the time changed to BST, so if there was a problem then, I wasn't aware
of it. All was OK last night.

The only thing I don't like at the moment is the Voicemail system. I
was away at the week-end - phoned the 0845 no. for voicemail - didn't
catch all the message, and then you can't listen to it again. OK you
can listen to it again on-line - but I was away and only had access to
the 0845 no. via a mobile.

David

David Floyd wrote:
> In message of Tue, 28 Mar 2006, Thomas Kenyon writes
>> Thomas Kenyon wrote:
>>>>>
>>>>> Important note with voip.co.uk, you need to pay for a call if you are
>>>>> making more than one at a time. (and their billing system seems to
>>>>> think
>>>>> that I've been on the phone on 2 calls for now 1.5 days which means
>>>>> that
>>>>> I can't make any calls without being billed for them).
>>>>>
>> I've just noticed that I can't find anything regarding this on their
>> pricing or T's and C's.
>
>
> You really ought to speak to them.
>
> I've had no problems, with 2 lines connected. Although I was away when
> the time changed to BST, so if there was a problem then, I wasn't aware
> of it. All was OK last night.
>
> The only thing I don't like at the moment is the Voicemail system. I
> was away at the week-end - phoned the 0845 no. for voicemail - didn't
> catch all the message, and then you can't listen to it again. OK you
> can listen to it again on-line - but I was away and only had access to
> the 0845 no. via a mobile.
>
> David

Funnily enough, a separate support request I made from a different
account (that I manage) a couple of days later (which didn't have nearly
the same problem, but was overbilled). I got a reply from on the same day.

On Tue, 28 Mar 2006 10:08:39 GMT, Thomas Kenyon
<> wrote:


>I must be a fool, I figured that they knew how to use a computer.
Tom I know it is just not practical in this day and age but I feel
that if we where able to deal more with company employees that use pen
and paper as they used to do rather than computers there would not be
half the mistakes made that are made today.
>I've not tried phoning them. I don't expecially like phoning companies
>to moan at them when an email should suffice.
I am just the opposite Tom sooner pick up the phone than start
swapping emails and filling in forms via computer .
>That sounds very strange (no problem here with that).
From my dealings with voip.co.uk I gather that like Sipgate the
service is being run on a shoestring budget which would explain
all the little problems some people are having . Why did some peple
have no service for a time the other day and yet my numbers where
working ok .
To get more or less 24/7 perfect service one just has to spend a
little more money, I have two Freetalk lines and in the eight months I
have had them not once have they given me cause to complain.

wrote:
> From my dealings with voip.co.uk I gather that like Sipgate the
> service is being run on a shoestring budget which would explain
> all the little problems some people are having . Why did some peple
> have no service for a time the other day and yet my numbers where
> working ok.

In the blue corner: Ivor + Sipgate
In the red corner: Dextor and Vonage, er, Voipfone, er, Voip.co.uk

Fight!

"Paul Cupis" <> wrote in message
news:e0b9ia$1575$
> wrote:
> > From my dealings with voip.co.uk I gather that like
> > Sipgate the service is being run on a shoestring budget
> > which would explain all the little problems some people
> > are having . Why did some peple have no service for a
> > time the other day and yet my numbers where working ok.
>
> In the blue corner: Ivor + Sipgate
> In the red corner: Dextor and Vonage, er, Voipfone, er,
> Voip.co.uk
>
> Fight!

I'm not fighting with anybody, particulary him. It wouldn't be a fair
fight.

Ivor