"keymaster" <> wrote in message
news:42a9ba84$0$2356$...
> Hi
> Voipfone complaints / moans made by me below taken back.
> My account was acting very strangely, trying to charge me for inclusive
> minutes and not charging me for non inclusive (altho I didnt notice
> that.).
> When I emailed them I was told error must be at my end. emailed again and
> told it was my snom Firmware and perhaps error on my phone. still no joy.
> after altering settings / reflashing fone etc.
> I got lenthy call from Director (Lee) who went thru all possibilities with
> me until we had ruled out everything at my end. established a problem with
> my account opened up a new account for me and all is perfect. spent at
> least an hour putting right problem and apologising despite my carping on
> about voipfone on here.
> Well done Lee....Credit where credit is due!
> Roy
>
If the 'Lee' you spoke to was Lee Rose then I concur. I have to say I have
been very impressed with the speed and quality of customer service from
Voipfone [I am a customer with no vested interest in promoting the company].
For those who think even having to speak to a supplier is immediately a sign
of problems, I should point out that we were trying to sort out a networking
problem with a Speedtouch ADSL router. Lee was helping even though the
router was not supplied by Voipfone.
Lee [another one]
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