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05-17-2005, 03:45 PM
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#1 |
Sipgate - change number.
Has anyone tried and been successful in changing current UK geographic
number to a new number using the option on the 'my account' page https://secure.sipgate.co.uk/user/my_account.php All I get offered is a new German number or an 0870 or an 0845 number. -- amos NOSPAM@all.invalid |
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05-17-2005, 04:44 PM
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#2 |
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Posts: n/a
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Re: Sipgate - change number.
In message of Tue, 17 May 2005, writes
>Has anyone tried and been successful in changing current UK geographic >number to a new number using the option on the 'my account' page >https://secure.sipgate.co.uk/user/my_account.php > >All I get offered is a new German number or an 0870 or an 0845 number. > That's probably because you are now using an ISP that is not UK based |
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05-17-2005, 04:52 PM
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#3 |
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Posts: n/a
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Re: Sipgate - change number.
"David Floyd" <> wrote in message news:7P5qITgaFhiCFwUY@127.0.0.1... > In message of Tue, 17 May 2005, writes >>Has anyone tried and been successful in changing current UK geographic >>number to a new number using the option on the 'my account' page >>https://secure.sipgate.co.uk/user/my_account.php >> >>All I get offered is a new German number or an 0870 or an 0845 number. >> > > That's probably because you are now using an ISP that is not UK based Correct, you can only obtain geographic numbers from a UK IP address. Note that if you change your Sipgate PSTN number, your 7 digit SIP number will *not* change and therefore your SIP number (dialled by another Sipgate user) and PSTN number will bear no relation to one another, which might get confusing..! Ivor |
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05-17-2005, 05:41 PM
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#4 |
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Posts: n/a
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Re: Sipgate - change number.
On Tue, 17 May 2005 16:44:26 +0100, David Floyd <>
wrote: >In message of Tue, 17 May 2005, writes >>Has anyone tried and been successful in changing current UK geographic >>number to a new number using the option on the 'my account' page >>https://secure.sipgate.co.uk/user/my_account.php >> >>All I get offered is a new German number or an 0870 or an 0845 number. >> > >That's probably because you are now using an ISP that is not UK based Well unless BTBB (not yahoo) have done a flit I reckon the problem may lay elsewhere. Did you try to change your number and see what you were offered? -- amos |
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05-17-2005, 05:46 PM
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#5 |
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Posts: n/a
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Re: Sipgate - change number.
On Tue, 17 May 2005 16:52:38 +0100, "Ivor Jones"
<> wrote: > >"David Floyd" <> wrote in message >news:7P5qITgaFhiCFwUY@127.0.0.1... >> In message of Tue, 17 May 2005, writes >>>Has anyone tried and been successful in changing current UK geographic >>>number to a new number using the option on the 'my account' page >>>https://secure.sipgate.co.uk/user/my_account.php >>> >>>All I get offered is a new German number or an 0870 or an 0845 number. >>> >> >> That's probably because you are now using an ISP that is not UK based > >Correct, you can only obtain geographic numbers from a UK IP address. > >Note that if you change your Sipgate PSTN number, your 7 digit SIP number >will *not* change and therefore your SIP number (dialled by another >Sipgate user) and PSTN number will bear no relation to one another, which >might get confusing..! BTBB is not UK based? I give up.I got my original UK geo number using BTBB as my ISP. -- amos |
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05-17-2005, 06:10 PM
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#6 |
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Posts: n/a
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Re: Sipgate - change numbe.
On Tue, 17 May 2005 16:44:26 +0100, David Floyd <>
wrote: >In message of Tue, 17 May 2005, writes >>Has anyone tried and been successful in changing current UK geographic >>number to a new number using the option on the 'my account' page >>https://secure.sipgate.co.uk/user/my_account.php >> >>All I get offered is a new German number or an 0870 or an 0845 number. >> > >That's probably because you are now using an ISP that is not UK based Hi David I got my JD details today not tried any phone calls but the voicemail is nothing short of perfect and what do you know it is all in perfect English !!not that I am hinting at any other voip providers voicemail service of course !! . |
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05-17-2005, 06:17 PM
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#7 |
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Posts: n/a
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Re: Sipgate - change numbe.
In message of Tue, 17 May 2005, writes
>On Tue, 17 May 2005 16:44:26 +0100, David Floyd <> >wrote: > >>In message of Tue, 17 May 2005, writes >>>Has anyone tried and been successful in changing current UK geographic >>>number to a new number using the option on the 'my account' page >>>https://secure.sipgate.co.uk/user/my_account.php >>> >>>All I get offered is a new German number or an 0870 or an 0845 number. >>> >> >>That's probably because you are now using an ISP that is not UK based >Hi David >I got my JD details today not tried any phone calls but the voicemail >is nothing short of perfect and what do you know it is all in perfect >English !!not that I am hinting at any other voip providers voicemail >service of course !! . Just had by first bill too! It's pro-rata 3/5/05 to 10/5/05 = 60p to be taken DD on 3/6/05 I thought they might take a month in advance as well - but no. All OK so far. David |
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05-17-2005, 06:19 PM
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#8 |
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Posts: n/a
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Re: Sipgate - change number.
<> wrote in message news:... On Tue, 17 May 2005 16:52:38 +0100, "Ivor Jones" <> wrote: > >"David Floyd" <> wrote in message >news:7P5qITgaFhiCFwUY@127.0.0.1... >> In message of Tue, 17 May 2005, writes >>>Has anyone tried and been successful in changing current UK geographic >>>number to a new number using the option on the 'my account' page >>>https://secure.sipgate.co.uk/user/my_account.php >>> >>>All I get offered is a new German number or an 0870 or an 0845 number. >>> >> >> That's probably because you are now using an ISP that is not UK based > >Correct, you can only obtain geographic numbers from a UK IP address. > >Note that if you change your Sipgate PSTN number, your 7 digit SIP number >will *not* change and therefore your SIP number (dialled by another >Sipgate user) and PSTN number will bear no relation to one another, which >might get confusing..! BTBB is not UK based? I give up.I got my original UK geo number using BTBB as my ISP. You never mentioned BTBB, you said Sipgate. Or am I misreading something..? Ivor |
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05-17-2005, 06:20 PM
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#9 |
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Posts: n/a
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Re: Sipgate - change number.
<> wrote in message news:... On Tue, 17 May 2005 16:44:26 +0100, David Floyd <> wrote: >In message of Tue, 17 May 2005, writes >>Has anyone tried and been successful in changing current UK geographic >>number to a new number using the option on the 'my account' page >>https://secure.sipgate.co.uk/user/my_account.php >> >>All I get offered is a new German number or an 0870 or an 0845 number. >> > >That's probably because you are now using an ISP that is not UK based Well unless BTBB (not yahoo) have done a flit I reckon the problem may lay elsewhere. Did you try to change your number and see what you were offered? What has BTBB got to do with a Sipgate number..? Ivor |
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05-17-2005, 06:37 PM
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#10 |
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Posts: n/a
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Re: Sipgate - change number.
On Tue, 17 May 2005 18:19:56 +0100, "Ivor Jones"
<> wrote: > ><> wrote in message >news:.. . >On Tue, 17 May 2005 16:52:38 +0100, "Ivor Jones" ><> wrote: > >> >>"David Floyd" <> wrote in message >>news:7P5qITgaFhiCFwUY@127.0.0.1... >>> In message of Tue, 17 May 2005, writes >>>>Has anyone tried and been successful in changing current UK geographic >>>>number to a new number using the option on the 'my account' page >>>>https://secure.sipgate.co.uk/user/my_account.php >>>> >>>>All I get offered is a new German number or an 0870 or an 0845 number. >>>> >>> >>> That's probably because you are now using an ISP that is not UK based >> >>Correct, you can only obtain geographic numbers from a UK IP address. >> >>Note that if you change your Sipgate PSTN number, your 7 digit SIP number >>will *not* change and therefore your SIP number (dialled by another >>Sipgate user) and PSTN number will bear no relation to one another, which >>might get confusing..! > > >BTBB is not UK based? I give up.I got my original UK geo number >using BTBB as my ISP. > >You never mentioned BTBB, you said Sipgate. Or am I misreading >something..? My ISP is BTBB and I cannot see, and that is probably me, what the confusion is between Sipgate, who issued me with a geo number and BT who is my ISP. To recap. I have a number 0114 xxx xxxx issued by sipgate. I want to change it. The facility on sipgate web site is available to do this. My IP lies in the 86.128.x.x to 86.135.255.255 range, assigned to BT GB. I am in the UK. The change number option in the 'my account' page on https://secure.sipgate.co.uk/user/my_account.php only offers me the German, 0845 or 0870 numbers. I have since tried to register as a new user. All I get offered is the same German 0870 or 0845 numbers. That is why I asked if anyone else had tried. Sipgate say there is no problem. I am of the opinion they do have a problem. The problem now appears to be that they are incorrectly referencing IPs to the wrong country. It would be helpful if you could try to change your sipgate geo number and let me know what numbers you are offered (you don't have to take the offered number(s)). I will persue sipgate over the problem, but whilst there is only me complaining they seem reluctant to do anything. I guess they can't simulate the problem if it is dependant on IP address. -- amos |
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