Re: New user problems with JustDial VoIP

In message of Tue, 3 May 2005, writes
>On Tue, 3 May 2005 17:17:13 +0100, David Floyd <>
>wrote:
>
>>I was thinking that JustDial would be more reliable than Sipgate as
>>there is a charge for the service (£1.99 per month).
>>
>>I've just joined up and received my registration details and immediately
>>have two problems.
>>
>>Any other Just Dial users had these problems?
>>
>>1)The Voicemail number (02071248000) is unobtainable from my landline
>>and my mobile, and
>>
>>2)I can't make calls to other numbers (get unobtainable), but I can dial
>>02071248000 using JustDial and access my voicemail.
>>
>>I've sent them an email - but no response yet.
>I emailed them yesterday asking if I could use my Sipura ata with
>their service but no response yet and I do not think I will get one
>seeing that they have a 0870 contact number with will make them loads
>of money .
>I am pleased you have posted this David has I was on the point of
>signing up but will not do now you have posted your first reactions to
>them say what you like at least Sipgate works straight off .

The JustDial account is now sorted - I think I had to wait for the
Direct Debit to be set up by them, but they didn't explain that when
they sent the original email saying my account was set up.

, did you get a reply about the set up for
Sipura?

They sent me their reply with the ATA-486 set up details within 24
hours!

David

David Floyd

On Mon, 9 May 2005 17:35:44 +0100, David Floyd <>
wrote:
>, did you get a reply about the set up for
>Sipura?>
Took me a couple of minutes to think what you where on about and the
answer is no I didn't !in fact I had forgotten about that .

In message of Mon, 9 May 2005, mark kelly writes
>Hi David, if you still need the screenshot email me back so I can reply
>back.

Thanks. I think I'm alright now as JD replied with the settings. Only
trouble is they say the ATA-486 needs to be at least 1.0.5.23 firmware -
mine is 1.0.5.16 and I can't seem to get it upgraded for some reason.

>NB: glad you got a response from Just Dial back, I am still waiting
>for my call charges probably will call them up over the weekend to ask.
> I wonder since yours got answer in 24 hours,

Those that I sent to "customer services" I've not had a rely to, but the
one sent to "support" re the Grandstream box I did get a 24 hour reply.


>Note to everyone : It seem uk.telecom.voip can't be posted to at the
>moment from google and comes up with an error. so this post will be
>just to telecom. But to other person in other discussion, see do not
>shout at ppl who talk about VOIP in TELECOM when they have no choice
>