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Vonage vs. Competitors in the Home VOIP market

 
 
Rick
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      12-05-2003
My wife and I have been using Packet8 for about 3 weeks and will be
canceling the service under their 30-day money-back guarantee. It
isn't terrible, but the audio quality and connection issues are just
irritating enough that it's not worth the $30 or so a month that it
would have saved us.

Very few calls are glitch-free. Almost all of them have brief audio
drops, just enough to make you say "what?" "Can you repeat that?"
several times during the average call. The sound itself is usually
fine, in between drops. BTW I have cable modem, and the cable co was
just out to my house a month ago b/c of a corroded connector somewhere
up the street. After fixing the connector, they tell me my modem
signal is primo.

There is also an issue with often getting a busy signal when I know
the phone I'm calling is not busy (this morning it was the weather
closing no. where I work, which is NEVER busy). When this happens, I
cannot get a dialtone on the P8 phone for 10-15 minutes.

About 25% of calls do not connect on the first try.

The clincher was yesterday when my wife called me at work, and after a
minute or so of "what?" "what did you say?", she said "hang up, I'll
call you back on the cell phone." And I'm thinking, "I'm payng 20
bucks a month just so I can run up my cell bill?" I really wanted
this thing to work, but frankly i think quality VOIP is a year away.

Rick
 
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John M (Replace the AT & DOT with U No What)
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      12-07-2003
How would I know?

shido wrote:
> Has Vonage stopped automagically upgrading their residential customers to
> business customers when they push "unlimited" to its limits?
>


 
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Staffing
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      12-15-2003
I have a T1 internet connection and we got P8. Quality is bad so now moving
to Vonage.

Jay



"Rick" <> wrote in message
news: om...
> My wife and I have been using Packet8 for about 3 weeks and will be
> canceling the service under their 30-day money-back guarantee. It
> isn't terrible, but the audio quality and connection issues are just
> irritating enough that it's not worth the $30 or so a month that it
> would have saved us.
>
> Very few calls are glitch-free. Almost all of them have brief audio
> drops, just enough to make you say "what?" "Can you repeat that?"
> several times during the average call. The sound itself is usually
> fine, in between drops. BTW I have cable modem, and the cable co was
> just out to my house a month ago b/c of a corroded connector somewhere
> up the street. After fixing the connector, they tell me my modem
> signal is primo.
>
> There is also an issue with often getting a busy signal when I know
> the phone I'm calling is not busy (this morning it was the weather
> closing no. where I work, which is NEVER busy). When this happens, I
> cannot get a dialtone on the P8 phone for 10-15 minutes.
>
> About 25% of calls do not connect on the first try.
>
> The clincher was yesterday when my wife called me at work, and after a
> minute or so of "what?" "what did you say?", she said "hang up, I'll
> call you back on the cell phone." And I'm thinking, "I'm payng 20
> bucks a month just so I can run up my cell bill?" I really wanted
> this thing to work, but frankly i think quality VOIP is a year away.
>
> Rick



 
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hank
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      12-15-2003
(John) wrote in message news:<. com>...
> I have been using Vonage for the past 5 months and have been very
> satisfied with the service. I went from a bill of $80 - $90 a month
> between BellSouth and MCI to $26 a month. The only downside I have
> found is when the Broadband connection goes down your phone is dead. -
> That has happened twice in last 5 months (BrightHouse in Florida). I
> recently bought a cell phone for emergency use only ($57 at Walmart +
> $20 for 3 months service - 80 minutes).
> I did a lot of research on the various companies that provide this
> service before I went with Vonage. I developed a website
> (http://www.411-netphone.com)
> that outlines the various plans offered by these companies and have
> tried to present an unbiased comparison of the features offered.
> I am trying to keep this website as up-to-date as possible - please
> let me know if I missed anything.
> John
>
>
> "Joel" <> wrote in message news:<n5Tqb.90$> ...
> > I've been test driving Vonage for the past 10 days.
> >
> > These are my thoughts:
> >
> > -95% quality uptime (meaning that when I'm on the phone, 95% of the time the
> > call is landline clear.
> > -Have to dial out twice to get a line about 25% of the time
> > -Great value for money if you can afford to have cel-phone like quality at
> > $25.00/month (all line charges and 500 ld minutes)
> > -Good user interface/experience for customizing features and getting emailed
> > voicemails or voicemail notification.
> > -Strange how often the VoiceMail system needs to be "upgraded"
> > -A little bothersome that you can't pick from various possible phone
> > numbers, but just get whatever is assigned to you.
> >
> > How does this compare to other services people have tried/are using?


I have been with vonage for about a week and have had no problems what
so ever with it. I am using the motorola mt 1000
hth.
hank
 
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Ryan Susanna
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      02-26-2004
http://www.broadvox.net

give these guys a try, they are #1

"John M (Replace the AT & DOT with U No What)" <jmurrayATmailDOTdk> wrote in
message news:3fd35f21$0$69975$ k...
> How would I know?
>
> shido wrote:
> > Has Vonage stopped automagically upgrading their residential customers

to
> > business customers when they push "unlimited" to its limits?
> >

>



 
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