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What is the best help desk software to support people over the internet?
That does not have to be setup with firewalls?

dv

dv wrote:
> What is the best help desk software to support people over the
> internet? That does not have to be setup with firewalls?
>
> dv

www.logmeinrescue.com is nice but a bit pricey for me. I would recommend it
otherwise, works very well. I have to deal with some fearsome firewall at
client locations but this always seems to work.

dv wrote:
> What is the best help desk software to support people over the
> internet? That does not have to be setup with firewalls?
>
> dv

I've been using radmin. I have remote control, or file transfer, or telnet,
some other options. I don't know about the firewall - I run mine to the
office through a VPN.

www.radmin.com

--
When cryptography is outlawed, bayl bhgynjf jvyy unir cevinpl.

Try www.iesupportmanager.ie its client server and web based.
People can log in via the web log calls , check issues and search a
knowledgebase.

BK

Our product appears to do what you're looking for. It's completely web
based and runs just fine over port 80 or 443 if you need SSL.
www.userscape.com/products/helpspot/

You may want to check out our software at www.plethoratech.com. It
provides PC and server remote control across firewalls and NAT
configurations, with complete encryption (256-bit FIPS 140-2 validated
AES) and centralized control. Also includes messaging, file transfer,
and tunneling to enable third-party admin tools you may have. Let me
know if you'd like more info.

Thanks,
Joel Haspel
Plethora Technology


dv wrote:
> What is the best help desk software to support people over the internet?
> That does not have to be setup with firewalls?
>
> dv