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When I try and scan I can watch the task manager and get a flicker of a
program opening but immediatly closes so I can't really tell you what it is.
The Norton Antivirus window stays open but does not open the new scan
window. And that is all that happens. No error message or crash. The event
log doesn't show anything that deals with Norton and the system is operating
normally in every other sense. Any Ideas?

Vic

"Gandalf" <> wrote in message
newsRYYe.34946$. ..
> Vic wrote:
> > I have a Windows XP Home with Service pack 2. Norton Antivirus 2005 that
was
> > install on 9-7. It ran fine until a couple of days ago I received an
error
> > message from Notron that said that it had an internal program error and
that
> > I needed to uninstall and reinstall to correct this problem. OK, so I
tried
> > to uninstalled using the Add / Remove Programs in the Control Panel and
then
> > said I needed to reboot the computer. Uninstalled seemed to work as it
was
> > gone from the Add / Remove programs. I tried to reinstall and the setup
> > program stated that there was already a newer version of Norton
AntiVirus
> > installed and I would have to remove it before I could install this one.
> > Well I read through the support from Symantec and bacically I ran the
SymNRT
> > program that there was some left over registry entries and that was what
was
> > causing my problem. OK, downloaded the program, ran it rebooted and then
my
> > Norton AntiVirus installed normally. It however did not ask for my
product
> > key code and it still used the renewal date of the 9-7 when I had first
> > installed.
>
> I run into that about once in every 15 installs.
> It sucks, but it happens.
>
> > After all that now comes my current problem. It won't run a full system
scan
> > in normal mode. I can run a scan in Safe mode but not in Normal mode. I
> > followed the instructions at symantec for performing a clean boot and
there
> > is absolutly nothing else loaded at the moment and it still will not
scan. I
> > have tried uninstalling and reinstalling again using the Add / Remove
> > programs and my CD and still got the same result. I have no trouble
running
> > Live Update and it is as current as I can make it. My install of Windows
is
> > as current as I can make it as I ran the Windows Update to make sure.
The
> > auto protect seems to be working fine. I just can run a full system
scan. I
> > have used the Microsoft AntiSpyware, Ad-Aware SE Personal 1.06, Spybot
> > Search and Destroy 1.4 and all found a couple but nothing to write home
> > about. I ran a virus check from www.sarc.com and
housecall.trendmicro.com
> > and both came back negative. I have always used Norton AntiVirus I have
> > never had any other Antivirus programs.
> >
> > I really am at a loss since none of the relevant articles that I can
find
> > from symantec have helped.
> >
> > I hope you all can do better.
> > Thanks in advance
> > Vic
> >
> >
>
> What happens when you try to run it?
> Does it give an error?
> Is the Full System Scan button greyed out?
> Does it simply bail back to the desktop?
>
> Personally, I'd chuck NAV in favor of ClamAV. It's open source [read
> free] and catches more things, faster and better than Norton & McAfee.
>
> -G

Vic wrote:
> When I try and scan I can watch the task manager and get a flicker of a
> program opening but immediatly closes so I can't really tell you what it is.
> The Norton Antivirus window stays open but does not open the new scan
> window. And that is all that happens. No error message or crash. The event
> log doesn't show anything that deals with Norton and the system is operating
> normally in every other sense. Any Ideas?

Yes, dump Norton. It's not good enough to rank as "sucks". Kaspersky is
the best AV, doesn't matter how much you want to spend or how much your
neighbor that knows everthing about computers recommends Norton. I get
computers in my shop all the time that are eaten up by viruses and they
have Norton updated and running. Run Microsoft Antispyware if they have
XP, run SpySweeper if they don't (maybe run both). Run Avast antispyware
or AVG. Use the 30 day trial period of Kaspersky. But get some sense,
lose Norton and use something useful.

"Vic" <> wrote in message
news:mw5Ze.6100$ m...
> When I try and scan I can watch the task manager and get a flicker of a
> program opening but immediatly closes so I can't really tell you what it
> is.
> The Norton Antivirus window stays open but does not open the new scan
> window. And that is all that happens. No error message or crash. The event
> log doesn't show anything that deals with Norton and the system is
> operating
> normally in every other sense. Any Ideas?
>
> Vic
>
> "Gandalf" <> wrote in message
> newsRYYe.34946$. ..
>> Vic wrote:
>> > I have a Windows XP Home with Service pack 2. Norton Antivirus 2005
>> > that
> was
>> > install on 9-7. It ran fine until a couple of days ago I received an
> error
>> > message from Notron that said that it had an internal program error and
> that
>> > I needed to uninstall and reinstall to correct this problem. OK, so I
> tried
>> > to uninstalled using the Add / Remove Programs in the Control Panel and
> then
>> > said I needed to reboot the computer. Uninstalled seemed to work as it
> was
>> > gone from the Add / Remove programs. I tried to reinstall and the setup
>> > program stated that there was already a newer version of Norton
> AntiVirus
>> > installed and I would have to remove it before I could install this
>> > one.
>> > Well I read through the support from Symantec and bacically I ran the
> SymNRT
>> > program that there was some left over registry entries and that was
>> > what
> was
>> > causing my problem. OK, downloaded the program, ran it rebooted and
>> > then
> my
>> > Norton AntiVirus installed normally. It however did not ask for my
> product
>> > key code and it still used the renewal date of the 9-7 when I had first
>> > installed.
>>
>> I run into that about once in every 15 installs.
>> It sucks, but it happens.
>>
>> > After all that now comes my current problem. It won't run a full system
> scan
>> > in normal mode. I can run a scan in Safe mode but not in Normal mode. I
>> > followed the instructions at symantec for performing a clean boot and
> there
>> > is absolutly nothing else loaded at the moment and it still will not
> scan. I
>> > have tried uninstalling and reinstalling again using the Add / Remove
>> > programs and my CD and still got the same result. I have no trouble
> running
>> > Live Update and it is as current as I can make it. My install of
>> > Windows
> is
>> > as current as I can make it as I ran the Windows Update to make sure.
> The
>> > auto protect seems to be working fine. I just can run a full system
> scan. I
>> > have used the Microsoft AntiSpyware, Ad-Aware SE Personal 1.06, Spybot
>> > Search and Destroy 1.4 and all found a couple but nothing to write home
>> > about. I ran a virus check from www.sarc.com and
> housecall.trendmicro.com
>> > and both came back negative. I have always used Norton AntiVirus I have
>> > never had any other Antivirus programs.
>> >
>> > I really am at a loss since none of the relevant articles that I can
> find
>> > from symantec have helped.
>> >
>> > I hope you all can do better.
>> > Thanks in advance
>> > Vic
>> >
>> >
>>
>> What happens when you try to run it?
>> Does it give an error?
>> Is the Full System Scan button greyed out?
>> Does it simply bail back to the desktop?
>>
>> Personally, I'd chuck NAV in favor of ClamAV. It's open source [read
>> free] and catches more things, faster and better than Norton & McAfee.
>>
>> -G
>
I agree with G above. I had similar problems with norton and > and now use
AVG which is also free and works very well indeed.
Richard Woollacott
Please look at http://www.sri-lanka.org.uk

>