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Re: Norton Antivirus 2005 will not scan in normal mode but will in safe mode

 
 
Vic
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      09-23-2005
Yes, At this time it does not detect any problems with the current install
of Norton Antivirus.
Any other ideas?

And I am seriously considering going with a different program I would
already if I could resell the copy I have and of coarse you can't take
opened software back to the store especially since it did work for about two
weeks.

Vic

"SgtMinor" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Vic wrote:
> > I have a Windows XP Home with Service pack 2. Norton Antivirus 2005 that

was
> > install on 9-7. It ran fine until a couple of days ago I received an

error
> > message from Notron that said that it had an internal program error and

that
> > I needed to uninstall and reinstall to correct this problem. OK, so I

tried
> > to uninstalled using the Add / Remove Programs in the Control Panel and

then
> > said I needed to reboot the computer. Uninstalled seemed to work as it

was
> > gone from the Add / Remove programs. I tried to reinstall and the setup
> > program stated that there was already a newer version of Norton

AntiVirus
> > installed and I would have to remove it before I could install this one.
> > Well I read through the support from Symantec and bacically I ran the

SymNRT
> > program that there was some left over registry entries and that was what

was
> > causing my problem. OK, downloaded the program, ran it rebooted and then

my
> > Norton AntiVirus installed normally. It however did not ask for my

product
> > key code and it still used the renewal date of the 9-7 when I had first
> > installed.
> >
> > After all that now comes my current problem. It won't run a full system

scan
> > in normal mode. I can run a scan in Safe mode but not in Normal mode. I
> > followed the instructions at symantec for performing a clean boot and

there
> > is absolutly nothing else loaded at the moment and it still will not

scan. I
> > have tried uninstalling and reinstalling again using the Add / Remove
> > programs and my CD and still got the same result. I have no trouble

running
> > Live Update and it is as current as I can make it. My install of Windows

is
> > as current as I can make it as I ran the Windows Update to make sure.

The
> > auto protect seems to be working fine. I just can run a full system

scan. I
> > have used the Microsoft AntiSpyware, Ad-Aware SE Personal 1.06, Spybot
> > Search and Destroy 1.4 and all found a couple but nothing to write home
> > about. I ran a virus check from www.sarc.com and

housecall.trendmicro.com
> > and both came back negative. I have always used Norton AntiVirus I have
> > never had any other Antivirus programs.
> >
> > I really am at a loss since none of the relevant articles that I can

find
> > from symantec have helped.
> >
> > I hope you all can do better.
> > Thanks in advance
> > Vic
> >
> >

> Did you run Norton's "Automated Support Assistant" to pinpoint the cause
> of the problem?
>
> "Error: "Norton AntiVirus has encountered an internal program error . .
> . " (3003,110)":
>

http://symantec.atgnow.com/consumer/...sultType=5000#
> or
> http://makeashorterlink.com/?W1FE419DB
>
> Consider going with another AV program. Norton's has some nasty habits
> that often impact systems negatively.



 
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