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can't get rid of this spyware - need help

 
 
Puzzled
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Posts: n/a
 
      12-14-2004
Two problems I wonder if related ... first is the adware/spyware I can't
get rid of. I'm using AdAware, SpySweeper, Norton Systemworks and
HijackThis. Here are the malware lines from the HijackThis log:

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch

Second - the Recycle bin shows that it needs to be emptied of two items
yet in Explore, there are no items in the bin. Each time I try to empty
the bin of these two items it returns to the previous state of containing
two items which cannot be seen.

I don't know if these two problems are related and could really use some
guidance. Thank you.


 
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doS
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      12-14-2004
create a new folder, then drag it to the bin. see if it will let you empty
then.

"Puzzled" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Two problems I wonder if related ... first is the adware/spyware I can't
> get rid of. I'm using AdAware, SpySweeper, Norton Systemworks and
> HijackThis. Here are the malware lines from the HijackThis log:
>
> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
> O1 - Hosts: 69.20.16.183 auto.search.msn.com
> O1 - Hosts: 69.20.16.183 search.netscape.com
> O1 - Hosts: 69.20.16.183 ieautosearch
> O1 - Hosts: 69.20.16.183 ieautosearch
> O1 - Hosts: 69.20.16.183 ieautosearch
>
> Second - the Recycle bin shows that it needs to be emptied of two items
> yet in Explore, there are no items in the bin. Each time I try to empty
> the bin of these two items it returns to the previous state of containing
> two items which cannot be seen.
>
> I don't know if these two problems are related and could really use some
> guidance. Thank you.
>
>



 
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°Mike°
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Posts: n/a
 
      12-14-2004
Post the FULL contents of your HijackThis log here.


On Tue, 14 Dec 2004 08:10:46 -0500, in
<(E-Mail Removed)>
Puzzled scrawled:

>Two problems I wonder if related ... first is the adware/spyware I can't
>get rid of. I'm using AdAware, SpySweeper, Norton Systemworks and
>HijackThis. Here are the malware lines from the HijackThis log:
>
>R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
>O1 - Hosts: 69.20.16.183 auto.search.msn.com
>O1 - Hosts: 69.20.16.183 search.netscape.com
>O1 - Hosts: 69.20.16.183 ieautosearch
>O1 - Hosts: 69.20.16.183 ieautosearch
>O1 - Hosts: 69.20.16.183 ieautosearch
>
>Second - the Recycle bin shows that it needs to be emptied of two items
>yet in Explore, there are no items in the bin. Each time I try to empty
>the bin of these two items it returns to the previous state of containing
>two items which cannot be seen.
>
>I don't know if these two problems are related and could really use some
>guidance. Thank you.
>


--
Basic computer maintenance
http://uk.geocities.com/personel44/maintenance.html
 
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Puzzled
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Posts: n/a
 
      12-14-2004
Hi Mike Please don't scold me about all the crapola. Am at the point
of considering a reformat. Here is the log (after the third scan):
Logfile of HijackThis v1.98.2
Scan saved at 7:59:23 AM, on 12/14/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements
3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Executive Software\DiskeeperServer\DKService.exe
C:\Program Files\Roxio\GoBack\GBPoll.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Adobe\Photoshop Elements
3.0\PhotoshopElementsDeviceConnect.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\Program Files\Norton Personal Firewall\IAMAPP.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\tppaldr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton Personal Firewall\SymProxySvc.exe
C:\WINDOWS\system\lsass.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D 1.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\GetRight\GETRIGHT.EXE
C:\Program Files\Norton Personal Firewall\NISSERV.EXE
C:\Program Files\GetRight\GETRIGHT.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\AdsGone\adsgone.exe
C:\Program Files\Roxio\GoBack\GBTray.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
C:\Program Files\YahooPOPs\YahooPOPs.exe
C:\Program Files\Norton Personal Firewall\ATRACK.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\MailWasher Pro\MailWasher.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\unzipped\hijackthis\hijackthis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program
Files\TechSmith\SnagIt 7\SnagItIEAddin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Optimum Online] C:\Program Files\Optimum
Online\Netsurf.exe -tray
O4 - HKLM\..\Run: [MOD] "C:\Program Files\Microangelo\muamgr.exe"
O4 - HKLM\..\Run: [iamapp] "C:\Program Files\Norton Personal
Firewall\IAMAPP.EXE"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec
Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [TPP Auto Loader] "C:\WINDOWS\tppaldr.exe"
O4 - HKLM\..\Run: [Samsung LBP SM]
"C:\WINDOWS\Samsung\LaserSMMgr\ssmmgr.exe" /autorun
O4 - HKLM\..\Run: [EPSON Stylus C84 Series]
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D 1.EXE /P23 "EPSON Stylus
C84 Series" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [lsass] C:\WINDOWS\system\lsass.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EPSON Stylus C84 Series]
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D 1.EXE /P23 "EPSON Stylus
C84 Series" /M "Stylus C84" /EF "HKCU"
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy
Sweeper\SpySweeper.exe" /0
O4 - Startup: YahooPOPs.lnk = C:\Program Files\YahooPOPs\YahooPOPs.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common
Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AdsGone 2004.lnk = C:\Program
Files\AdsGone\adsgone.exe
O4 - Global Startup: GoBack.lnk = C:\Program Files\Roxio\GoBack\GBTray.exe
O4 - Global Startup: Norton System Doctor.lnk = C:\Program Files\Norton
SystemWorks\Norton Utilities\SYSDOC32.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box -
C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Google Search - res://c:\program
files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program
files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program
files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program
files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program
files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Pool 2 -
http://download.games.yahoo.com/game...s/y/potd_x.cab
O16 - DPF: {05E0D4E9-A832-4886-B443-3729E04B3704} (Living Picture
Player) - http://www.gamewaredevelopment.co.uk...ngpicturex.cab
O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (Adobe Form Control) -
http://www.jud2.state.ct.us/webforms...se/FormCtl.cab
O16 - DPF: {224F7DEA-B7C1-11D3-AB40-00902712A5C9} (PLSAddin Class) -
http://www.jud2.state.ct.us/webforms...plsspeller.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download
Control Class) - http://www.fileplanet.com/fpdlmgr/ca...C_1_0_0_44.cab
O16 - DPF: {3EB4F9EA-51A6-48DA-846A-0D69DCBA39EF} (DownloadManager
Control) -
http://download.akamaitools.com.edge...oadManager.cab
O16 - DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} (Photodex Presenter AX
control) - http://www.photodex.com/pxplay.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
https://www-secure.symantec.com/tech...a/SymAData.cab
O16 - DPF: {EF2FB80F-0975-408E-A871-B00CC863478A} (Adobe Soft Font
Installer) -
http://www.jud2.state.ct.us/webforms...tinstaller.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) -
http://www2.incredimail.com/contents...r/imloader.cab

Thanks for any guidance you can offer.
>
>

"°Mike°" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Post the FULL contents of your HijackThis log here.
>
>
> On Tue, 14 Dec 2004 08:10:46 -0500, in
> <(E-Mail Removed)>
> Puzzled scrawled:
>
>>Two problems I wonder if related ... first is the adware/spyware I can't
>>get rid of. I'm using AdAware, SpySweeper, Norton Systemworks and
>>HijackThis. Here are the malware lines from the HijackThis log:
>>
>>R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
>>O1 - Hosts: 69.20.16.183 auto.search.msn.com
>>O1 - Hosts: 69.20.16.183 search.netscape.com
>>O1 - Hosts: 69.20.16.183 ieautosearch
>>O1 - Hosts: 69.20.16.183 ieautosearch
>>O1 - Hosts: 69.20.16.183 ieautosearch
>>
>>Second - the Recycle bin shows that it needs to be emptied of two items
>>yet in Explore, there are no items in the bin. Each time I try to empty
>>the bin of these two items it returns to the previous state of
>>containing
>>two items which cannot be seen.
>>
>>I don't know if these two problems are related and could really use some
>>guidance. Thank you.
>>

>
> --
> Basic computer maintenance
> http://uk.geocities.com/personel44/maintenance.html



 
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doS
Guest
Posts: n/a
 
      12-14-2004
yeh, have him post 10 or 12kbs, idiot......

"°Mike°" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Post the FULL contents of your HijackThis log here.
>
>
> On Tue, 14 Dec 2004 08:10:46 -0500, in
> <(E-Mail Removed)>
> Puzzled scrawled:
>



 
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°Mike°
Guest
Posts: n/a
 
      12-14-2004
On Tue, 14 Dec 2004 15:09:33 -0500, in
<(E-Mail Removed)>
Puzzled scrawled:

>Hi Mike Please don't scold me about all the crapola. Am at the point
>of considering a reformat. Here is the log (after the third scan):
>Logfile of HijackThis v1.98.2
>Scan saved at 7:59:23 AM, on 12/14/2004
>Platform: Windows XP SP2 (WinNT 5.01.2600)
>MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
>
>Running processes:


>C:\WINDOWS\system\lsass.exe


Lsass.exe should ONLY be run from the Windows\System32
folder, so this is likely to be a virus/worm. Terminate the
above process and SCAN YOUR SYSTEM.


>O1 - Hosts: 69.20.16.183 auto.search.msn.com
>O1 - Hosts: 69.20.16.183 search.netscape.com
>O1 - Hosts: 69.20.16.183 ieautosearch
>O1 - Hosts: 69.20.16.183 ieautosearch
>O1 - Hosts: 69.20.16.183 ieautosearch


Have HijackThis fix the above 5 entries.


>O4 - HKLM\..\Run: [lsass] C:\WINDOWS\system\lsass.exe


Have HijackThis fix the above -- see my comment about
probable worm/virus.

<snip>

--
Basic computer maintenance
http://uk.geocities.com/personel44/maintenance.html
 
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Cassie
Guest
Posts: n/a
 
      12-16-2004
°Mike°, I have tried numerous times to let HijackThis fix the problems but
the following items keep recurring like a bad dream:
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch

Once again I am wondering if the two invisible items in the recycle bin
could have anything to do with this.

Do you know of any other way I can stop these popups? AdsGone is trying
its best but the sudden lurch of the screen when the ad tries to present
and then AdsGone deflects it is hard on my concentration when working. I
really, really appreciate your help.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

"°Mike°" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Tue, 14 Dec 2004 15:09:33 -0500, in
> <(E-Mail Removed)>
> Puzzled scrawled:
>
>>Hi Mike Please don't scold me about all the crapola. Am at the
>>point
>>of considering a reformat. Here is the log (after the third scan):
>>Logfile of HijackThis v1.98.2
>>Scan saved at 7:59:23 AM, on 12/14/2004
>>Platform: Windows XP SP2 (WinNT 5.01.2600)
>>MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
>>
>>Running processes:

>
>>C:\WINDOWS\system\lsass.exe

>
> Lsass.exe should ONLY be run from the Windows\System32
> folder, so this is likely to be a virus/worm. Terminate the
> above process and SCAN YOUR SYSTEM.
>
>
>>O1 - Hosts: 69.20.16.183 auto.search.msn.com
>>O1 - Hosts: 69.20.16.183 search.netscape.com
>>O1 - Hosts: 69.20.16.183 ieautosearch
>>O1 - Hosts: 69.20.16.183 ieautosearch
>>O1 - Hosts: 69.20.16.183 ieautosearch

>
> Have HijackThis fix the above 5 entries.
>
>
>>O4 - HKLM\..\Run: [lsass] C:\WINDOWS\system\lsass.exe

>
> Have HijackThis fix the above -- see my comment about
> probable worm/virus.
>
> <snip>
>
> --
> Basic computer maintenance
> http://uk.geocities.com/personel44/maintenance.html



 
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°Mike°
Guest
Posts: n/a
 
      12-16-2004
Now I'm confused. I was helping somebody
with the nym "Puzzled". Is that you? If so,
you haven't mentioned anything about the
virus/worm issue, and what you did about
it, if anything.


On Thu, 16 Dec 2004 00:36:19 -0500, in
<pe9wd.2313$(E-Mail Removed)>
Cassie scrawled:

>°Mike°, I have tried numerous times to let HijackThis fix the problems but
>the following items keep recurring like a bad dream:
>R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
>O1 - Hosts: 69.20.16.183 auto.search.msn.com
>O1 - Hosts: 69.20.16.183 search.netscape.com
>O1 - Hosts: 69.20.16.183 ieautosearch
>O1 - Hosts: 69.20.16.183 ieautosearch
>
>Once again I am wondering if the two invisible items in the recycle bin
>could have anything to do with this.
>
>Do you know of any other way I can stop these popups? AdsGone is trying
>its best but the sudden lurch of the screen when the ad tries to present
>and then AdsGone deflects it is hard on my concentration when working. I
>really, really appreciate your help.
>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


<snip>

--
Basic computer maintenance
http://uk.geocities.com/personel44/maintenance.html
 
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Cassie
Guest
Posts: n/a
 
      12-17-2004
I confuse myself, too. Use one name for business news server and another
for my ISP news server. Computer gets mixed up sometimes. Sorry.

I ran SpyBot S&D, then SpySweeper, then HouseCall, then Norton AV.
Went to GeeksToGo and read for hours.
Found Guard.tmp in the System32 folder, dragged to desktop, renamed and
deleted. It recreated itself.
Ran HijackThis twenty times.
Result:
Still have the following bouncing back after the HijackThis fix:
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
And now, have a white box on the screen saying "No new messages".
This box remains 'Always on Top' and I have no clue what it is.

I do not run Messenger (think I deleted it a long time ago.
Think this is VX2 in some form but have run out of ideas about what to do.
Can you help?
Puzzled aka Cassie
>

"°Mike°" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Now I'm confused. I was helping somebody
> with the nym "Puzzled". Is that you? If so,
> you haven't mentioned anything about the
> virus/worm issue, and what you did about
> it, if anything.



 
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°Mike°
Guest
Posts: n/a
 
      12-17-2004
Is your hosts file read only? Take the R/O attribute
off before you scan, and reinstate it afterwards.

Have you ran the VX2 plugin for Ad-Aware?

Ad-Aware SE
http://www.lavasoftusa.com/
http://www.lavasoft.nu/
http://www.lavasoft.de/
Ad-Aware VX2 cleaner plug-in
http://www.lavasoftusa.com/software/...2cleaner.shtml
http://www.lavasoft.nu/software/addons/vx2cleaner.shtml
http://www.lavasoft.de/software/addons/vx2cleaner.shtml
IMPORTANT NOTICE:
http://www.mvps.org/winhelp2002/hosts.htm#Attention


Also, there is now a new version of HijackThis:

HijackThis
http://mjc1.com/mirror/hjt/
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
http://209.133.47.12/~merijn/files/HijackThis.exe
http://aumha.org/downloads/hijackthis.zip
http://aumha.org/downloads/hijackthis.exe


On Thu, 16 Dec 2004 20:39:21 -0500, in
<qSqwd.2533$(E-Mail Removed)>
Cassie scrawled:

>I confuse myself, too. Use one name for business news server and another
>for my ISP news server. Computer gets mixed up sometimes. Sorry.
>
>I ran SpyBot S&D, then SpySweeper, then HouseCall, then Norton AV.
>Went to GeeksToGo and read for hours.
>Found Guard.tmp in the System32 folder, dragged to desktop, renamed and
>deleted. It recreated itself.
>Ran HijackThis twenty times.
>Result:
>Still have the following bouncing back after the HijackThis fix:
>R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
>O1 - Hosts: 69.20.16.183 auto.search.msn.com
>O1 - Hosts: 69.20.16.183 search.netscape.com
>O1 - Hosts: 69.20.16.183 ieautosearch
>And now, have a white box on the screen saying "No new messages".
>This box remains 'Always on Top' and I have no clue what it is.
>
>I do not run Messenger (think I deleted it a long time ago.
>Think this is VX2 in some form but have run out of ideas about what to do.
>Can you help?
>Puzzled aka Cassie
>>

>"°Mike°" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed)...
>> Now I'm confused. I was helping somebody
>> with the nym "Puzzled". Is that you? If so,
>> you haven't mentioned anything about the
>> virus/worm issue, and what you did about
>> it, if anything.

>


--
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http://uk.geocities.com/personel44/maintenance.html
 
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