Seeking to answer the question
"Who Knows Dot Info?"
"Who Knows Dot Info" is a 'Virtual Users Group', currently in the earliest
stages of formation.
We are committed to empowering support by improving the ease of use,
availability, and immediate usefulness of support knowledge.
As our name, "Who Knows Dot Info," reflects, that just as sometimes it's not
so much WHAT you know, as WHO you know, at other times it's far more of a
question of "Do you know how to know who knows?"
Unlike may other support oriented groups, our purpose is to focus NOT on the
answers, mind you, but more the questions. Serving less as a yet another
knowledge base or fix-oriented help desk, but rather as a catalyst for
establishing a Meta Knowledge Base, seeking through discussion and resource
sharing to establish a knowledge base of knowledge bases, and eventually
providing a programatic help desk serving to guide users to the appropriate
fix-oriented knowledge bases and help desks across the internet.
The term 'Virtual' Users Group is meant to highlight the fact that Who Knows
Dot Info's membership will linked more by a common shared vision than by a
common shared geography. Who Knows Dot Info seeks members whereever they
may be found, the sole membership criteria being a desire to support our
vision for empowering support.
To more effectively access support and support knowledge, whereever that
knowledge may be found, requires not only aiding access to the vast wealth
of knowledge encapsulated in the various Support Knowledge Bases scattered
accross the web, but further includes linking users to those supportive
individuals that are our ultimate knowledge bases
Since such a broad spectrum solution will require that the problem space be
subdivided, and since mere discussions alone, without any consequent actions
toward realizing discussion's goals, might be a potentially futile effort,
three conceptually related off-shoot projects have been established at
HeKnows.Info, eKnows.Info, and eKnows.Net.
These three supporting projects and implementation staging grounds are
currently instantiated as co-resident domains, which will be separated into
three discrete entities as the need arises.
Thus, WhoKnows.Info will be supported in its mission and even member without
their own independent means for creating trial implementations of the
systems actions suggested in our discussions will be richly supported in
pursuit of our answers to the age old question of "Who Knows Dot Info?".
It is hoped, but by no means required, that some portion of the members of
Who Knows Dot Info may join onto one or more of these supporting project
teams, each of which will be endeavoring to instantiate some aspect of the
specific resources desirable in furtherance of our goals and aspirations of
better assisting users.
Who Knows Dot Info (
http://www.WhoKnows.Info) will serve as the Users
Group's home, providing a forum for the sharing of ideas, methodologies, and
resources which might enable the membership to better answer the question
"Who Knows Dot Info?" addressing the core questions of how to improve the
accessibility of support knowledge and resources, not only to Who Knows Dot
Info members, but for members of the larger Dot Net community as well, and
ideally at some point extending our reach so as to offer the benefits of our
discussions, and the improvements thereby engendered, to the greater
computing community at large.
"He Knows Dot Info" (
http://www.HeKnows.Info) will serve as the home for a
team undertaking to guide users to supportive individuals and organizations,
providing answers to the literal question "Who Knows Dot Info?" initially
abstractly, and then as a simple catalog, but with the long term goal of
answering that question ever more effectively and appropriately by
instantiating a knowledge base linking individuals, websites, and
organizations as specific solutions to specific problems, thereby offering
specific "He Knows Dot Info" answers to specific "Who Knows Dot Info?"
questions, in much the same way as support.microsoft.com will direct a user
to prospective solutions for a specific error code.
"eKnows Info" (
http://www.eKnows.Info) will serve as the home for a team
undertaking, in a similar manner, to guide users to appropriate electronic
resources, those 'e' rather than 'He' resources, in the form of knowledge
bases, discussion groups, and other supportive resources, both identifying
those resources and furthermore offering guidance regarding the best means
of more effectively accessing the sought for knowledge therein.
Finally "eKnows .Net" (
http://www.eKnows.Net) will serve as the home for a
team undertaking the development of a .NET Connected Application endeavoring
to instantiate the goals and aspirations of Who Knows Dot Info, thereby
leveraging the insights of Who Knows Dot Info, combined with the knowledge
stores of HeKnows.Info and eKnows.Info.
The initial focus of the eKnows.Net development team will be on leveraging
these insights and knowledge on behalf of members of the Dot Net community,
but hopefully in time this focus will expand in an effort to offer similar
benefits to the greater computing community at large as well.
As stated before, while it is hoped that some members of Who Knows Dot Info
may join onto one or more of these off-shoot project teams, this will by no
means be required.
If the notions described here appeal to you, then I would invite you to
visit us at
http://www.WhoKnows.Info/www .
Scott C. Van Sanford ~ Founder