First, I have only used this area of Google to post a question once
before as well as to reply to a comment made by an earlier gentleman.
Secondly, the second comment was to be more descriptive (I do know
that I could have had more but gee...the IE closed on me again) and I
am about to very descriptive.
Third, I am grateful that you are willing to respond to my question
but you do not have to be so rude in your response...I don't need
lessons, but thanks anyways.
Okay so you want descriptive...here goes.
I have a computer running Windows XP Home Edition Version 2002 Service
Pack 1 (it is what came with the computer). I have IE Version
6.0.2800.1106 as well as Norton AntiVirus 2004 (it scans and finds no
viruses).
Everytime we access the internet we get a message that
reads---Internet Explorer has encountered a problem and needs to
close. If I click on the data link at the bottom I am given the
following information:
AppName: iexplore.exe
AppVer: 6.0.2800.1106
ModName: msls31.dll
ModVer: 3.10.349.0
OffSet: 00002ac5
If I click on the technical button from there I get a file that will
accompany the report. I can give you that file name if you need at a
later time.
So what I have done to try and correct the problem? Well I first
contacted a local computer store and they told me to go to the Control
Panel and uncheck IE from the components list and then go back and
reinstall it. I did that and it did not help. After that I
researched some more in great deatil and followed another person's
adive. I first unchecked the "enable 3rd party browser extensions"
and downloaded Spybot-Search and Destroy. After downloading the
program I found updates and then scanned the computer. The scan gave
me the following information.
DoubleClick 1 Entry that was a tracking cookie
Advertising.com 2 entires both tracking cookies
Alexa Related 1 entry that said replace file
(C:\Windows\web\related.htm)
Avenue A, Inc. 1 entry that was a tracking cookie
DSO Exploit 5 Entries that were registry changes
MediaPlex 1 Entry that was a tracking cookie
Now ever since I turned off the 3rd party browser extensions I have
had no problems which is why I ran the spybot. I was told that if
disabling that item fixed the problem I needed to run the spybot.
Now I guess I need to know what to do with the items from the spybot
and if I need to re-enable the 3rd party browser extensions or
something else all together. If you could help me I would greatly
appreciate it. If you need any further information I could appreciate
it.
Thanks so much!!
°Mike° <> wrote in message news:<>...
> Lesson 1. Please don't start a subject line with "Re:". That
> gets included in replies, automatically, but when you start
> a thread with "Re", it makes it look like you are replying to
> another poster, and your question may go overlooked -- I
> nearly deleted it without a second thought.
>
> Lesson 2. Please be more descriptive in your choice of
> subject text, but be brief. Common subject titles, like
> yours, or "help", "outlook express", "error", etc. are not
> only annoying, but your post may, again, get overlooked
> as it gets swallowed up in threads of the same subject
> title.
>
> Lesson 3. Please be more precise in your question, and
> include as much information as you can about your
> operating system, software involved, and VERBATIM
> error messages.
>
> Herein endeth the lesson.
>
> For your next assignment, please study the following:
>
> Error Message: IEXPLORE Caused an Invalid Page
> Fault in Module MSLS31.DLL
> http://support.microsoft.com/?kbid=282198
>
>
> On 8 Jul 2004 17:22:30 -0700, in
> < >
> S Philpot scrawled:
>
> >I get an Internet Explorer Error box. If you click on the technical
> >information button it mentions the file msls31.dll.
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