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My friend has a problem with Windows Update. He has WinXP Home. He had
problems with some trojans and viruses which were recently cleaned up but
I'm not sure this has to do with that. Windows Updates in the past have
worked.

What happens is that the download of the updates works fine - progress bar
tracks the download as it comes over till the download is complete. Then it
says that it is completing the installation and be patient but NOTHING
happens. The lower progress bar never even starts up. Eventually you have to
close the download/install dialog. The Browser itself is usually hung at
this point.

I've reinstalled the IE Browser (ver 6 sp1) and that made no difference. It
seems to make no difference which updates we're updating - the results are
the same. Here's the Windows Update log showing the lines that pertain to
the last try we made (we never get any explicit error alerts or logs - just
gets 'stuck'):

2004-05-26 18:52:31 01:52:31 Success IUENGINE Querying software
update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-05-26 18:52:32 01:52:32 Success IUENGINE Asynchronous
Download started
2004-05-26 18:52:32 01:52:32 Success IUENGINE Download
destination root folder is: C:\WUTemp
2004-05-26 18:53:25 01:53:25 Success IUENGINE Downloaded file
http://download.windowsupdate.com/ms...c482760a68.exe
2004-05-26 18:53:25 01:53:25 Success IUENGINE Local path
C:\WUTemp\com_microsoft.837272_WMP9_Hotfix_NT\Wind owsMedia9-KB837272-ENU.exe
2004-05-26 18:53:25 01:53:25 Success IUENGINE See iuhist.xml for
details: Download finished
2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
Install started
2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
Install completed startup

any help greatly appreciated,
-dg

See if this link works first:
https://v4.windowsupdate.microsoft.com/en/default.asp

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/default...;en-us;q193385



If all else fails, download the update and install it locally.

Windows Update Catalog.
http://v4.windowsupdate.microsoft.co...en/default.asp

To save Windows Update files, connect to the Windows Update Catalog
(Also referred to as Corporate Windows Update) site.
http://v4.windowsupdate.microsoft.co...corporate=true


On Thu, 27 May 2004 03:15:39 GMT, "dan glenn" <> wrote:

>My friend has a problem with Windows Update. He has WinXP Home. He had
>problems with some trojans and viruses which were recently cleaned up but
>I'm not sure this has to do with that. Windows Updates in the past have
>worked.
>
>What happens is that the download of the updates works fine - progress bar
>tracks the download as it comes over till the download is complete. Then it
>says that it is completing the installation and be patient but NOTHING
>happens. The lower progress bar never even starts up. Eventually you have to
>close the download/install dialog. The Browser itself is usually hung at
>this point.
>
>I've reinstalled the IE Browser (ver 6 sp1) and that made no difference. It
>seems to make no difference which updates we're updating - the results are
>the same. Here's the Windows Update log showing the lines that pertain to
>the last try we made (we never get any explicit error alerts or logs - just
>gets 'stuck'):
>
>2004-05-26 18:52:31 01:52:31 Success IUENGINE Querying software
>update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
>2004-05-26 18:52:32 01:52:32 Success IUENGINE Asynchronous
>Download started
>2004-05-26 18:52:32 01:52:32 Success IUENGINE Download
>destination root folder is: C:\WUTemp
>2004-05-26 18:53:25 01:53:25 Success IUENGINE Downloaded file
>http://download.windowsupdate.com/ms...c482760a68.exe
>2004-05-26 18:53:25 01:53:25 Success IUENGINE Local path
>C:\WUTemp\com_microsoft.837272_WMP9_Hotfix_NT\Win dowsMedia9-KB837272-ENU.exe
>2004-05-26 18:53:25 01:53:25 Success IUENGINE See iuhist.xml for
>details: Download finished
>2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
>Install started
>2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
>Install completed startup
>
>any help greatly appreciated,
>-dg
>

dan glenn wrote:
>
> My friend has a problem with Windows Update. He has WinXP Home. He had

http://www.bootdisk.com/xptop10.htm#4



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