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Urgent Help Needed-IT Management

 
 
DosMaster
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Posts: n/a
 
      11-07-2003
I have to agree with Gary here. I've been the network admin for my firm for
18 months or so, and was recently offered the oppertunity to switch to lead
programmer (same pay, less hassles [or so I thought...]). Needless to say,
I'm now the head code monkey, but for some reason, the users still come to
me to get things fixed...

After a bit of thought, I added this loop to my daily subroutine -


If (IsNull(user.thought) AND (Err.Msg = ID10T)) = True Then
Do
With user
Quickly.Apply.Lart(user, forehead, repeatedly, nonstop)
End With
Loop until User.Leaves(office)
End If


Seems to help...
--
DosMaster

"To err is human, to really foul things up, it takes a computer."
"Even a fish wouldn't get in trouble if it kept it's mouth shut!"
" *REAL* Programmers can write: 'Copy Con Program.Exe' "
SETI - Be part of something special: http://setiathome.ssl.berkeley.edu


"Gary G. Taylor" <> wrote in message
news:AjDqb.1000$ ...
> Mark Rosenbaum wrote:
>
> > Sorry for the inappropriate group posting but didn't know which groups

to
> > post to.
> >
> > I have just been given the task of taking over my company's entire

MIS/IT
> > department. I'm already pulling my hair out. There are so many

problems
> > that it's not even funny. I would greatly appreciated anyone's advice,
> > suggestions, and help on the items listed below.
> >
> >
> > Can anyone provide me with some examples of solid SOP's for an IT dept.

or
> > suggest where I might find some on the web.
> >
> > Does anyone have copies of helpdesk tickets that they can shoot off to

me
> > I will need to make some for the dept.
> >
> > I know that I have seen daily, weekly, and monthly check lists for
> > installed
> > systems. Basically a check list for tasks that should be done to the
> > server room, servers, PC's and the such, but can't find any.
> >
> > Any ideas or knowledge from anyone concerning the processes and flows of
> > running an MIS dept.
> >
> > Basically I was given the job because my bosses think a band-aid needs

to
> > be applied to some problems where there should be a tunicate.
> >
> > Please feel free to post back in this group or email me at
> >
> >
> >

> You poor bastard. I sympathize with you.
> I would start looking for a new job right now ... you'll need it, probably
> sooner than you think.
> --
> Gary G. Taylor * Rialto, CA
> gary at donavan dot org / http:// geetee dot donavan dot org
> "The two most abundant things in the universe
> are hydrogen and stupidity." --Harlan Ellison
>



 
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Pat Marley
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Posts: n/a
 
      11-10-2003

"Mark Rosenbaum" <> wrote :

> I have just been given the task of taking over my company's entire MIS/IT
> department. I'm already pulling my hair out. There are so many problems
> that it's not even funny. I would greatly appreciated anyone's advice,
> suggestions, and help on the items listed below.


An excellent starting point: read this book:

The Peter Principle; why things always go wrong" by Dr. Laurence J. Peter
and
Raymond Hull, William Morrow & Company, Inc., New York, 1969, 179 pages

Pemo


 
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