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During an uninstall of Norton Antivirus Corporate Edition, my system
hung up and then crashed - leaving the uninstall incomplete. I am now
unable to reinstall any version of NAV because the program finds NAV
Corporate present on the system. I deleted all entries in the
registry referring to NAV Corporate, the system folder itself, and
any files that I could find that clearly related to NAV found in a
system search for the words "corporate" or "nav".

What can I use to clean out the remaining vestiges of NAV in order to
reinstall a different version?

Any suggestions? Thanks very much.

What operating system? System restore?


On Sat, 18 Oct 2003 15:19:00 GMT, in
<Xns9418741CDF753aksjdfapsodfj@24.168.128.74>
American Pi scrawled:

>During an uninstall of Norton Antivirus Corporate Edition, my system
>hung up and then crashed - leaving the uninstall incomplete. I am now
>unable to reinstall any version of NAV because the program finds NAV
>Corporate present on the system. I deleted all entries in the
>registry referring to NAV Corporate, the system folder itself, and
>any files that I could find that clearly related to NAV found in a
>system search for the words "corporate" or "nav".
>
>What can I use to clean out the remaining vestiges of NAV in order to
>reinstall a different version?
>
>Any suggestions? Thanks very much.

--
Basic computer maintenance
http://uk.geocities.com/personel44/maintenance.html

"American Pi" <> wrote in message
news:Xns9418741CDF753aksjdfapsodfj@24.168.128.74.. .
> During an uninstall of Norton Antivirus Corporate Edition, my system
> hung up and then crashed - leaving the uninstall incomplete. I am now
> unable to reinstall any version of NAV because the program finds NAV
> Corporate present on the system. I deleted all entries in the
> registry referring to NAV Corporate, the system folder itself, and
> any files that I could find that clearly related to NAV found in a
> system search for the words "corporate" or "nav".
>
> What can I use to clean out the remaining vestiges of NAV in order to
> reinstall a different version?
>
> Any suggestions? Thanks very much.

This might not help but have a look in Msconfig/Sytem.ini/386Enh...see if
there is anything refering to NAV and if so untick.. Bob ...might also be
worth a look through other folders in this utility

"Bob B" <> wrote in news:Lodkb.3046$KA5.26381@newsfep4-
glfd.server.ntli.net:

> This might not help but have a look in
> Msconfig/Sytem.ini/386Enh...see if



Thanks Bobbby. Will try.

In response to *Mike*, the OS is WinXP-Pro. I'm considering a full Windows
re-install, but would prefer to avoid the that rigor morale if possible.

American Pi came up with this: news:Xns9418741CDF753aksjdfapsodfj@
24.168.128.74:

> During an uninstall of Norton Antivirus Corporate Edition, my system
> hung up and then crashed - leaving the uninstall incomplete. I am now
> unable to reinstall any version of NAV because the program finds NAV
> Corporate present on the system. I deleted all entries in the
> registry referring to NAV Corporate, the system folder itself, and
> any files that I could find that clearly related to NAV found in a
> system search for the words "corporate" or "nav".
>
> What can I use to clean out the remaining vestiges of NAV in order to
> reinstall a different version?
>
> Any suggestions? Thanks very much.

http://service1.symantec.com/SUPPORT/ent-
security.nsf/docid/2002112108541748?
Open&dtype=corp&tdir=&tpre=&prev=gen&src=ent_web_n am

or:

http://tinyurl.com/rftx

--
"Life is a bitch, and finally you end up marrying one..."

American Pi wrote:
> During an uninstall of Norton Antivirus Corporate Edition, my system
> hung up and then crashed - leaving the uninstall incomplete. I am now
> unable to reinstall any version of NAV because the program finds NAV
> Corporate present on the system. I deleted all entries in the
> registry referring to NAV Corporate, the system folder itself, and
> any files that I could find that clearly related to NAV found in a
> system search for the words "corporate" or "nav".
>
> What can I use to clean out the remaining vestiges of NAV in order to
> reinstall a different version?
>
> Any suggestions? Thanks very much.

This is VERY common -- there is an article on the Symantec site. I bet
you didn't think to look in the registry under Intel, didja? <s>

This link should get you the article -- you have to download a cleanup
tool called RNAV2003 -- but it's not responding for me today.
http://service1.symantec.com/SUPPORT...rc=bar_sch_nam
http://tinyurl.com/nk2d


You have to run it in compatibility mode if you have WinXP, though.
(Always good to include your Windows version in your post when you have
a problem.)

Also, the same problem can exist for OEM-installed versions of NAV.

-- DE

"Tergiversative" <> wrote in message
news:...
> American Pi wrote:
> > During an uninstall of Norton Antivirus Corporate Edition, my system
> > hung up and then crashed - leaving the uninstall incomplete. I am now
> > unable to reinstall any version of NAV because the program finds NAV
> > Corporate present on the system. I deleted all entries in the
> > registry referring to NAV Corporate, the system folder itself, and
> > any files that I could find that clearly related to NAV found in a
> > system search for the words "corporate" or "nav".
> >
> > What can I use to clean out the remaining vestiges of NAV in order to
> > reinstall a different version?
> >
> > Any suggestions? Thanks very much.
>
> This is VERY common -- there is an article on the Symantec site. I bet
> you didn't think to look in the registry under Intel, didja? <s>
>
> This link should get you the article -- you have to download a cleanup
> tool called RNAV2003 -- but it's not responding for me today.
>
http://service1.symantec.com/SUPPORT...rc=bar_sch_nam
> http://tinyurl.com/nk2d
>
>
> You have to run it in compatibility mode if you have WinXP, though.
> (Always good to include your Windows version in your post when you have
> a problem.)
>
> Also, the same problem can exist for OEM-installed versions of NAV.
>
> -- DE
>
run: services.msc

There is a big fat file that symantec virus loads. Do not recall its name.

my 2 cents

"Bob B" <> wrote in
news:Lodkb.3046$:

> This might not help but have a look in
> Msconfig/Sytem.ini/386Enh...see if
> there is anything refering to NAV and if so
> untick.. Bob ...might also be
> worth a look through other folders in this utility


That seems to have resolved it! Thanks to all who replied.

On Sat, 18 Oct 2003 15:20:32 -0700, in
<>
Tergiversative scrawled:

>American Pi wrote:
>> During an uninstall of Norton Antivirus Corporate Edition, my system
>> hung up and then crashed - leaving the uninstall incomplete. I am now
>> unable to reinstall any version of NAV because the program finds NAV
>> Corporate present on the system. I deleted all entries in the
>> registry referring to NAV Corporate, the system folder itself, and
>> any files that I could find that clearly related to NAV found in a
>> system search for the words "corporate" or "nav".
>>
>> What can I use to clean out the remaining vestiges of NAV in order to
>> reinstall a different version?
>>
>> Any suggestions? Thanks very much.
>
>This is VERY common -- there is an article on the Symantec site. I bet
>you didn't think to look in the registry under Intel, didja? <s>
>
>This link should get you the article -- you have to download a cleanup
>tool called RNAV2003 -- but it's not responding for me today.
>http://service1.symantec.com/SUPPORT...rc=bar_sch_nam
>http://tinyurl.com/nk2d
>
>
>You have to run it in compatibility mode if you have WinXP, though.
>(Always good to include your Windows version in your post when you have
>a problem.)
>
>Also, the same problem can exist for OEM-installed versions of NAV.
>
>-- DE

Symantec quite clearly states:

"Norton AntiVirus Corporate Edition (NAVCE): Do not use
Rnav2003.exe to uninstall NAVCE."

--
Basic computer maintenance
http://uk.geocities.com/personel44/maintenance.html

°Mike° wrote:
> On Sat, 18 Oct 2003 15:20:32 -0700, in
> <>
> Tergiversative scrawled:
>
>
>>American Pi wrote:
>>
>>>During an uninstall of Norton Antivirus Corporate Edition, my system
>>>hung up and then crashed - leaving the uninstall incomplete. I am now
>>>unable to reinstall any version of NAV because the program finds NAV
>>>Corporate present on the system. I deleted all entries in the
>>>registry referring to NAV Corporate, the system folder itself, and
>>>any files that I could find that clearly related to NAV found in a
>>>system search for the words "corporate" or "nav".
>>>
>>>What can I use to clean out the remaining vestiges of NAV in order to
>>>reinstall a different version?
>>>
>>>Any suggestions? Thanks very much.
>>
>>This is VERY common -- there is an article on the Symantec site. I bet
>>you didn't think to look in the registry under Intel, didja? <s>
>>
>>This link should get you the article -- you have to download a cleanup
>>tool called RNAV2003 -- but it's not responding for me today.
>>http://service1.symantec.com/SUPPORT...rc=bar_sch_nam
>>http://tinyurl.com/nk2d
>>
>>
>>You have to run it in compatibility mode if you have WinXP, though.
>>(Always good to include your Windows version in your post when you have
>>a problem.)
>>
>>Also, the same problem can exist for OEM-installed versions of NAV.
>>
>>-- DE
>
>
> Symantec quite clearly states:
>
> "Norton AntiVirus Corporate Edition (NAVCE): Do not use
> Rnav2003.exe to uninstall NAVCE."
>

I may have the wrong link, but as I stated -- I can't seem to get into
the actual article on the Symantec site, but there MOST DEFINITELY is a
tool for removing the CE version, and then there are registry entries
under *Intel* for it.

Until you use their clean-up tool AND ensure the registry keys are
removed per their instructions, you simply can't successfully install
another version if you have this problem in the first place.

It is a very common situation, and I only wish the Symantec site were
allowing me to get directly to the article so that I didn't have to post
a link "blind".

Here is another link from another site, but I still have problems
getting to the actual page:
http://service4.symantec.com/SUPPORT...01011116210048

Here is another article I *can* get to which verifies that the problem
is often with an INTEL registry key:
http://www.ntfaq.ch/base/An%20instal...20complete.htm