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Martin Gregorie 07-23-2011 08:40 PM

Access problems with the Oracle Technical Support Network
 
I'm having a total failure to in my attempts to access the Oracle
Technical Support network so I can research/report the JavaMail problem
in my preceding post, but the Main login screen shows no response except
to crash with a 'Contact the System Admin' message.

Meanwhile, I've found that my old Sun login still works, but at a glacial
speed and the old Sun bug reporting system still exists but runs ever
slower.

Can anybody suggest who the Oracle TSN login failure should be reported
to? I can't find anything that looks appropriate on the Oracle Contacts
page (its all salesy), so would anybody take any notice if I contacted
webmaster@oracle.com ?


--
martin@ | Martin Gregorie
gregorie. | Essex, UK
org |

Nigel Wade 07-25-2011 02:56 PM

Re: Access problems with the Oracle Technical Support Network
 
On 23/07/11 21:40, Martin Gregorie wrote:
> I'm having a total failure to in my attempts to access the Oracle
> Technical Support network so I can research/report the JavaMail problem
> in my preceding post, but the Main login screen shows no response except
> to crash with a 'Contact the System Admin' message.


Which main login page? The My Oracle Support page? It's working here. It
does require JS and Flash to be working in your browser (their entire
support service runs in Flash, or doesn't run in Flash, depending on the
way the wind's blowing).

>
> Meanwhile, I've found that my old Sun login still works, but at a glacial
> speed and the old Sun bug reporting system still exists but runs ever
> slower.


I think Oracle have offloaded all the Sun pages onto a single Sparc 5
desktop machine.

You can access the Java bug database without any login at:
http://bugs.sun.com/bugdatabase/

--
Nigel Wade


Martin Gregorie 07-25-2011 07:19 PM

Re: Access problems with the Oracle Technical Support Network
 
On Mon, 25 Jul 2011 15:56:20 +0100, Nigel Wade wrote:

> On 23/07/11 21:40, Martin Gregorie wrote:
>> I'm having a total failure to in my attempts to access the Oracle
>> Technical Support network so I can research/report the JavaMail problem
>> in my preceding post, but the Main login screen shows no response
>> except to crash with a 'Contact the System Admin' message.

>
> Which main login page? The My Oracle Support page?
>

The one I find by coming in via
http://www.oracle.com/technetwork/java/index.html
and clicking 'Sign in/Register for and account' gets me a blue gradient
page with

Oracle
Access Manager

in the top left corner,

Error

System error. Please re-try your action. If you continue
to get this error, please contact the Administrator.

In red in a pale blue box in the top right corner. URL is
https://login.oracle.com/pls/orasso/...dmin.ls_login?
Site2pstoreToken=v1.2~656BF073~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

Its a 627 character URL and may or not be incomplete - it just ends at
that point.

Is this the one you mean?


> It
> does require JS and Flash to be working in your browser (their entire
> support service runs in Flash, or doesn't run in Flash, depending on the
> way the wind's blowing).
>

I have Shockwave Flash 10.2 installed on Opera 11.50 and Javascript is
enabled.

> I think Oracle have offloaded all the Sun pages onto a single Sparc 5
> desktop machine.
>

It certainly runs like that.

> You can access the Java bug database without any login at:
> http://bugs.sun.com/bugdatabase/
>

Yeah, but can I report bugs without being logged in? I'd be surprised if
I can.


--
martin@ | Martin Gregorie
gregorie. | Essex, UK
org |


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