Re: Grandstream GXP2020 Replacement
 

In article <EIOdnXsX8_gYBDDWnZ2dnUVZ8rKdnZ2d@supernews.com> ,
Orkibo <no.spam@thank.you> wrote:
>My GXP2020 hadn't been registering all 6 providers configured for quite
>a while, it would register providers 1,2,3,4 and 6 OR 1,2,3 and 5, but
>never all 6 and it'd been doing this for a few months.
>
>Yesterday, I attempted to restore to factory settings following the
>manual instructions and when it completed I found myself receiving a 403
>Forbidden error when I was attempting to access any of the settings
>through the web control panel.

Can you access it now? A factory reset involces typing in the MAC address
into the phone...

>I contacted Grandstream support to ask why this was and how I could fix
>it and they simply blethered on about it being the fault of my service
>provider, my router, the power supply or my ethernet cable, all of which
>I checked and verified before contacting them.
>
>When I pointed out that I had checked all the hardware and the network,
>they went silent and stopped responding to my emails, meaning that I
>have a less than fully functional SIP Hardware phone.
>
>I have managed to get three SIP providers registered using the phone
>configuration option, but that's as far as it will allow me to go so I
>am in the market for a replacement in the same kind of price range.
>
>I was wondering if anybody had any advice, first on how to get the
>Grandstream working again so that I can save myself £120, and second on
>what other manufacturers produce SIP Hardware phones which support at
>least 6 sip providers, (registrations), conferencing and lines.

The issues I've seen with multiple registrations on Grandstream phones
(and I've only used GXP2000's with 4 accounts) has been to make sure
each account has a different port (5060, 5062, 5064, etc.) and then it's
your router/firewall. Some don't seem to be able to cope with multiple
ports to a single IP address and some have a built-in SIP ALG which
usually needs to be turned off.

Gordon

Re: Grandstream GXP2020 Replacement
 

In article <Lo2dnVrfwbTdSDDWnZ2dnUVZ8vOdnZ2d@supernews.com> ,
Orkibo <no.spam@thank.you> wrote:
>On 27/03/2010 09:33, Gordon Henderson wrote:
>> In article <EIOdnXsX8_gYBDDWnZ2dnUVZ8rKdnZ2d@supernews.com> ,
>> Orkibo <no.spam@thank.you> wrote:
>>
>> Can you access it now? A factory reset involces typing in the MAC address
>> into the phone...
>>
>> The issues I've seen with multiple registrations on Grandstream phones
>> (and I've only used GXP2000's with 4 accounts) has been to make sure
>> each account has a different port (5060, 5062, 5064, etc.) and then it's
>> your router/firewall. Some don't seem to be able to cope with multiple
>> ports to a single IP address and some have a built-in SIP ALG which
>> usually needs to be turned off.
>>
>> Gordon
>
>Hi Gordon,
>
>I can sign in to the phone without problems, but the advanced
>configuration options all return 403 Forbidden errors, before the
>restore, I was able to access everything without issue.
>
>I don't know exactly when it stopped playing with all 6 registrations,
>but the one which was usually left out was IdeaSIP so I wasn't motivated
>to investigate until yesterday when I attempted to add another paid
>account and that wouldn't work in Account Slot #5 but would work fine in
>Account Slot #6.
>
>I thought the factory reset was the best way to go and then simply
>re-enter the settings for each account, but alas, it wasn't and has
>instead made many of the configuration options beyond my reach thanks to
>that 403 error in the web admin panel.

Most odd - the only time I've seen a Grandstream phone return 403's
before is when logged in as the user (default pass is usually 123)
rather than admin (default pass admin)

I wonder if somehow the firmware is broken - have you tried an update?
(Although if you're locked out of the advanced screen, that's not going
to be possible)

I hate thrown good money away, but in this case it is quite bizarre.

Gordon