Has Ihug lost several days of emails?
 

Ihug claim to have sorted out their recent email problems.
So where are all the emails that were sent to ihug users in the last
few days?
They have not arrived yet, so do I assume that the emails are lost?
I can't get hold of the Ihug helpdesk to ask. After a message that says
"Ihug is voted NZ's No. 1 Internet provider" there is a message saysing
that "Due to high customer demand you wll be experiencing a delay in
speaking to a customer services representative".
Does everybody now have to resend all the emails that they have sent to
ihug users?

http://www.radionz.co.nz/news/latest...t_spam_problem

Ihug says its system has been completely cleared after upgrading its
filter software and installing new servers to cope with spam embedded
into images which clogged up its system.

Re: Has Ihug lost several days of emails?
 

Matty F wrote:

> Ihug claim to have sorted out their recent email problems.
> So where are all the emails that were sent to ihug users in the last
> few days?
> They have not arrived yet, so do I assume that the emails are lost?
> I can't get hold of the Ihug helpdesk to ask. After a message that says
> "Ihug is voted NZ's No. 1 Internet provider" there is a message saysing
> that "Due to high customer demand you wll be experiencing a delay in
> speaking to a customer services representative".
> Does everybody now have to resend all the emails that they have sent to
> ihug users?
>
>
http://www.radionz.co.nz/news/latest...t_spam_problem
>
> Ihug says its system has been completely cleared after upgrading its
> filter software and installing new servers to cope with spam embedded
> into images which clogged up its system.


If the mail got dropped (ie. send of the mail item was not completed) then
the mailserver the mail originated from *may* retry sending it for up to 5
days

Ive no idea which RFC this is mentioned in so could someone point me in the
right direction?
--
Leela: Come on, little Poppler. Say mama!
Fry: Look, Leela. Even if you've heard one talk, that doesn't mean it's
intelligent. I mean, parrots talk. And we eat them, right?
Bender: Yeah! Maybe it just learned to talk as a parlour trick. Like Fry.
Fry: Like Fry! Like Fry!

blog: http://shanes.dyndns.org

Re: Has Ihug lost several days of emails?
 

Matty F wrote:


> Ihug says its system has been completely cleared after upgrading its
> filter software and installing new servers to cope with spam embedded
> into images which clogged up its system.
>

Hmmm, from memory, all the banking spam that was coming through was
text-only... no embedded images, so unless my memory is incorrect, ihug
is speaking half-truths at best.

Re: Has Ihug lost several days of emails?
 

"Mad.Mutt" <put.my.name.here@ihug.co.nz> wrote in message
news:eim4jf$ieh$2@lust.ihug.co.nz...
> Matty F wrote:
>
>
>> Ihug says its system has been completely cleared after upgrading its
>> filter software and installing new servers to cope with spam embedded
>> into images which clogged up its system.
>>
>
> Hmmm, from memory, all the banking spam that was coming through was
> text-only... no embedded images, so unless my memory is incorrect, ihug is
> speaking half-truths at best.

It sounds like it is more of a case that they oversold their services and
didn't have the capacity to deal with higher than usual usage, as they state
that they have installed additional hardware which has helped.

Re: Has Ihug lost several days of emails?
 

"Mad.Mutt" <put.my.name.here@ihug.co.nz> wrote in news:eim4jf$ieh$2
@lust.ihug.co.nz:

> Matty F wrote:
>
>
>> Ihug says its system has been completely cleared after upgrading its
>> filter software and installing new servers to cope with spam embedded
>> into images which clogged up its system.
>>
>
> Hmmm, from memory, all the banking spam that was coming through was
> text-only... no embedded images, so unless my memory is incorrect, ihug
> is speaking half-truths at best.

All the banking spam I have seen has looked like text, but in actual fact
was a gif of text - clicking anywhere would take you to the phishing site.




--
Mark Heyes (New Zealand)
See my pics at www.gigatech.co.nz (last updated 27-May-06)
"The person on the other side was a young woman. Very obviously a
young woman. There was no possible way she could have been mistaken
for a young man in any language, especially Braille."
Maskerade

Re: Has Ihug lost several days of emails?
 

On Mon, 06 Nov 2006 14:31:29 +1300, in message <eim4jf$ieh$2@lust.ihug.co.nz>,
Mad.Mutt wrote:

> Hmmm, from memory, all the banking spam that was coming through was
> text-only... no embedded images, so unless my memory is incorrect, ihug
> is speaking half-truths at best.

3/4 of the banking spam I get is images, done up to look as if it
were text.

Re: Has Ihug lost several days of emails?
 

Ralph Fox wrote:

> On Mon, 06 Nov 2006 14:31:29 +1300, in message
> <eim4jf$ieh$2@lust.ihug.co.nz>, Mad.Mutt wrote:
>
>> Hmmm, from memory, all the banking spam that was coming through was
>> text-only... no embedded images, so unless my memory is incorrect, ihug
>> is speaking half-truths at best.
>
> 3/4 of the banking spam I get is images, done up to look as if it
> were text.

My mail client doesn't show images by default, so it's obvious when spam
contains an image that looks like text.

Allistar.

Re: Has Ihug lost several days of emails?
 

Vista wrote:
> > Hmmm, from memory, all the banking spam that was coming through was
> > text-only... no embedded images, so unless my memory is incorrect, ihug is
> > speaking half-truths at best.
>
> It sounds like it is more of a case that they oversold their services and
> didn't have the capacity to deal with higher than usual usage, as they state
> that they have installed additional hardware which has helped.

Possibly. More likely they were reaching the tail end of their upgrade
cycle and they couldn't deal with the unexpected surge in spam that
occured recently as I have suggested elsewhere. It's quite normal for
companies to install new equipment to deal with a surge of spam since
often it's the cheapest way to deal with it and usually the problem is
biggest when upgrades were due soon anyway. Whether or not they were
negligent upgraded sooner is an interesting question. The reality is we
don't really know at what level their servers were running at. We're
they running at 30% and then hit 150% with the spam surge or were they
running at 90% then hit 300% with the spam surge? We don't really know.
Personally, I don't think it's unresonable to expect some occasional
problems when there is a massive spam surge. True this lasted quite a
while but the reality is I don't know if it's resonable to expect a
company to be able to deal with every spam surge that happens

While incidents like this irk me, I primarily blame the spamers. When a
company takes the necessary measures to deal with the problem and it
mostly wasn't their fault, well then that's acceptable I guess. Xtra
has had similar problems and while there are a lot of bad things
Telecom and Xtra does, I don't really see the need to blame them or
Ihug for these kinds sorts of problems

I'm much more ****ed at Ihug for deciding to traffic shape while
denying it for quite a while. Then recently changeingtheir T&C to say
they could