IT Technical Support Call Tracking/Problem Management tools
I have recently started my first IT job on a technical support helpdesk.
Amazingly the company does not use any established Call Tracking/Problem
Management tools (ie. -Remedy, Heat, Applix). We have paper everywhere!
They have a package which is absolutely horrible, looks like someone's
college project which hasn't been used for years. They have now decided
that they would like to resurrect this software and I will have to update
the knowledge base. Unfortunately the cheapskates won't buy Remedy, Heat or
Applix. I would like to use something different, either a package that runs
within Access because we have Access 2003 on all machines or something based
on open source software and will run on Windows XP clients and Windows
I will be grateful for advice and recommendations.
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