ICM - Blended Agent - Outbound Option
I need an answer.
The Campaign Manager gets its contacts from the Dialing_List table,
populated from the Query Rules.
As a matter of fact, the Query Rules are strictly associated to the
Campaign so that the Campaign works on those Query Rules.
May I directly populate the Dialing_List Table with an external
process, skipping all the import and query rule phases, and tell the
Blended Agent Campaign to look just at the Dialing_List Table skipping
the Query Rules?
Thankx in advance.
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