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CharlesM 02-10-2004 10:33 AM

Internet Cameras Direct problems
 
Well, thought I would pass on my recent experience of this highly
regarded (and good value outfit).

Thursday ordered a camera that I needed for the weekend. Friday, no
sign so I called and they said that it was dispatched and would arrive
later or by Monday at the latest (Oh well, so much for the weekend,
this sometimes happens). They checked that the delivery company did
not come by when I popped out.

Monday, waited in, no sign of it but, at 5.00pm a strange email
arrived saying...
"IMPORTANT This is an automated email to advise you that the item
you have ordered is currently out of stock. If you have recently
cancelled and you receive this message then please reply to confirm
that you have cancelled your order. If you have received your goods
then please ignore this message."

Does that make sense much not think don't so I????? (read it slowly to
realise what they are saying!)

So, I called, they had not sent it, it was out of stock and not known
when it would be back in. Why had I wasted two days waiting for it?
Why had they waited 4 days to tell me it was out of stock? Why do
they send out rubbish emails?

On top of all this, they had taken the money from my credit card on
the Thursday but had no idea when they would get stock.

So, the moral is, if you want something from them then call them and
order by phone as then (apparently) they know what is in stock and
they do not charge your card until the goods are dispatched. All in
all a crap experience and a poor customer service example to say the
least.

And I thought EmpireDirect were bad!!

Charles.

Dave Head 02-10-2004 12:31 PM

Re: Internet Cameras Direct problems
 
On 10 Feb 2004 02:33:09 -0800, groups@charlesmarks.com (CharlesM) wrote:

>Well, thought I would pass on my recent experience of this highly
>regarded (and good value outfit).
>
>Thursday ordered a camera that I needed for the weekend. Friday, no
>sign so I called and they said that it was dispatched and would arrive
>later or by Monday at the latest (Oh well, so much for the weekend,
>this sometimes happens). They checked that the delivery company did
>not come by when I popped out.
>
>Monday, waited in, no sign of it but, at 5.00pm a strange email
>arrived saying...
> "IMPORTANT This is an automated email to advise you that the item
>you have ordered is currently out of stock. If you have recently
>cancelled and you receive this message then please reply to confirm
>that you have cancelled your order. If you have received your goods
>then please ignore this message."
>
>Does that make sense much not think don't so I????? (read it slowly to
>realise what they are saying!)
>
>So, I called, they had not sent it, it was out of stock and not known
>when it would be back in. Why had I wasted two days waiting for it?
>Why had they waited 4 days to tell me it was out of stock? Why do
>they send out rubbish emails?
>
>On top of all this, they had taken the money from my credit card on
>the Thursday but had no idea when they would get stock.
>
>So, the moral is, if you want something from them then call them and
>order by phone as then (apparently) they know what is in stock and
>they do not charge your card until the goods are dispatched. All in
>all a crap experience and a poor customer service example to say the
>least.
>
>And I thought EmpireDirect were bad!!
>
>Charles.


I've pretty much given up on ordering over the net when I need something
quickly. I've found that calling them directly, making DAMN SURE they have it,
and ordering UPS overnight is the key. When you do UPS overnight, they THEN
get all sweaty and ACTUALLY CHECK the warehouse to make sure they have it. I
went thru about 4 different places trying to buy a Nikon SB-80, and later
SB-800, and being promised the item, and then getting an e-mail that they
didn't have it, or worse, not being notified at all after they canceled it. I
called this last bunch a week later, and they said they canceled it and hadn't
informed me. But the telephone route seems to be the only way to go, along
with UPS overnight and an "I absolutely have to have this tomorrow" attitude
that actually ferrets out the ones that have it from the ones that are willing
to take your order and then get it to you sometime next year.

Other than that, I'd say the only safe option is to get in the car and go to
your local camera store and buy it. The internet bunch are cutting their own
throats by pretty consistently lying about whether they have or don't have an
item, just to get your credit card number and charge it right now, and getting
that money in their pockets while we wait forever.

Dave Head

Ron Hunter 02-10-2004 01:59 PM

Re: Internet Cameras Direct problems
 
Dave Head wrote:
> On 10 Feb 2004 02:33:09 -0800, groups@charlesmarks.com (CharlesM) wrote:
>
>
>>Well, thought I would pass on my recent experience of this highly
>>regarded (and good value outfit).
>>
>>Thursday ordered a camera that I needed for the weekend. Friday, no
>>sign so I called and they said that it was dispatched and would arrive
>>later or by Monday at the latest (Oh well, so much for the weekend,
>>this sometimes happens). They checked that the delivery company did
>>not come by when I popped out.
>>
>>Monday, waited in, no sign of it but, at 5.00pm a strange email
>>arrived saying...
>>"IMPORTANT This is an automated email to advise you that the item
>>you have ordered is currently out of stock. If you have recently
>>cancelled and you receive this message then please reply to confirm
>>that you have cancelled your order. If you have received your goods
>>then please ignore this message."
>>
>>Does that make sense much not think don't so I????? (read it slowly to
>>realise what they are saying!)
>>
>>So, I called, they had not sent it, it was out of stock and not known
>>when it would be back in. Why had I wasted two days waiting for it?
>>Why had they waited 4 days to tell me it was out of stock? Why do
>>they send out rubbish emails?
>>
>>On top of all this, they had taken the money from my credit card on
>>the Thursday but had no idea when they would get stock.
>>
>>So, the moral is, if you want something from them then call them and
>>order by phone as then (apparently) they know what is in stock and
>>they do not charge your card until the goods are dispatched. All in
>>all a crap experience and a poor customer service example to say the
>>least.
>>
>>And I thought EmpireDirect were bad!!
>>
>>Charles.

>
>
> I've pretty much given up on ordering over the net when I need something
> quickly. I've found that calling them directly, making DAMN SURE they have it,
> and ordering UPS overnight is the key. When you do UPS overnight, they THEN
> get all sweaty and ACTUALLY CHECK the warehouse to make sure they have it. I
> went thru about 4 different places trying to buy a Nikon SB-80, and later
> SB-800, and being promised the item, and then getting an e-mail that they
> didn't have it, or worse, not being notified at all after they canceled it. I
> called this last bunch a week later, and they said they canceled it and hadn't
> informed me. But the telephone route seems to be the only way to go, along
> with UPS overnight and an "I absolutely have to have this tomorrow" attitude
> that actually ferrets out the ones that have it from the ones that are willing
> to take your order and then get it to you sometime next year.
>
> Other than that, I'd say the only safe option is to get in the car and go to
> your local camera store and buy it. The internet bunch are cutting their own
> throats by pretty consistently lying about whether they have or don't have an
> item, just to get your credit card number and charge it right now, and getting
> that money in their pockets while we wait forever.
>
> Dave Head


If a company charges your credit card before shipping the merchandise,
then NEVER do business with them again. This is simply NOT acceptable
business practice.

Hawk 02-10-2004 02:29 PM

Re: Internet Cameras Direct problems
 

"CharlesM" <groups@charlesmarks.com> wrote in message
news:926b9141.0402100233.66b00996@posting.google.c om...
> Well, thought I would pass on my recent experience of this highly
> regarded (and good value outfit).
>
> Thursday ordered a camera that I needed for the weekend. Friday, no
> sign so I called and they said that it was dispatched and would arrive
> later or by Monday at the latest (Oh well, so much for the weekend,
> this sometimes happens). They checked that the delivery company did
> not come by when I popped out.
>
> Monday, waited in, no sign of it but, at 5.00pm a strange email
> arrived saying...
> "IMPORTANT - This is an automated email to advise you that the item
> you have ordered is currently out of stock. If you have recently
> cancelled and you receive this message then please reply to confirm
> that you have cancelled your order. If you have received your goods
> then please ignore this message."
>
> Does that make sense much not think don't so I????? (read it slowly to
> realise what they are saying!)
>

....snipped...
> And I thought EmpireDirect were bad!!


I generally only deal with well known sites such as buy.com, amazon, newegg,
or other well established e-tailers. Maybe I have been lucky, but these
guys have always met or beat delivery estimates and never charge your card
until the item is on it's way.

I may pay a few dollars more on a given item, but I have zero worry that the
product will get to me on time and in pristine condition.


(*>



dirtycow 02-10-2004 05:38 PM

Re: Internet Cameras Direct problems
 
> Well, thought I would pass on my recent experience of this highly
> regarded (and good value outfit).


If this is www.internetcamerasdirect.co.uk based in Marsden, West Yorkshire,
then be warned. They are facing financial difficulties at the moment, and
may be liquidating. They are trying hard to pull the company round by laying
off some staff, but they are still in a dodgy position.

Just be warned!

Matt



CharlesM 02-11-2004 08:33 AM

Re: Internet Cameras Direct problems
 
"dirtycow" <feeny@genie.co.uk> wrote in message news:<c0b4vf$14gjtq$1@ID-148468.news.uni-berlin.de>...
> > Well, thought I would pass on my recent experience of this highly
> > regarded (and good value outfit).

>
> If this is www.internetcamerasdirect.co.uk based in Marsden, West Yorkshire,
> then be warned. They are facing financial difficulties at the moment, and
> may be liquidating. They are trying hard to pull the company round by laying
> off some staff, but they are still in a dodgy position.
>
> Just be warned!
>
> Matt



Yes, it is them! (ended up buying it from Jacobs Photo by phone, so
much for the modern age. Same price just 8 extra for delivery).

Charles

Rich 02-14-2004 01:43 AM

Re: Internet Cameras Direct problems
 
On 11 Feb 2004 00:33:59 -0800, groups@charlesmarks.com (CharlesM)
wrote:

>"dirtycow" <feeny@genie.co.uk> wrote in message news:<c0b4vf$14gjtq$1@ID-148468.news.uni-berlin.de>...
>> > Well, thought I would pass on my recent experience of this highly
>> > regarded (and good value outfit).

>>
>> If this is www.internetcamerasdirect.co.uk based in Marsden, West Yorkshire,
>> then be warned. They are facing financial difficulties at the moment, and
>> may be liquidating. They are trying hard to pull the company round by laying
>> off some staff, but they are still in a dodgy position.
>>
>> Just be warned!
>>
>> Matt

>
>Yes, it is them! (ended up buying it from Jacobs Photo by phone, so
>much for the modern age. Same price just 8 extra for delivery).
>
>Charles


I bought two different cameras from digitalfirst - they are located
just outside High Wycombe in Bucks, and I visited them at one stage -
they had what appeared to be a very efficient operation, located to
minimise overheads, and seemed both busy and efficient.
Rich

DaveJ 02-14-2004 03:44 PM

Re: Internet Cameras Direct problems
 

"dirtycow" <feeny@genie.co.uk> wrote in message
news:c0b4vf$14gjtq$1@ID-148468.news.uni-berlin.de...
> > Well, thought I would pass on my recent experience of this highly
> > regarded (and good value outfit).

>
> If this is www.internetcamerasdirect.co.uk based in Marsden, West

Yorkshire,
> then be warned. They are facing financial difficulties at the moment, and
> may be liquidating. They are trying hard to pull the company round by

laying
> off some staff, but they are still in a dodgy position.
>
> Just be warned!
>
> Matt
>

That's a shame, had a couple of cameras from them a few years ago. At the
time they provided excellent service at very good prices and actually knew
something about what they were selling. They, and many similar companies
have pushed the "big boys" into lowering prices, so I hope they keep
something going.

regards,
DaveJ.




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