TB install
 

I downloaded and installed TB 1.0 However now when I try to access the
program I get an error message reading: A previous install did not
complete correctly. Finishing install. with the only option being to
click ok. I have uninstalled and reinstalled and still get the same
error message? Any ideas? I knew I shouldn't have messed with .8 since
it was working :)

Thanks for the help.

SS

Re: TB install
 

Sightseer wrote:
> I downloaded and installed TB 1.0 However now when I try to access
the
> program I get an error message reading: A previous install did not
> complete correctly. Finishing install. with the only option being
to
> click ok. I have uninstalled and reinstalled and still get the same
> error message? Any ideas? I knew I shouldn't have messed with .8
since
> it was working :)
>
> Thanks for the help.
>
> SS

==== sounds like you didn't uninstall the old one first , you might
want to uninstall all versions of Thunderbird you have and also your
"user profiles"
usually in C:\Documents and Settings\Owner\Application
Data\Thunderbird
where "Owner" is your user name .... then reinstall ========

Re: TB install
 

mike555 wrote:
> Sightseer wrote:
>
>>I downloaded and installed TB 1.0 However now when I try to access
>
> the
>
>>program I get an error message reading: A previous install did not
>>complete correctly. Finishing install. with the only option being
>
> to
>
>>click ok. I have uninstalled and reinstalled and still get the same
>>error message? Any ideas? I knew I shouldn't have messed with .8
>
> since
>
>>it was working :)
>>
>>Thanks for the help.
>>
>>SS
>
>
> ==== sounds like you didn't uninstall the old one first , you might
> want to uninstall all versions of Thunderbird you have and also your
> "user profiles"
> usually in C:\Documents and Settings\Owner\Application
> Data\Thunderbird
> where "Owner" is your user name .... then reinstall ========
>

Be very careful. All your mail resides in the profile. If you simply
delete the profile folder, its gone.

Reinstall 0.8, then uninstall it. Go to the program folder, C:\Program
Files\Mozilla Thunderbird. If that is left behind after uninstalling,
delete that. Then install TB 1.0.

The profile is unlikely to be causing this problem. If you still
suspect it is, remove it from its current location, or rename it, at
least if you have any data at all, such as old mail, that you want to save.

lee

Lee

Re: TB install
 

Leonidas Jones wrote:
> mike555 wrote:
>
>> Sightseer wrote:
>>
>>> I downloaded and installed TB 1.0 However now when I try to access
>>
>>
>> the
>>
>>> program I get an error message reading: A previous install did not
>>> complete correctly. Finishing install. with the only option being
>>
>>
>> to
>>
>>> click ok. I have uninstalled and reinstalled and still get the same
>>> error message? Any ideas? I knew I shouldn't have messed with .8
>>
>>
>> since
>>
>>> it was working :)
>>>
>>> Thanks for the help.
>>>
>>> SS
>>
>>
>>
>> ==== sounds like you didn't uninstall the old one first , you might
>> want to uninstall all versions of Thunderbird you have and also your
>> "user profiles"
>> usually in C:\Documents and Settings\Owner\Application
>> Data\Thunderbird
>> where "Owner" is your user name .... then reinstall ========
>>
>
> Be very careful. All your mail resides in the profile. If you simply
> delete the profile folder, its gone.
>
> Reinstall 0.8, then uninstall it. Go to the program folder, C:\Program
> Files\Mozilla Thunderbird. If that is left behind after uninstalling,
> delete that. Then install TB 1.0.
>
> The profile is unlikely to be causing this problem. If you still
> suspect it is, remove it from its current location, or rename it, at
> least if you have any data at all, such as old mail, that you want to save.
>
> lee
>
> Lee
thanks for help, uninstalled all versions of TB then restarted. then
installed 1.0 and it worked. No idea what the original problem was.
Thanks for the advice.

SS

--
"Nothing is more sacred than facts. Where we have reason, we don't need
faith."